Arthur Martel | Page 46

Kaitlyn was wonderful to work with. No pressure and very helpful. The other employees were all pleasant and fair, even honored a price reduction on vehicle at the onset of the purchase. A few glitches, but helpful. The other employees were all pleasant and fair, even honored a price reduction on vehicle at the onset of the purchase. A few glitches, but everything was handled professionally and service oriented. Even the guys in the service department were friendly and willing to help in any way they could. More

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From the moment I walked into Toyota of Braintree I was impressed. I was treated with respect and felt like they truly wanted my business. I knew exactly what I wanted and what I felt was a fair price and impressed. I was treated with respect and felt like they truly wanted my business. I knew exactly what I wanted and what I felt was a fair price and as simple as that I had bought a car. They had to order the car for me. They told me it could be 6 -8 weeks and it came in in 5. It was perfect! Sunny my salesman was so knowledgable about the features and explained things with hands on training. I didn't feel rushed to comprehend everything and was told if I had any other questions to feel free to call him. I've bought a few new cars in my driving history and hated the process of buying a car...painful. This is the most (believe it or not) fun I've ever had buying a car. More

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I purchased a new Camry XLE at Tufankjian Toyota of Braintree the last week of September. It was the first time at this dealership and what a surprise. It was my best car buying experience in 40 years. Braintree the last week of September. It was the first time at this dealership and what a surprise. It was my best car buying experience in 40 years. Bob Wilfand was the Sales Associate I worked with and I will highly recommend him to my family and friends. Bob was courteous, friendly, extremely knowledgeable and honest. Buying the car at this dealership was actually fun. I know the words fun and car buying don't usually go together but at the Tufankjian dealership it really was fun. I had done my research and knew the pricing of the car and all the options. I was ready for the challenge of negotiating on the price of the new vehicle. It was all unnecessary. There was no haggling or hard negotiation. A very good price was agreed upon within 10 minutes and that was it. Even the sit-down with the Finance manager, Arthur Martel, was a positive experience. He clearly had a list of add-ons I could buy but he did not force them on me. He did take the time to explain a couple of them to me and why he felt it made sense with my particular car purchase. There was no hard sell like at other dealers. I did purchase one of the add-ons at a very fair price. Further, I had a special request with my new car that other dealers would have balked at and said no way. Bob Wilfand was very accommodating and he and the dealership came through for me. I was also introduced to two other managers and interacted with two other staff members in buying and picking up the car. Every one of them was courteous, helpful, and pleasant. They all seemed happy about working at the Tufankjian dealership. They really wanted me to be a satisfied customer and to come back in the future. I definitely will be taking my new car back to them for service in their state-of-the-art facility. Please go see Bob Wilfand if you are in the market for a new or used car. You will be glad you did. More

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Over the past few years, my family has purchased and serviced several cars from Toyota of Braintree. I first leased a Corolla from Brian in early 2011 and was very pleased with the whole experience. Las serviced several cars from Toyota of Braintree. I first leased a Corolla from Brian in early 2011 and was very pleased with the whole experience. Last weekend I traded in my lease and purchased my first car - a 2013 Rav4. Brian helped to make the entire process feel smooth and comfortable. He is polite, knowledgeable and very professional. Throughout the whole process, both before and after the car purchase - Brian was available (and quick) to answer all of my questions via e-mail, phone and text message. Arthur was quick to assist with the financial paperwork and explanation of the purchasing process as well. I will definitely recommend the dealership to others. More

