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Arlene Cochran
Arlene Cochran at Walt Massey Kia

Arlene Cochran

Service Advisor

Walt Massey Kia

106 Kia Lane
Mccomb, MS 39648

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4.8
12 Reviews
4.8

12 Reviews

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12 Reviews of Arlene Cochran

January 15, 2026

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Employee Rating

Great people to do business with if you have a problem with your ride kia will take care of you More

by andrew.authement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teiara Scott

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Jan 15, 2026

Walt Massey Kia responded

Thank you for your kind words. We’re glad to hear our team took great care of you and helped with your vehicle. We truly appreciate your trust and your recommendation.

January 15, 2026

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Employee Rating

Was not greeted when I walked in. Was not offered refreshments or accommodations. Charles came over and checked me in and gave friendly conversation. More

by mefortenberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Charles Price, Teiara Scott

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Jan 15, 2026

Walt Massey Kia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Tony Lamoureux, would like to speak with you personally to better understand what happened and will reach out to you ASAP. You can also reach him at (985) 687-8099.

January 15, 2026

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Employee Rating

Excellent customer service and service team. Keep up the great work. Very professional and helpful More

by jessicawhite747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Price, Thelma Brown, Teiara Scott

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Jan 19, 2026

Walt Massey Kia responded

Thank you for your kind words. We’re glad to hear you received excellent customer service and found our service team professional and helpful. We truly appreciate your support and encouragement.

January 15, 2026

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Employee Rating

Everyone is always courteous and make sure that you are pleased while there, always comfortable. More

by gdjacob1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 19, 2026

Walt Massey Kia responded

Thank you for your kind words. We’re glad to hear you’re always made to feel comfortable and well cared for during your visits, and that Arlene helped make your experience a positive one. We truly appreciate you choosing us.

January 12, 2026

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Employee Rating

The staff at this dealership were friendly, accommodating, professional, and expedient. The dealership was clean. More

by david.carraway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Price , Trautez Gatlin

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Jan 13, 2026

Walt Massey Kia responded

Thank you for your kind feedback. We’re glad to hear our team was friendly, accommodating, professional, and efficient, and that you found the dealership clean and welcoming. We truly appreciate you choosing us.

January 10, 2026

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Employee Rating

Courteous, and knowledgeable. She was friendly and alert to the needs and services required. Hope to see her the next time in. More

by gordosezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 12, 2026

Walt Massey Kia responded

Thank you for your kind feedback. We’re glad to hear Arlene was courteous, knowledgeable, and attentive to your needs throughout your visit. We truly appreciate you taking the time to share your experience.

December 29, 2025

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Employee Rating

This is one of the best dealerships around Great customer service. And the service is pretty quick More

by lilruff82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trautez Gatlin

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Dec 29, 2025

Walt Massey Kia responded

We’re glad to hear that. Great customer service and quick, efficient visits are exactly what our team strives for every day. We truly appreciate you choosing us and taking the time to share your experience.

December 19, 2025

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Employee Rating

Was amazing and helpful. .no complaints , fast curtious service always… It’s great to do business with Walt massey Kia! Love my car More

by stylist33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 20, 2025

Walt Massey Kia responded

We love hearing that. Fast, courteous service and a great ownership experience are exactly what we aim for every visit. Enjoy your car, and we truly appreciate you choosing to do business with us.

December 17, 2025

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Employee Rating

Great service helped figure out the parts and now waiting on the parts. They are great to work with. Charles and the other ones remember your name when you walk in. More

by phillip.rhodus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Price, Teiara Scott , Trautez Gatlin

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Dec 18, 2025

Walt Massey Kia responded

We’re glad to hear you had a great experience and that the team took the time to help track down the right parts. Being remembered when you walk in matters, and it’s great to know Charles and the rest of the team made you feel welcomed and taken care of. We appreciate you and look forward to getting everything finished once the parts arrive.

December 17, 2025

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Employee Rating

Great service. Very satisfied with the overall experience. I would definitely recommend Walt Massey Kia. More

by susan.cassagne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 18, 2025

Walt Massey Kia responded

We’re glad to hear you had a great experience and left feeling very satisfied. It means a lot to know you’d recommend us, and we look forward to helping you again whenever you need us.

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