We had a fantastic experience purchasing our C300 from
Walter’s Mercedes-Benz of Riverside. From start to finish, the process was smooth, transparent, and professional.
After reaching out to Ash Botell
Walter’s Mercedes-Benz of Riverside. From start to finish, the process was smooth, transparent, and professional.
After reaching out to Ash Botello, we were connected with Raul Ayala, who took great care of us throughout the process. Raul was knowledgeable, responsive, and genuinely focused on helping us find the right car. Thanks to his guidance, we ended up purchasing a car that was even better than the one we initially went to see.
We really appreciate the teamwork between Ash and Raul and would absolutely recommend them to anyone looking for a great vehicle and top-tier service. Thank you both for the exceptional experience!
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by CABuyer
May 20, 2025 -
Walter's Mercedes-Benz of Riverside responded
We appreciate you for leaving Ash and Raul this phenomenal review and recommendation! We are honored to have had the opportunity to work with you and we are glad that they provided you with top notch service. We are delighted to know that they were knowledgeable, responsive, transparent, professional and made your experience exceptional. We sincerely congratulate you on your new vehicle- behalf of the entire Mercedes-Benz of Riverside team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Salespeople are not friendly or even attempt to approach
you. They are play games when trying to work out a deal.
you. They are play games when trying to work out a deal.
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by Liz21704
May 06, 2025 -
Walter's Mercedes-Benz of Riverside responded
I sincerely apologize for your disappointing experience at our dealership on May 4th. Our sales team should have welcomed you immediately and negotiated transparently - not ignored you or played games.
This falls well below our standards, and I'm addressing it directly with additional staff training. I'd welcome the chance to speak with you personally at (951) 441-6182.
Thank you for bringing this to my attention. We value your feedback and hope to earn another opportunity to serve you better.
Erwin Artacho
General Manager
Mercedes-Benz of Riverside
(951) 441-6182
JR Rodriguez was an excellent service rep.
He never pressured me and made me feel comfortable in all aspects. He gave me pricing and let me choose what I felt needed to be serviced on my car.
He never pressured me and made me feel comfortable in all aspects. He gave me pricing and let me choose what I felt needed to be serviced on my car. Anna took care of a car rental fast and easy so I could go run errands while my car was being serviced but the service was so fast and efficient I didn’t have much time to do anything. I loved the video share from the technician's. Thank you for a fast and easy Mercedes experience.
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by Cheri
Service Price Transparency
Apr 17, 2025 -
Walter's Mercedes-Benz of Riverside responded
Cheri,
Providing exemplary service is so important to us here at Mercedes-Benz of Riverside and we are glad that JR's efforts met your satisfaction! We are thrilled to know that he was excellent, never pressured you and made you feel comfortable in all aspects. If you ever have any questions or concerns please do not hesitate to give us a call.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Ash Botello and Christian Aparicio were wonderful to work
with and I am so happy with my new car!
with and I am so happy with my new car!
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by mele
Other Employees Tagged:
Christian Aparicio
Sep 17, 2024 -
Walter's Mercedes-Benz of Riverside responded
Mele,
Providing first class service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Ash and Christian's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that they were wonderful to work with. Please do not hesitate to give us a call if you ever have any questions or concerns. Congratulations on your new vehicle- behalf of the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
I had an exceptionally pleasant experience with Ash
Botello of Walters Mercedes Benz of Riverside. She was kind and courteous and very professional. She was very efficient and she did a tremendous job.
Botello of Walters Mercedes Benz of Riverside. She was kind and courteous and very professional. She was very efficient and she did a tremendous job. When talking to her I felt like she was a member of our family. I would definitely recommend this dealership to everyone. I am so happy.
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by AmilaW
Jun 21, 2024 -
Walter's Mercedes-Benz of Riverside responded
Amila,
Thank you for leaving Ash this amazing review and recommendation! We are so appreciative of the opportunity to work with you and we are glad that Ash could provide you with exceptional service. We are happy to know that she was kind, courteous and very professional. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
My wife and I purchased our 250 GLB yesterday from
Walters Mercedes. We were assisted by Ash Botello. Ash is a terrific young lady, well informed and pleasant to work with. Ash is excellent representa
Walters Mercedes. We were assisted by Ash Botello. Ash is a terrific young lady, well informed and pleasant to work with. Ash is excellent representative for Walters Mercedes. We hope to work with Ash again on our next purchase. Thank you very much.