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my recent truck purchase at toyota of braintree was one of the best customer service experiences I have had in a long time. Starting from the moment I pulled into the parking lot and walked into the front of the best customer service experiences I have had in a long time. Starting from the moment I pulled into the parking lot and walked into the front door. The show room was big and brigh and very welcoming. I was greated by Mark Mcelroy who introduced me to Eduardo Vivas my sales person. I saw Mark several times after our initial meeting. He always seemed to be there to direct me, answer a question or just say hello in passing. He made me feel welcome and at one point invited me to enjoy some food from a customer appreciation event they were hosting one evening. Eduardo was very wecoming as well. I think I most appreciated his sincerity and effort to figure out what it was that I was looking for and how best he could help me. While I ended up in a slightly different direction than when I came into the dealership, I never felt pushed or pressured. Euardo was cincere and convited in finding me the best option to suite my needs. His follow up was impeccable and even stuck with me for 1/2 hour to help me clean out my trade in transitioning into my new truch. Not a pretty site, let me tell you. I also sat down with Arthur Martell the Finance Manager who went over the loan options and other options items that I could purchase for my truck. I chose an alarm car starter option which will be great in the winter having just moved into a house without a garage. Just as I was starting to think about how I was going to get by wihout transportation, Arthur offered me a vehicle to use which was music to my ears. On the day that my truck was serviced things could not have gone smoother. I could not speak more highly of my experience at Toyota of Braintree. And to cap off the owners Greg and David stopped to say hello at different times during the process. Thanks More

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Everyone we met at Tufankjian Toyota of Braintree was so friendly and helpful. They all worked well as a team to make our car buying experience a positive one. Our salesman Brian was very knowledgable and friendly and helpful. They all worked well as a team to make our car buying experience a positive one. Our salesman Brian was very knowledgable and patiently answered all our questions and even answered questions we did not know to ask. After we bought the car he did not just give us the key and show us the door but instead took a lot of time to make sure we understood all of the cars features and how to use them. We will definitely return to this dealership when we are ready to buy our next car! More

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Everyone we worked with was extremely helpful. The experience was simple and pleasurable. I felt that Ian listened to me and showed me exactly what I wanted without trying to pressure me into a bigge experience was simple and pleasurable. I felt that Ian listened to me and showed me exactly what I wanted without trying to pressure me into a bigger more expensive car. Financing was easy and I felt that everyone was working for me to get the best deal which was very important to me.. More

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Manny Javier is a great salesman and I would definitely refer him to anyone looking for a new/used vehicle! Really helpful throughout the process. Everyone involved made everything go smoothly. Service A+ refer him to anyone looking for a new/used vehicle! Really helpful throughout the process. Everyone involved made everything go smoothly. Service A++ More

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We had spent a lot of time looking for a car and avoided dealerships as much as possible because of past experiences and our visit to Toyota in Braintree was almost a last resort. All we wanted was to do a dealerships as much as possible because of past experiences and our visit to Toyota in Braintree was almost a last resort. All we wanted was to do a quick look around the parking lot to see what was on offer without any pressure or a long time sitting inside answering questions and doing paperwork. At once we saw a car that interested us both, within minutes Kenny had told us the price and let us drive it around the parking lot. We never stepped inside and he put us under no pressure. Later that evening we went online and saw we could bargain online for the vehicle. I didnt expect anything would come of it but next morning there was an email from Eric saying he thought the price we were willing to pay could be agreed by Toyota. Later that day we met with Sunny, who took control of the whole deal with expertise and personal attention. Eric and Kenny were also involved and later we also did some paperwork with Arthur. Everything went so smoothly and Sunny answered all our questions. There were no surprises with the deal including the price wanted for our trade-in. Next day I was driving our 'new' used Corolla away from Braintree. I cannot recommend this dealership highly enough and the same applies to Sunny as our salesman. Actually he is much more than that, he was the project manager for what is a complicated process even if things go smoothly as it did in our case. In the past we have had great experiences with Toyota cars but not good experiences with dealers. Our time with Sunny and his colleagues mean that we will be back to Sunny the next time we are looking for a Toyota without any hesitation. More

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Everybody was wonderful, but Erwin Amboy was extremely helpful and helped us make a decision on a new car we will be happy with. We look forward to enjoying our first Camry for many years to come helpful and helped us make a decision on a new car we will be happy with. We look forward to enjoying our first Camry for many years to come More

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