Armando Daniel Lopez | Page 88

Megan, Willie, Jeff and Armando took great care of me! Everybody at DCH Kay Honda took the time to answer my questions and they went the extra step to make the experience smooth and pleasant. The price was Everybody at DCH Kay Honda took the time to answer my questions and they went the extra step to make the experience smooth and pleasant. The price was extremely reasonable and the car was spotless. My daughter is thrilled with her first car. More

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Have not received permanent tag after 4 months I purchased a car from DCH Kay Honda 3/12/2014. I was told by Edward the business manager I would not have to have my car inspected by the DMV in Dela I purchased a car from DCH Kay Honda 3/12/2014. I was told by Edward the business manager I would not have to have my car inspected by the DMV in Delaware and my tags would arrive via FedEx before my 21 day temporary tag expired. I received a voicemail from Edward 3/28/2014 saying he had been trying to reach me but I had given the incorrect information, and I had not answered the other numbers I gave them. I find odd because the number was correct when he called me 3/14/2014 informing me my loan had been approved by Honda Financial, also, Arthur the salesman was able to reach me via phone and SEVERAL emails asking that I submit an excellent review for the company on dealerrater.com. Why wouldn’t I answer a call from the dealership I just purchased a car from? Anything could be wrong with the car itself, paperwork etc. I returned his call and he tells me their title clerk had not included paperwork needed to submit my title paperwork, he faxed the paperwork told me to only sign it and overnight express them (this was a Friday) and I would receive my tags within a week or 2. When I asked him what to do until then if I got a ticket for expired tags he told me they would take care of it. I mailed the paperwork via US mail as it was Friday and FedEx informed me the letter would arrive the same time if I sent it priority. 4/3 I receive a voicemail from Armando stating they had not received my paperwork, I called him back and his conversation with me was he would check again and if he could not find them he would call me back. I have never heard from him again. In between this I have left several messages for Edward, Armando, Arthur, and Barbara the title clerk to check the status of my tags without ever receiving a call back. I had to get a temporary tag through Delaware because I could not drive with expired tags. 6/30- I called 8 times leaving messages with the receptionist and gentlemen who answered the phone and on 7/1 I received a callback from Vinny the sales manager. Apparently the information I received was incorrect and I was required to have my car inspected through Delaware which is what had held the process up. I was never told that before then. I have voicemails from Edward and Armando stating I was only required to sign and return a paper, which I did in April. I sent the paperwork off 7/7- I had to go back to the DMV and get a copy of my inspection paperwork and still have not received a call, email, voicemail or my tags. I have paid $20.00 total to get 2 temporary tags and Delaware will not issue another. The ones I have expire 8/1 and I just called the Delaware DMV today 7/23 and no paperwork has been submitted through them. More

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Still one of the best Over the years we have bought many Honda cars from DCH Kay . My recent experience with the purchase of a Honda Ridgeline from salesman Willie Daniels Over the years we have bought many Honda cars from DCH Kay . My recent experience with the purchase of a Honda Ridgeline from salesman Willie Daniels has equalled the excellent service I have experienced in the past. More

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Excellent experience My wife and I had a wonderful experience at Kay Honda. Armando Lopez and Steve Simon were great with us. We are grateful with their patience and very My wife and I had a wonderful experience at Kay Honda. Armando Lopez and Steve Simon were great with us. We are grateful with their patience and very excellent help by explaining everything very well. Also, we appreciated their help to make a great deal that we love. This is a dealer that my family and I used for several years and we are very happy with the people that work there. It is crucial to have good help especially when it is about cars. We thank Kay Honda and their amazing people. More

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Great Experience Scott Wendling made the process of buying a car very easy. We weren't sure if we wanted to lease new or buy used. He took the time to explain the pr Scott Wendling made the process of buying a car very easy. We weren't sure if we wanted to lease new or buy used. He took the time to explain the pros and cons of each option and explained in detail all of our payment options. My wife and I were on two different pages and he showed great patience until we agreed on a decision which took a couple of days. We test drove several cars and decided to buy a used 2011 Pilot. The car was in great shape and he gave us a very good deal. Armando Lopez was our finance guy and was able to sweeten the deal with a great warranty and a lower rate than expected. He accomplished all of this with great efficiency and in only 15 minutes. Both of these guys are assets to DCH Honda and we highly recommend Them both. More

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Highly recommended Kevin, Armando and the staff made a tremendous effort to help me purchase my new car. Every interaction has been pleasant and meaningful. I would reco Kevin, Armando and the staff made a tremendous effort to help me purchase my new car. Every interaction has been pleasant and meaningful. I would recommend their staff to anyone interested in purchasing a Honda! More

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Nice Car Went in to buy a new CR-V...Steve was the perfect match for me. Kept it real and was very helpful. Would send anyone to him. Went in to buy a new CR-V...Steve was the perfect match for me. Kept it real and was very helpful. Would send anyone to him. More

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I originally went to this dealership to help with a service issue on my 2010 Hybrid Honda. Everyone was terrific and kept in constant communication with me until the issue was resolved. I was very sa service issue on my 2010 Hybrid Honda. Everyone was terrific and kept in constant communication with me until the issue was resolved. I was very satisfied with the way the repair of my vehicle went. In fact, I was so satisfied with the care and help of all the people involved, I decided to purchase a new vehicle from them a week later.....Rolling out with a 2014 Honda Civic EXL.....Thanks Stephen Severio for being one of the greatest salesmen! Warm regards to all. Maria Murasso More

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I am a new resident to New Jersey and came to DCH Kay Honda after shopping at two other Honda dealerships. DCH Kay proved quickly to be in a class by themselves! The dealership wants to sell cars and n Honda after shopping at two other Honda dealerships. DCH Kay proved quickly to be in a class by themselves! The dealership wants to sell cars and not give you the run around, and they did just that with excellence! Ray Furslew he greeted me as soon as I came in and from that point on the entire experience was streamlined and excellent! I, admittedly, do not enjoy any aspect of the car buying process, but Ray was so nice and hard working, that I would not be exaggerating to say, it was probably the BEST car buying experience I've ever had. He got right to the point with the numbers and he took into account that my time was valuable and did everything he could to expedite the process. Our great experience continued in the financing department with Armando Lopez. He had the paperwork completed and ready ahead of time (we put money down and came back later that night to finish the deal), so when we returned to pick up the car, we were in and out in record time! We truly appreciated his professional manner - in not pushing unwanted products or services and also his respect for our time. We live about 45 minutes from this dealership, but the travel time was WELL worth it! If you live in central NJ, don't waste your time at fancy newly built dealerships and promises of "a lifetime of free car washes". Those dealerships do not compare to DCH Kay - especially if you value your time and money and want an honest, reliable experience! When we are ready to buy our next Honda, we will definitely be coming back to DCH Kay Honda and will be asking for Ray Furslew! Christina Marcello More

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Lease of a 2014 crv Second time dealing with DCH honda in 4 months.Bought a CRV in Dec. whole team was very helpful especially Steve Morse. I would recommend him highly a Second time dealing with DCH honda in 4 months.Bought a CRV in Dec. whole team was very helpful especially Steve Morse. I would recommend him highly as he is the essence of what a good salesman is. Really cares about his customers and is a great guy to boot! Have bought many cars in my lifetime .Can't remember having such a great salesman as Steve Morse.Finance team and whole experience Especially Steve ,will make me recommend dealership More

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