Ashley Isley | Page 26

Problem not fixed I dropped off my car in for a rattle in the front under the drivers side door and for a normal service. I was called and told that my vehicle was read I dropped off my car in for a rattle in the front under the drivers side door and for a normal service. I was called and told that my vehicle was ready to be picked up. I went to pick up my car, signed the paperwork and left. I didn’t pay attention that on the paperwork it said they were not able to detect the noise and so the issue was not resolved. While driving home from Green Ford, I heard the rattling, when I reach a stop light I looked at the paperwork and saw they had stated they could not detect the noise. I am sorry but, you would have to be hard of hearing not to hear this noise. Needless to say I am going to have to schedule another appointment and have them work on it again. Good grief...this is the 3rd time I have had my vehicle in the shop for this same issue. I love my Ford Edge but I am very frustrated with Green Ford. More

by APRTAYLO Verified Customer Verified Customer

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Recall, so the back wheels don’t fall off Friendly smiles early in the morning, quick to get manufacturing defects repaired! I have had many of my vehicles serviced here for the past 15 years, Friendly smiles early in the morning, quick to get manufacturing defects repaired! I have had many of my vehicles serviced here for the past 15 years, they do a great job! More

by MARK.HARMS Verified Customer Verified Customer

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No timely communication I had my 2016 transit van towed to green ford on Wednesday July 3rd after hours. They informed me over the phone when notified them I was having it t I had my 2016 transit van towed to green ford on Wednesday July 3rd after hours. They informed me over the phone when notified them I was having it towed there it probably would not be looked at until the 8th the following monday. I called monday evening had not even pulled it in yet. Was not until Wednesday the 10th around 4pm after I had called twice found out what was going on with my van. Alot of damaged done due to a broken drive shaft a (Recall malfunction) . Was informed parts needed to ordered and take couple days to get there. I asked could I get a loaner van since it was due to a recall problem and was told did not have any available. So on monday evening the 15th I called ford to get update parts had not arrived. I called again on Wednesday the 17th and was told it was another vehicle in the bay my van needed to go in and would not be pulled in until Thursday evening the 18th and hopefully get started on Friday morning. I called at 2pm on friday was told my agent was at lunch would have her call when get back. 4pm comes no call so I call back at 5:10pm and speaks with agent and she tells me it's ready and we close at 6pm. I was not able to get there by 6pm so had to pickup next day the 20th. They had my van for 2 weeks and not once did they call me on their own to update me on anything. Plus I had to rent a vehicle for those 2 weeks because I still had to work. I am really not satisfied with the service that was rendered and will be going to kernersville or liberty next time. More

by LOYALTRANSPORT96 Verified Customer Verified Customer

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Preventive Maintenance Made an appointment to have several preventive maintenance issues taken care of (two rear shocks, transmission fluid change, new spark plugs, and new Made an appointment to have several preventive maintenance issues taken care of (two rear shocks, transmission fluid change, new spark plugs, and new belts) since my 2010 Edge now has 206,870 miles on it. Service was completed by end of day and I took a courtesy shuttle to work that morning. I’m always greeted by name when I come in and want to give a shoutout to the awesome service department personnel. Bought my Edge brand new from Green Ford in 2010 and they always take good care of me and my vehicle. Ashley is great and everything requested was completed and I couldn’t be happier. More

by SARAH.BRILES Verified Customer Verified Customer

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Great! Experienced technicians. Customer service overall great! Conscientious about satisfaction for customers. Mark and Ashley were so understanding. Can’t Experienced technicians. Customer service overall great! Conscientious about satisfaction for customers. Mark and Ashley were so understanding. Can’t say enough about those two. Rental Dept always made sure rental car was available. More

by Gail Emerson Verified Customer Verified Customer

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Ashley was fantastic, but The service manager Ashley was welcoming and wonderful, but the cashier was as miserable a human being I’ve dealt with in a very long time. A smile an The service manager Ashley was welcoming and wonderful, but the cashier was as miserable a human being I’ve dealt with in a very long time. A smile and thank you would have been nice. Please be advised that this in no way reflects my experience with the service manager, just the miserable cashier. More

by COIROD Verified Customer Verified Customer

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Service Great service fast and friendly would recommend .have been to many dealers this was the best yet. I will continue to use this dealership for all my se Great service fast and friendly would recommend .have been to many dealers this was the best yet. I will continue to use this dealership for all my service More

by KAMANDACHAD Verified Customer Verified Customer

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Reoccurring repair Even though this was a reoccurring repair,,, they didn't keep my truck for weeks or over a month as some Ford dealers have in the past. They seem to g Even though this was a reoccurring repair,,, they didn't keep my truck for weeks or over a month as some Ford dealers have in the past. They seem to get me out in a fair amount of time. I hope the issue is resolved this time More

by Dave 01 Verified Customer Verified Customer

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Excellent customer service Green Ford had been the only place I get my vehicle serviced at. Always received great service and everyone is always friendly. I would definitely rec Green Ford had been the only place I get my vehicle serviced at. Always received great service and everyone is always friendly. I would definitely recommend Green Ford. More

by ELANGLEY Verified Customer Verified Customer

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One of the worst experiences in my life! I called for 7 days before any answers regarding the service of my Ford. I will never buy a Ford again. Hate them now!!!d I called for 7 days before any answers regarding the service of my Ford. I will never buy a Ford again. Hate them now!!!d More

by u4angie Verified Customer Verified Customer

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