Arturo Torres | Page 3

I had a fantastic experience at Liberty Chrysler Dodge Jeep Ram! As a woman, I often feel intimidated when shopping for a car, but from the moment I walked in, the staff made me feel comfortable and respe Jeep Ram! As a woman, I often feel intimidated when shopping for a car, but from the moment I walked in, the staff made me feel comfortable and respected. Everyone was incredibly friendly, approachable, and took the time to explain everything clearly without any pressure. The entire process was straightforward, and I never felt rushed or overwhelmed. I truly appreciated the way they treated me as a valued customer. Highly recommend this dealership to anyone looking for a welcoming and honest car-buying experience! More

by ALIAS_OASIS Verified Customer Verified Customer

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Easy process efficient and helpful. Will definitely continue using Libertyville Automotive for future purchases. Takes a lot of stress out of the process Will definitely continue using Libertyville Automotive for future purchases. Takes a lot of stress out of the process More

by RTB1125 Verified Customer Verified Customer

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On Monday, Oct. 14th, 2024, we bought a brand new 2024 Jeep Grand Cherokee Overland from Liberty Automotive in Libertyville, Illinois. We gave Liberty a check for th 14th, 2024, we bought a brand new 2024 Jeep Grand Cherokee Overland from Liberty Automotive in Libertyville, Illinois. We gave Liberty a check for the entire purchase that morning. When we arrived home that same morning with our ‘new’ Jeep, we discovered that the right front fender was dented in several spots and that it had numerous deep scratches. We also found that the remote keyless entry system, the remote starter system and the auto-close mirror system were all inoperative. Had all of these defects been pointed out to us by our salesman, Arturo Torres, before we left Liberty, we NEVER would have accepted such a damaged and defective vehicle. We immediately returned to Liberty and showed them the damage. We then had to wait for over a week before Liberty was able to provide us with a loaner vehicle to use while they repaired the undisclosed damaged fender and fixed the inoperative systems. On Friday Oct. 25th I received a call at 4:50 in the afternoon informing me that my Jeep was fixed and "Ready to be picked up." On Monday morning Oct. 28th, I arrived at Liberty at 9am and was informed that I would have to wait 30 minutes or so while they got my Jeep 'ready' (this was after they told me on Friday that it was ready to be picked up). When they finally brought my Jeep out, I discovered that it STILL had a dent in the fender! This represents gross incompetence by Liberty's personnel and a complete lack of managerial supervision. We were now entering our 3rd week of not having our fully paid for Jeep due to Liberty selling us a 'new' vehicle that was delivered to us with undisclosed damage and defective systems. Just when I thought Liberty's service couldn't get any worse, they proved me wrong. On Tuesday, Oct. 29th, at 3:30pm Liberty’s service man delivered the Jeep back to my home after having 'supposedly' fixed everything. Much to my surprise and anger, the keyless entry system still wasn't fixed! Liberty’s service man tried several times to make it work without success. I told him to take the Jeep back and not to return until it is fixed. Finally, on Oct. 30th, Liberty returned the Jeep to my home. That same afternoon Mario Gentry, CDJR General Manager at Liberty Automotive, called and told us that he was going to give us an extra year of dealer provided maintenance at no cost to compensate us for their poor performance. I asked Mario to confirm in writing that we would get an extra year of dealer maintenance. On Wednesday, Nov. 6th, I spoke with Mario again and asked him why I had not received the written confirmation that he had promised. He again assured me that he would send it. Yesterday, Nov. 21st, I sent Mario a text message asking why I had not received anything. As of today, Nov. 22nd, I’ve yet to receive anything from Mario or from Liberty Automotive. This lack of communication and follow through is completely unacceptable. In all of my 60+ years of car buying, I've never had such a TERRIBLE experience with a dealership. I am now in possession of a 'new' vehicle that will show up on a CARFAX report as having been damaged and repaired, thus reducing its value by $5,000 - $10,000 or more. If Stellantis and/or Liberty Automotive does not properly compensate me for their fraudulent sale of the Jeep with undisclosed damage, I will file a formal complaint with the Illinois Attorney General's Office of Consumer Protection. I will also take whatever additional action that might be required to fairly compensate me should you and/or Liberty fail to do so. James Schneiter More

by JAS.SCHNEITER Verified Customer Verified Customer

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Great experience! Service went above and beyond to resolve the issues and to send me on my way! Service went above and beyond to resolve the issues and to send me on my way! More

by richard.saldana Verified Customer Verified Customer

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Todo muy bien agradesco su apoyo los recomendaria siempre Arturo muy efficiente para ayudar gracias Arturo muy efficiente para ayudar gracias More

by ELENAMILLAN89 Verified Customer Verified Customer

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Just bought our 7th vehicle from here. The experience has been excellent everytime. From sales to service, the honesty and integrity is always appreciated when we purchase and/or bring our The experience has been excellent everytime. From sales to service, the honesty and integrity is always appreciated when we purchase and/or bring our vehicles in for service. They make the buying experience seemless. Always a pleasure doing business with the staff. Thank you for making it a positive experience everytime! More

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I had a great experience purchasing a car through Liberty City Subaru. I would recommend them in a heartbeat! City Subaru. I would recommend them in a heartbeat! More

by MELISSALUEBBE Verified Customer Verified Customer

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The people that help you when you come in for service are very nice and made sure I was in and out of there as quickly as possible. very nice and made sure I was in and out of there as quickly as possible. More

by KMF Verified Customer Verified Customer

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Easy appointment scheduling and work was completed quickly. Very comfortable waiting area with access to outlets so I could work while waiting. quickly. Very comfortable waiting area with access to outlets so I could work while waiting. More

by jmschmit3 Verified Customer Verified Customer

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Great service. The seller Hector always provided excellent service. Great job from his manager for the company. Shell Park City. Antonio The seller Hector always provided excellent service. Great job from his manager for the company. Shell Park City. Antonio More

by ANTONIODAMADO Verified Customer Verified Customer

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