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Arlen Bird

Overview Reviews (897) Inventory (157)

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Arlen Bird

Arlen Bird | Page 3

Lead Service Writer

Bob Ferrando Ford

8868 Ridge Rd
Girard, PA 16417

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4.9

897 Reviews

Overview Reviews (897) Inventory (157)

4.9

897 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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897 Reviews of Arlen Bird

February 23, 2026

Dealership Rating

Employee Rating

They were very prompt in doing the work. And, they all were very courteous and polite. And, they all were very courteous and polite. More

by bemeeker

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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Feb 23, 2026 -

Bob Ferrando Ford responded

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your kind words. Our team works hard to provide prompt service while making sure every customer feels welcomed and respected. We're glad to hear you had a courteous and positive experience with us. We look forward to serving you again at Bob Ferrando Ford! 🚗

February 21, 2026

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Employee Rating

Needed an oil change and he asked if I wanted everything checked. I said yes! Arlen is a very nice and friendly person. Work was done quickly and I was notified as soon as it was completed. checked. I said yes! Arlen is a very nice and friendly person. Work was done quickly and I was notified as soon as it was completed. More

by bnoem1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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Feb 21, 2026 -

Bob Ferrando Ford responded

Thank you for the great review! We’re so glad to hear you had a smooth and efficient service visit. Arlen takes pride in making sure our customers feel taken care of, and it’s wonderful to hear you found him friendly and thorough. Making sure everything is checked and keeping you informed throughout the process is exactly how we believe service should be done. We truly appreciate your business and look forward to seeing you at your next visit! 🚗👏

Feb 25, 2026 -

Bob Ferrando Ford responded

February 19, 2026

Dealership Rating

Employee Rating

They are awesome. They always take very good care of me. (Even if my car is not a Ford) They always take very good care of me. (Even if my car is not a Ford) More

by SSPAULDING0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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Feb 21, 2026 -

Bob Ferrando Ford responded

Thank you so much for the awesome review! We truly appreciate you trusting our Service Department — Ford or not! Taking great care of our customers is what matters most to us, no matter what you drive. We’re grateful for your continued support and look forward to keeping you safely on the road for years to come! 🚗👏

February 19, 2026

Dealership Rating

Employee Rating

They are awesome. They always take very good care of me. (Even if my car is not a Ford) They always take very good care of me. (Even if my car is not a Ford) More

by SSPAULDING0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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February 18, 2026

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Employee Rating

Everyone was up front and nice. Arlen was very nice and informative. I will consider Bob Fernando for my next car purchase. Arlen was very nice and informative. I will consider Bob Fernando for my next car purchase. More

by matthewblack2007

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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Feb 18, 2026 -

Bob Ferrando Ford responded

Thank you for sharing your experience! Being upfront and treating people the right way is something we take seriously, and I’m glad Arlen delivered that for you. We appreciate you considering us for your next car purchase and look forward to earning your business again.

February 18, 2026

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Employee Rating

Five star service! From the first phone call to set up appointment to paying the bill. Arlen and his crew make my car service experience delightful! From the first phone call to set up appointment to paying the bill. Arlen and his crew make my car service experience delightful! More

by lcoletta

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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Feb 18, 2026 -

Bob Ferrando Ford responded

Thank you for the five-star review! We truly appreciate you taking the time to share your experience. Arlen and his entire team work hard to make the service process smooth and stress-free from start to finish, and I’m glad that showed. We’re grateful for your trust and look forward to taking care of you again in the future!

February 18, 2026

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Employee Rating

They took care of everything I needed and had great communication throughout the process. I trust them over Champion even though i live 20 minutes closer to champion. communication throughout the process. I trust them over Champion even though i live 20 minutes closer to champion. More

by Ben E

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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Feb 18, 2026 -

Bob Ferrando Ford responded

We sincerely appreciate you sharing this. Trust is everything in our business, and we don’t take that lightly. The fact that you choose to drive past another dealership to work with our team speaks volumes, and we’re grateful for the opportunity to take care of you. We’ll continue working hard to make that extra drive worthwhile every time.

February 12, 2026

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Employee Rating

Made a service appointment wt for an oil change, tire rotation car was etc.. I mentioned an appointment I had a couple Hours later & he had me completed on time! rotation car was etc.. I mentioned an appointment I had a couple Hours later & he had me completed on time! More

by lisasrosenthal

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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Feb 18, 2026 -

Bob Ferrando Ford responded

Thank you for sharing your experience! We always strive to stay on schedule and respect our customers’ busy days. I’m glad our team was able to take care of your vehicle and have you back on the road right on time. We truly appreciate your business!

February 03, 2026

Dealership Rating

Employee Rating

Very capable staff. ....I will use them again They knew exactly what to do Thank you ....I will use them again They knew exactly what to do Thank you More

by gbacja

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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January 31, 2026

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Employee Rating

They fit me in quickly, & were even willing to do some other work that I didnt originally ask for. Everything was done & I still got my vehicle back by when I needed it. Im very pleased with the outcome. other work that I didnt originally ask for. Everything was done & I still got my vehicle back by when I needed it. Im very pleased with the outcome. More

by Always4underdog

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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