Arlene Cochran
Arlene Cochran at Walt Massey Kia

Arlene Cochran | Page 3

Service Advisor

Walt Massey Kia

106 Kia Lane
Mccomb, MS 39648

Contact Me
4.6
36 Reviews

Dealership Experience

1 yr, 1 mo

4.6

36 Reviews

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36 Reviews of Arlene Cochran

January 30, 2026

Dealership Rating
Employee Rating

Awesome experience from scheduling to service I was pleased. Awesome team awesome job thanks again More

by chalahvarnado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kimberly Youngblood, Thelma Brown , Lakeitha brooks

Feb 03, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re glad to hear everything from scheduling to service went smoothly and that our team made a positive impression. We truly appreciate your trust and support!

January 30, 2026

Dealership Rating
Employee Rating

The staff at Walt Massey Kia kept me informed up the progress being made on my vehichle as they were working on it. I am appreciative of being informed as the work is being done which allows me to wait More

by Krheams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teiara Scott

Feb 03, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re thrilled to hear our team kept you informed throughout the service, making your wait more comfortable, and that you enjoyed the hospitality despite being short-handed. We truly appreciate your kind words and your trust in Walt Massey Kia!

January 28, 2026

Dealership Rating
Employee Rating

This is a great dealership. All the workers are professional, friendly, and well mannered there. More

by shenitra2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 28, 2026

Walt Massey Kia responded

Thank you for your kind words. We’re glad to hear you find our dealership professional, friendly, and welcoming. We truly appreciate your trust in us!

January 27, 2026

Dealership Rating
Employee Rating

Great service, comfortable accommodations during wait time, friendly and respectful staff, Great service as usual overall More

by schristiona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Price, Kimberly Youngblood, Delano Evans, Teiara Scott , Tony Lamoureux, Jason Slaughter, Sara Stone

Jan 28, 2026

Walt Massey Kia responded

Thank you for your kind feedback. We’re glad to hear you consistently receive great service, enjoy our comfortable accommodations, and find our staff friendly and respectful. We truly appreciate your trust in us!

January 15, 2026

Dealership Rating
Employee Rating

Everyone is always courteous and make sure that you are pleased while there, always comfortable. More

by gdjacob1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2026

Walt Massey Kia responded

Thank you for your kind words. We’re glad to hear you’re always made to feel comfortable and well cared for during your visits, and that Arlene helped make your experience a positive one. We truly appreciate you choosing us.

January 15, 2026

Dealership Rating
Employee Rating

Excellent customer service and service team. Keep up the great work. Very professional and helpful More

by jessicawhite747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2026

Walt Massey Kia responded

Thank you for your kind words. We’re glad to hear you received excellent customer service and found our service team professional and helpful. We truly appreciate your support and encouragement.

January 15, 2026

Dealership Rating
Employee Rating

Was not greeted when I walked in. Was not offered refreshments or accommodations. Charles came over and checked me in and gave friendly conversation. More

by mefortenberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Charles Price, Teiara Scott

Jan 15, 2026

Walt Massey Kia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Tony Lamoureux, would like to speak with you personally to better understand what happened and will reach out to you ASAP. You can also reach him at (985) 687-8099.

January 15, 2026

Dealership Rating
Employee Rating

Great people to do business with if you have a problem with your ride kia will take care of you More

by andrew.authement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teiara Scott

Jan 15, 2026

Walt Massey Kia responded

Thank you for your kind words. We’re glad to hear our team took great care of you and helped with your vehicle. We truly appreciate your trust and your recommendation.

January 12, 2026

Dealership Rating
Employee Rating

The staff at this dealership were friendly, accommodating, professional, and expedient. The dealership was clean. More

by david.carraway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Price , Trautez Gatlin

Jan 13, 2026

Walt Massey Kia responded

Thank you for your kind feedback. We’re glad to hear our team was friendly, accommodating, professional, and efficient, and that you found the dealership clean and welcoming. We truly appreciate you choosing us.

January 10, 2026

Dealership Rating
Employee Rating

Courteous, and knowledgeable. She was friendly and alert to the needs and services required. Hope to see her the next time in. More

by gordosezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2026

Walt Massey Kia responded

Thank you for your kind feedback. We’re glad to hear Arlene was courteous, knowledgeable, and attentive to your needs throughout your visit. We truly appreciate you taking the time to share your experience.

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