Arnold Alsua

Very personable professional group! And they tried to work with me on the price by offering coupon discount. Very pleasant group they are. It was a pleasurable experience. And they tried to work with me on the price by offering coupon discount. Very pleasant group they are. It was a pleasurable experience. More

by JENNIFER@GIERSBROOK.COM Verified Customer Verified Customer

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Ram & Maria we’re both fantastic and followed through with everything that was promised great atmosphere very friendly would buy again from them. Service department, Arnold and Johnny, extremely know with everything that was promised great atmosphere very friendly would buy again from them. Service department, Arnold and Johnny, extremely knowledgeable and on top of everything. More

by Bill W Verified Customer Verified Customer

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Santa Monica Volvo has been the best! They are kind and go above and beyond to give excellent service. They are kind and go above and beyond to give excellent service. More

by COLORBYJOSHUA Verified Customer Verified Customer

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Mike Theisen is a superb Director of SM Volvo & excels in delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have exp delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have experienced with Volvo USA customer care/relations department. Were it not for Mike Theisen & his intervention to resolve issues either ignored or poorly dealt with by Volvo USA customer care/relations department, I would have forever abandoned my 35 years of devotion to the Volvo brand. Robert & Klaus excel in providing excellent service at the SM Volvo service department, no doubt influenced by Mike Theisen’s brilliant, insightful leadership & being a stellar customer care leader & role model. Quite disappointing to learn yesterday the former manager at SM Volvo, Casey Turner is no longer working at this dealership. He too, provided outstanding customer care. I believe customer service is the single most important driver for achieving brand loyalty & the Volvo USA Corporate management of their USA customer care/relations department has long been an department in need of serious attention, meaningful & enduring improvement. It is a tipping point for which I am aware drove other Volvo brand loyalists to have abandoned the Volvo brand. More

by LDEMONDESIR Verified Customer Verified Customer

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Very good and attentive staff helped me with any problems I had and got the job quick will be back. I had and got the job quick will be back. More

by YURIKAMISAMA7 Verified Customer Verified Customer

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Robert is exceptional! Robert is the reason I will continue to come back to Volvo Cars Santa Monica. I gave the dealership itself 4 stars (vs 5) because there wasn’t a l Robert is the reason I will continue to come back to Volvo Cars Santa Monica. I gave the dealership itself 4 stars (vs 5) because there wasn’t a loaner car available for me, and I feel like that could be managed better at the top. But Robert had a solution for me and made the experience great! More

by MADISONKUHNE Verified Customer Verified Customer

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I know all car dealers do this but being able only to talk to your advisor is nuts. It isn't good customer service. I wanted to know when my car would be ready and had to wait till my advisor was free wh talk to your advisor is nuts. It isn't good customer service. I wanted to know when my car would be ready and had to wait till my advisor was free when the advisor who was free could have just asked the person working on my car. More

by SHESH46 Verified Customer Verified Customer

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