Asdrubal Pichardo

I would never buy from here again or recommend them. Worst experience ever buying car. I drove 3 hrs to this place. They promised the car would be ready when I showed up to look at it. It wasn’t. Waited Worst experience ever buying car. I drove 3 hrs to this place. They promised the car would be ready when I showed up to look at it. It wasn’t. Waited around for 3hrs until I got it to see it and test drive it. I was there a total of 5 hrs waiting around. I was to get a brand new grill for my car as it was busted. They agreed, they sent a used non color matched grill that has 3 big scratches in it. They as in 3 of them, a salesman and 2 different sales mangers won’t return calls. More

by White Pine123 Verified Customer Verified Customer

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Todo muy rápido y todos dispuestos a ayudar asdrubal me explico todo muy bien y detalladamente explico todo muy bien y detalladamente More

by HOLITO121 Verified Customer Verified Customer

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From the minute we arrived, Asdrubal was helpful, friendly, and courteous. We were given all information about the car so that we could make a sound decision. Everyone at star auto was wonderful. Hig friendly, and courteous. We were given all information about the car so that we could make a sound decision. Everyone at star auto was wonderful. Highly recommend More

by Argenolocasio Verified Customer Verified Customer

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We went Halloween weekend I didn't have the best credit, Paul in fiance was helping find a loaner for the vehicle we wanted. The car I wanted they put on hold, I called daily to see the progress, we went ba Paul in fiance was helping find a loaner for the vehicle we wanted. The car I wanted they put on hold, I called daily to see the progress, we went back and forth. Long story short I had to go there after no response to my calls and I sat there 5 hours but the job got done that day n I'm talking about mid November!!! So in one day it was done when I called and called n called. We got the car Paul said not to mention the owner in the review because he didn't help do xxxx . Even though the owner was friendly smiling greeting and recognized my husband and I from buying a few cars through Star Auto. Very kind even told us he'd hold the car and he'd do what he could, to be told later he didn't fo anything. I got the paper started mentioned I need extended warranty it's a foreign car so absolutely you want extended warranty! Paul said of course.. I went through the paperwork signed electronically and on print, I got to the last I said Paul where's the warranty paperwork all I saw was for tires and hazard I can buy my tires I need the big parts. He assured me it was getting done said call get the insurance and we'll go over it. Long story short I went to him I called I showed up I emailed I STILL HAVE NO EXTENDED WARRANTY. HAD I known that I wouldn't of risk a loan on a vehicle without warranty. The car.... 7:30 pm I left with my car I immediately smelled a weird smell I also realized my charger thing didn't work. Maleek came out I showed him that night before leaving. He said he almost sold the car that weekend I'm like how it's been on hold as they worked on my loan. But I did notice it was back on the lot with the papers on the window as I was SUPPOSED to be getting it. Now I'm home I pick my husband up from work that night 8:30pm. He noticed his mirror blinker didn't work. I'm confused because it passed inspection at the dealer so how was it possible?! I also noticed that night my brakes were grinding and squeeking. I went before noon that next day I immediately told them hey did this pass inspection without a blinker and my coolant n brake fluid alarms are lighting up. Red flags day 2 less that 24 hrs. I was pissed I had no warranty. They adjusted the codes for those and Paul showed me papers saying the brakes are new n two new tires. After that Lee the service manager very nice crew back there Zack, Charlie n more. Do Lee comes and says hey you need new brakes I said impossible he shushed me and said relax I'll take care of it. He did then I went home they would like a bus! I called back came back so long story short the car I got November 8 today is 1/21 and my brakes still squeak it's been there 15 times and I'm told by Lee the brakes come from auto store and my car needs BMW brakes so these they saw to take away the noice very loud. I went back 1/13/24 and they had my car 2 hrs to do idk because my brakes are loud. Instead of star putting sage brakes on a car the purchased to resale the put brakes that fit not for safety though. Because if your purposely sale a vehicle with the wrong brakes you willing know you put that drivers safety at risk. No one called to see if the brakes were better nothing after the fact. I'm annoying yes and idc I paid for a car and I'm stuck with paying for expensive brakes because they refuse to put safety first . The blinker was fixed. Take note that my car was sold to me inspection passed with bad brakes and no working blinker!! Also I never sir in the back so I was looking for something so I touched the rug in the back it's was a puddle. I go back upset apparently there was a clog to the sunroof idk. But how did this car pass anything. My battery died 1/2/23 I called Paul upset about the warranty. He said . What do you want me to do? He said warranty doesn't cover dead batteries anyway!!!! I have gotten 4 cars from star and had other people go. This is my last time. They'll get you the car, they'll go to war for you. However!!! More

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Quick transaction. Polite. To the point Not too pushy. Had things ready when promised Really? Polite. To the point Not too pushy. Had things ready when promised Really? More

by Lymnern1972 Verified Customer Verified Customer

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Was skeptical coming here, but they took care of me and you should come here too you should come here too More

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Jimmy is a great person all the employees are great people thanks Jimmy Merry Christmas to all and happy new year people thanks Jimmy Merry Christmas to all and happy new year More

by brianbarndt.bb Verified Customer Verified Customer

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Super friendly staff and fast and simple process. Transparency across the board. Great cars great prices. Transparency across the board. Great cars great prices. More

by nestito15 Verified Customer Verified Customer

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The sales person Asdrubal Pichardo was great. He was patient, respectful, courteous kind and professional He was patient, respectful, courteous kind and professional More

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I have extensive experience purchasing new and used cars for myself and my family. In fact, I tend to buy pre owned vehicles for my whole family. My experience with Ashrubal Pichardo (sales person) for Star for myself and my family. In fact, I tend to buy pre owned vehicles for my whole family. My experience with Ashrubal Pichardo (sales person) for Star Auto Mall was the most pleasant experience purchasing a car. I made an inquiry on a Friday night and before the Star Auto Mall opened Ashrubal reached out with information. His follow up throughout has been excellent. We found an SUV we liked and Ashrubal walked us through the whole process without any stress or the usual dealership run around we experienced just about everywhere else. Ashrubal listens to the customer. Does everything he can to help them and most important. does not overpromise and then underperform. That's why we left Star Auto Mall the same day with my new Subaru Ascend. I would recommend a person looking for a great new/used car go to Star Auto Mall and ask for Ashrubal. I don't think you would be disappointed. These folks want to sell you a car. But they do so in a low stress and friendly manner. More

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