Arno Orsini | Page 63

My fiancée and I just purchased a new GLK 350, which is our first Mercedes. Arno was just awesome--helpful, incredibly knowledgable, and excellent at his job. He made this experience easy and enjoyable, is our first Mercedes. Arno was just awesome--helpful, incredibly knowledgable, and excellent at his job. He made this experience easy and enjoyable, and he went above and beyond to address our concerns and meet our needs. I'd recommend him to anyone, and he's a big reason we're so eager to drive around in our new Mercedes! More

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Today I picked up a GLK 350 from Mercedes Benz of Today I picked up a GLK 350 from Mercedes Benz of Princeton , our salesman Arno Orsini was extremely helpful and beneficial in my decision to Today I picked up a GLK 350 from Mercedes Benz of Princeton , our salesman Arno Orsini was extremely helpful and beneficial in my decision to purchase the vehicle through the Princeton dealership. In the past we had been using Ray Catana. A few years ago we purchased a C300 for my 17yr old daughter, we were shopping around and we started with the dealer we were familiar with in Edison. We were not happy with our experience there and decided to try the Princeton dealership, it was closer to home and we were hoping for a more personnel experience. We were introduced to Arno Orsini, he turned out to be not only a man of great knowledge in his field ,but a man of compassion and caring. You see the reason we were shopping for the car is because my daughter had a terrible accident , she was not injured but the experience left her uneasy and afraid to drive, in fact she didn't want a new car at all. But after a few moments with Arno my daughter was relaxed, she was able to pick out a car and felt confident again, his kind words to her were encouraging and fatherly. It was just the type of customer service we needed. This was 5yrs ago. Today was our fourth purchase with Arno, and I am sure there will be many more. I have a new driver this year and one in two more years.. There is no doubt that we will decide to seek Arno's advise on our next purchase. I realize in this very competitive field that a salesman could loose sight of what is important, the customer, not just the bottom line, and that is why I felt compelled to write this review. I felt Arno should be recognized for his great efforts, he brings the human element to car purchasing experience. I am certain he goes above and beyond everyday with all of his customers , Arno is a true asset to your organization and the Mercedes Benz family. Sincerely Marcello Mandreucci More

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Arno is a true professional. His work is precise,his knowledge is extensive and his his relationship based approach is top notch and spot on. knowledge is extensive and his his relationship based approach is top notch and spot on. More

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I recently bought an E350 from MB of Princeton. I’m extremely pleased with both the car and the MB of Princeton experience. My salesman, Arno Orsini, was a consummate professional - very knowledgeable extremely pleased with both the car and the MB of Princeton experience. My salesman, Arno Orsini, was a consummate professional - very knowledgeable about his product and quite passionate about cars. In a very polite, decidedly low key manner, Arno showed me on the car how the E350 was superior to the BMW 535 I had been considering. Negotiations were also low key with Arno, and resulted in an extremely attractive price. I placed the order to build the car, with Arno offering sage advice about which options would best meet my needs. When the car arrived the delivery process was very thorough - I was slowly taken through all of the car’s controls to be sure that I understood how to use them. All in all, a thoroughly pleasant experience - I highly recommend the dealership! More

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Arno is the #1 reason why I got a new car from MB. His Customer Service is what I was looking for. Thanks again Arno Customer Service is what I was looking for. Thanks again Arno More

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this was our first purchase of a Mercedes E350 2012. It was great experience. Arno displayed great professionalism and honesty. I would recommend Arno Orsini to all my friends and family. there was no sur was great experience. Arno displayed great professionalism and honesty. I would recommend Arno Orsini to all my friends and family. there was no surprises. we love the car. Thank you Arno Joseph & Rosanna C. Aberdeen,NJ More

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This is my first Mercedes and I am hooked! Arno Orsini was recommended to me highly. He was professional, corteous, and extremely honest, which is so rare in this industry. My previous car was a BMW a was recommended to me highly. He was professional, corteous, and extremely honest, which is so rare in this industry. My previous car was a BMW and it was truly the worst car buying encounter I have ever had. This is my 8th car purchasing/leasing experience and the most rewarding of all. Arno treated me as if I was a VIP customer from the minute I entered the showroom until I drove off in my new car. My brother has been in the car business for over 25 years (out of state) and has always guided me through my transcations. During this time, Arno was extrememly patient with my numerous questions and concerns via email-getting back to me in a timely manner. There were no surpises on the day I signed the financial documents. It was quick and painless. Arno's demonstration of the car was very informative- especially to someone as technilogically deficient as myself! A good product sells itself but the relationship with the customer is the most important aspect of any purchase. More

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My wife and I purchased a new MB E350 from Mercedes Benz Princeton on Friday 2/10/12. Our customer rep, Arno Orsini, was a pleasure to deal with from start to finish. He was professional, knowledgable, an Princeton on Friday 2/10/12. Our customer rep, Arno Orsini, was a pleasure to deal with from start to finish. He was professional, knowledgable, and efficient in handliing our purchase. We had a good deal, good financing, and a thorough review of the car's operations and controls. Arno also initiated our phones and setup preferences and introduced us to Michael Kelly who will be our service rep. This is our first MB purchase and we were extremely pleased by our experience! I'm also a Porsche owner (2008 Boxster S) so we have a high expectation of good service and we were most pleased with Arno's excellent representation of your fine dealership. By the way, our car was beautifully prepped and we are delighted by the level of sophistication and fun this auto offers! Sincerely, Bill and Linda McGill 32 Glengarry Way Princeton Junction, NJ 08550 More

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Arno is an experienced,top professional who was courteous and informative in a friendly , yet business maner. He was very patient in formulating a great deal for us and was detail oriented in explaning and d and informative in a friendly , yet business maner. He was very patient in formulating a great deal for us and was detail oriented in explaning and demonstrating the features of our new R-Class. Robert and Monika Rizzi More

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I cannot say enough about the exceptional service that I received with Arno. He was very helpful and patient when I was making a decision on the car that was a right fit for me. Arno bent over backwards received with Arno. He was very helpful and patient when I was making a decision on the car that was a right fit for me. Arno bent over backwards to get the car I wanted with the specifications that I was looking for. There was absolutely no haggling when it came to negotiation, he simply gave me the best deal that he could. I felt my experience with Arno was that of a family member and not of a salesman. If you are in the market for a Benz, Mercedes of Princeton is made up of a classy staff and they were a delight to work with. Thanks again Arno for all your help!! -Mike More

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