Armando Torres | Page 3

Envision Ford of Oxnard responded

I’m so glad to hear Armando and Carlos made your first electric vehicle lease experience such a positive one. Their knowledge, patience, and commitment to providing excellent customer service really stand out, and it’s wonderful to know they helped you feel confident enough to lease not one but two vehicles. I’ll be sure to share your kind words with both of them — they’ll truly appreciate it. Thank you for your trust, loyalty, and willingness to recommend us to your friends and family. We look forward to welcoming you back again!

Envision Ford of Oxnard responded

I’m so glad to hear your experience with Ms. Wisdom Kings was exceptional. Taking the time to listen and then guide you through all the features of your Nautilus Black Label is exactly the level of care we strive to deliver. I’ll be sure to share your kind words with her — she’ll be thrilled to know she made such a positive impact on your purchase experience. Thank you for trusting us with your new vehicle, and we hope you enjoy every mile.

Envision Ford of Oxnard responded

Thank you for your recommendation! It means a lot to know you’d send someone here, whether it’s for their first car or their next one. We appreciate your trust and look forward to helping you or your friends and family anytime.

Envision Ford of Oxnard responded

I’m very sorry to hear about your experience. What you’ve described is not the level of integrity or customer care we strive for, and I take your concerns seriously. I’d like the opportunity to review your purchase in detail and address each of these issues — including the tire, filters, and the added maintenance charges. Please reach out to me directly so we can work toward a resolution and restore your confidence in us.

Envision Ford of Oxnard responded

I’m glad to hear Armando and Sara made your car buying experience enjoyable, especially since you came from out of town to see us. We truly appreciate your trust and your recommendation, and I’ll be sure to share your kind words with both of them. Enjoy your new vehicle!

Envision Ford of Oxnard responded

Thank you for the great feedback! We're so glad to hear you had an excellent experience with our team. It means a lot to us—thank you for choosing Envision Ford, and we hope to see you again soon!