Ashley Ramsey | Page 27

Sport Mazda responded

After two Mazdas from our competitors, thank you so much for trying Sport Mazda. I hope that we did not disappoint and that the extra drive was worth it. We are always proud to have a loyal Mazda customer choose our dealership for their next Mazda. Welcome to the Sport Mazda Family. I am not aware of your situation and cannot comment on the negotiating process other than to say I will remind our sales managers of their need to make sure every negotiation that takes place is necessary and the reason communicated to the customer. Transparency is one thing I always insist on for our customers. What you see or hear from us before your visit, is exactly what you will get when you arrive. That is why we offer bottom line pricing upon request to customers before they visit. I am certainly happy that Ashley Ramsey provided such an enjoyable buying experience for you and that you left happy with your third new Mazda. Thank you so much for now being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Grace, We are so happy to have you as our customer and enjoyed reading this testimonial about your experience during your recent visit. I am sure that Ashley Ramsey will be very grateful that you let others know about her and the service she provided during your purchase of your new 2016 Mazda CX-5. On behalf of my team here at Sport Mazda, let me once again thank you for being our valued customer and for saying such nice words about Ashley and my dealership. You are appreciated. JAY MEALEY, OWNER

Sport Mazda responded

When the result of your visit to Sport Mazda is that you found a new Mazda you LOVE, I would have to say it was successful. I am grateful to Ashley Ramsey, your salesperson, for doing her part to make your buying experience memorable. It is very kind of you to let others know about Ashley and I know she will greatly appreciate it. I want to welcome you and your family to the Sport Mazda Family of Staff and Owners. We are proud to have another new Mazda owner and will be here to assist you and your family to have a wonderful ownership experience. The new Mazda is loaded with technological improvements and a wide array of features that will make every mile you drive safe, happy and fun. It is the new FEEL ALIVE sensation that you will experience every time you get behind the wheel. Thank you for choosing Sport Mazda for your new Mazda. We are so proud to have you as our valued Mazda customer. JAYU MEALEY, OWNER

Sport Mazda responded

Tapia, Welcome to the Sport Mazda Family and we all appreciate very much your kind review and accompanying photo. Your new Mazda is a real beauty and I can see how happy you both are with it. Please enjoy every single mile you drive and always may they be safe, happy and fun for you and yours. As the owner, I can tell you that I am grateful that Ashley and Keira made your visit a successful one as they answered all of your questions and guided you through the buying process so that you were sure to leave with the new Mazda that you wanted. We are all happy that you are our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Doris, It is our great pleasure to provide you the car buying experience that you Deserve and should Expect. Our sales and finance team has many great individuals who work so hard to make sure you have an enjoyable and successful experience. Just like the experience that Ashley Ramsey (sales) and Rey Almonte (Finance) provided you on this visit. I am grateful that they listened to you and made sure you found the great car you wanted at a great price. We are proud to have you as a new member of the Sport Mazda Family and thank you so much for your kind recommendation of us to others. Thank you! JAY MEALEY, OWNER

Sport Mazda responded

Daniel, We really pride ourselves on having a truly friendly staff and it is salespersons like Ashley Ramsey that have given us a reputation as a store where you feel like one of the family. It is just our way of making your visit more enjoyable and along with the no pressure, no nonsense, it makes our customers relax and enjoy their visit. I am so glad that you mentioned it in your review. I know that Ashley will be so happy to know how you feel. I am equally happy that Mike Craig, your Finance Manager was also a pleasure to work with and made your visit successful. Thank you for being our customer and for choosing my dealership, Sport Mazda for your new Mazda. I would like to welcome you to the Sport Mazda Family of Staff and Owners and wish you many, many miles of safe, happy and fun Mazda driving. Please don't hesitate to contact Ashley if you need assistance during your ownership experience. Thank you for the compliments, it does feel like with you as our customer that the positive vibes are going to be even better. JAY MEALEY, OWNER

Sport Mazda responded

SA, It was our pleasure to have you as a new Mazda customer and to welcome you to our Sport Mazda Family. Please enjoy your new Mazda and remember that we will always be available to assist you throughout your ownership experience. Thank you for the kind words for Ashley Ramsey. I am so happy to know that she worked so hard to make your buying experience an enjoyable and successful one. Please don't hesitate to contact Ashley if you need any further assistance getting to know your new Mazda. Thank you again for choosing Sport Mazda and for your kind review. So happy to have you as our valued customer. JAY MEALEY, GM/OWNER

Sport Mazda responded

It was kind of you to write a review and let others hear of your new car buying experience at Sport Mazda. I am sure that Ashley Ramsey appreciated your kind words about the service she provided, just as I did. I am very happy to welcome you to the Sport Mazda Family and assure you that our entire staff, sales and service, will always be available to assist you throughout your ownership experience. We all hope that you enjoy your new Mazda 3 and that you and yours experience many safe, happy and fun Mazda miles. I am proud to be your dealer and have you as our valued customer. Thank you once again for your purchase and your kind review. JAY MEALEY, OWNER

Sport Mazda responded

I enjoyed your wonderful review and hope your never receive less than our best service every time you visit. It was kind of you to right so many nice comments about your experience at Sport Mazda. We are all proud that you chose us for your new Mazda and we welcome you to our Sport Mazda family. Jorell, Ashley and Mark will appreciate very much that you recognized them and let others know how they made your visit a great experience. I want to thank you for letting others know about your visit to my dealership. I want to thank you for pointing out the teamwork that goes into a good buying experience. I would also like to welcome both of you to your Sport Mazda Family. We look forward to making your ownership experience just as enjoyable as your buying experience. Please enjoy many miles of safe, happy and fun driving in your new Mazda. I know you are experiencing a great drive in your new Mazda CX5, an award winner. We wish you and yours a very Happy Holiday Season. Jay Mealey, Owner

Sport Mazda responded

Ramon, It was a very nice review and I want to thank you very much for taking your valuable time to write it. Ashley Ramsey is one of our newer salespersons, but she does not lack the desire to make sure here customers receive the best possible service. It was very kind to let others know just how much she impressed you to say, ""Ashley Ramsey was the best sales person I have ever met." Thank you for choosing Sport Mazda and welcome to our family. Please enjoy your Thanksgiving holiday and I sincerely wish you many safe and fun miles in your new Mazda. Jay Mealey, Owner