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by GoKings
Jun 11, 2024 -
Walter's Mercedes-Benz of Riverside responded
We are grateful for you leaving Ash this wonderful review! We are honored to have had the opportunity to work with you and your wife and we are glad that Ash could provide you with 5-star service. We are pleased to know that she was terrific, well informed and pleasant to work with. We look forward to working with you again in the future when the time comes. We warmly congratulate you both on your new Mercedes-Benz 250 GLB- behalf of the entire Walter's Mercedes-Benz of Riverside team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Just completed our third purchase with Walter's
Mercedes-Benz. The first two cars were from the dealership stock but this new vehicle (GLC 300 Coupe) was a factory build. We had never ordered a car
Mercedes-Benz. The first two cars were from the dealership stock but this new vehicle (GLC 300 Coupe) was a factory build. We had never ordered a car from the factory before and didn't know what to expect. From start to end we had excellent service and communication from our sales person, Ash Botello. She kept us informed of all updates from the moment it was ordered to delivery at the dealership door. It was pleasure to have worked with her and all the staff at Walter's. Ash went above and beyond to make sure we were happy with our purchase and we appreciate her attention to the details that were import us. We are thrilled with the new vehicle!
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by ruanna.singletary
Apr 09, 2024 -
Walter's Mercedes-Benz of Riverside responded
Ruanna,
We are grateful for you leaving Ash this flawless review! We are honored to have had the opportunity to work with you and we are glad that Ash could provide you with 5-star service. We are pleased to know that she had excellent communication with you from start to end. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new Mercedes-Benz GLC 300 Coupe- behalf of the entire Walter's Mercedes-Benz of Riverside team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
I would like to take the time out to thank Ashley for her
great service. I appreciate everything that she did to help me to get into my new vehicle. And thank you also for helping me get in my car home you’
great service. I appreciate everything that she did to help me to get into my new vehicle. And thank you also for helping me get in my car home you’re the best. Ash💖
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by kishamilo67
Other Employees Tagged:
Andy Towns, Lenard
Mar 12, 2024 -
Walter's Mercedes-Benz of Riverside responded
Kisha,
Providing phenomenal service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Ashely's and Leonard's efforts could meet your satisfaction and recommendation! We are so appreciative of the opportunity to work with you. We are thrilled to know that they did everything they could to help you get into your new car. Please do not hesitate to give us a call if you ever have any questions or concerns. Congratulations on your new vehicle- behalf of the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Mar 12, 2024 -
kishamilo67 responded
I would recommend everyone to check out Walter Mercedes dealership in Riverside, California, and ask for Leonard and Ashley, and you will not regret it excellent service at its best
Mar 12, 2024 -
kishamilo67 responded
Thank you for excellent service
I was buying my first Mercedes after driving an Altima
for the last 15 years and Ash Botello made it super easy. She was up front about what to expect price wise and there were no surprises. From the mome
for the last 15 years and Ash Botello made it super easy. She was up front about what to expect price wise and there were no surprises. From the moment she took us out for a test drive to taking care of us (my wife and I) while we wait for our new Mercedes to be prepped, she showed herself to be knowledgeable and friendly. We especially appreciated her taking the time to show us all the different features and answering all our questions patiently. I definitely recommend working with Ash at Walter's! =)
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by mrjayjp
Feb 29, 2024 -
Walter's Mercedes-Benz of Riverside responded
We greatly appreciate you for leaving Ash this stellar review and recommendation! We are honored to have had the opportunity to work with you and your wife and we are glad that Ash could provide you both with top notch service. We are delighted to know that she was knowledgeable and friendly. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you both on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Ash and Erwin where absolutely perfect.
From start to finish no back and forth just straight forward and very professional. will definitely do business again.
From start to finish no back and forth just straight forward and very professional. will definitely do business again.
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by otto
Feb 26, 2024 -
Walter's Mercedes-Benz of Riverside responded
Otto,
We greatly appreciate you for leaving Ash and Erwin this spectacular review! We are honored to have had the opportunity to work with you and we are glad that they could provide you with top notch service. We are delighted to know that they were straight forward and very professional. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager