Ashley Glick | Page 5

Always happy Always great customer service! They are always informative and helpful. I've never waited an annoying amount of time for any service appointment. I Always great customer service! They are always informative and helpful. I've never waited an annoying amount of time for any service appointment. I like that I could schedule by email because it's not always easy for me to call due to work hours. Thank you! More

by nikole.mcbee Verified Customer Verified Customer

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Excellent as usual. Employees at Acura of Dublin are always friendly and helpful. They keep you updated, and do a good service. This is our third vehicle from the same de Employees at Acura of Dublin are always friendly and helpful. They keep you updated, and do a good service. This is our third vehicle from the same dealership. More

by rupa_sanghavi Verified Customer Verified Customer

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Excellent attention to detail My RDX needed the rear tailgate outer trim panel replaced and installed due to damages. This also required my license plate to be reinstalled and AWD/ My RDX needed the rear tailgate outer trim panel replaced and installed due to damages. This also required my license plate to be reinstalled and AWD/RDX Emblems installed. Larry , Jim and Johnny really did a wonderful job from beginning to end , I am very grateful . Thank you Terry L More

by mlong5159 Verified Customer Verified Customer

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My daughter is very happy with our purchase of her new car. My salesman Zach Warren was very nice and easy to work with. The finance department Brian was very nice and also easy to work with. My salesman Zach Warren was very nice and easy to work with. The finance department Brian was very nice and also easy to work with. More

by ewald54 Verified Customer Verified Customer

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Awesome customer service! Visit was due to a recall. I will be taking a road trip this week and they performed a multi-point inspection for no charge. Knowledgeable and HONEST Visit was due to a recall. I will be taking a road trip this week and they performed a multi-point inspection for no charge. Knowledgeable and HONEST. More

by KPJ94A Verified Customer Verified Customer

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Recent service As far as I can tell, the warranty parts installed are doing what they should be doing. This was only my second service, but a few disappointments: Af As far as I can tell, the warranty parts installed are doing what they should be doing. This was only my second service, but a few disappointments: After dropping the car off at the 9:15 appt time, I was told I'd be called around noon with an update- that didn't happen and I called at 1:00 to check on the status. When I picked up the car, I found a mechanic's tool in my driver's door pocket, messing up the items I had in there. The paper mat put down to protect my floor mat was crumpled up in the passenger seat. There were black boot marks on the exterior and interior kick plates on the driver's side. While wiping down the car after the wash, someone forgot to finish the job and the exterior passenger's side of the front window was such a mess I had to clean it myself to see out clearly. Pretty minor stuff in the scheme of the repairs done, but still not what I expected after spending the kind of money I did on the RDX. All the folks I interacted with were polite and professional, and I was given a free oil change coupon when I voiced my concerns to the lady who called the next day to check on my service experience. More

by TCELLAR Verified Customer Verified Customer

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A positive experience From the beginning to end of my service for my 2008 TL was very helpful, cordial, thoughtful and responsive. I felt my needs were met and exceed my e From the beginning to end of my service for my 2008 TL was very helpful, cordial, thoughtful and responsive. I felt my needs were met and exceed my expectations of the care given to me and my TL. More

by OTTJULIE0 Verified Customer Verified Customer

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Speedy Airbag Repair w/ Friendly Service - BUT I received a recall notice on my 2010 Acura RDX Turbo regarding the airbag, so naturally I contacted my local Acura dealer, Acura Columbus, as soon as I received a recall notice on my 2010 Acura RDX Turbo regarding the airbag, so naturally I contacted my local Acura dealer, Acura Columbus, as soon as I could. They arranged for me to receive a rental vehicle, free of charge, until the time came that they received in the replacement parts to remedy the airbag issue. Then, my scheduled repair appointment was set for 4/29/16. The repair time was very quick, less than an hour-and-a-half, and everyone I encountered was very professional, courteous and friendly. However, I noticed upon driving home that there was an issue with my repair - every time I turned my wheel, I'd hear a rattling sound coming from within the steering column, as if a loose screw had been dropped inside and not recovered. Now I have to return to the dealer service center to have this issue resolved. It's inconvenient, but the fine service I've received otherwise speaks loudly to th quality of this dealer. I just wish my airbag repair had been completed completely correctly... But we're all human. More

by lisapenzone Verified Customer Verified Customer

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Acura Recall Unfortunately Corporate Acura has policies that make it difficult for dealerships like Columbus to give their customers great service when there is a Unfortunately Corporate Acura has policies that make it difficult for dealerships like Columbus to give their customers great service when there is a part recall. However, Acura Columbus fixed my car quickly when they received the part a month later. The manger reached out to me and wanted to hear about my experience and help fix any complaints. More

by Acura123 Verified Customer Verified Customer

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