Excellent service and communication.
I got the car I always wanted! Thank you so much!
I got the car I always wanted! Thank you so much!
More
by sapphireblue
Aug 15, 2026 -
Heritage Subaru Catonsville responded
Hello, congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Junaid Mustafa was an amazing salesman who is a real
human being! Helped us find the best deal for our growing family, was very thorough throughout the entire purchasing process, and we left with an ama
human being! Helped us find the best deal for our growing family, was very thorough throughout the entire purchasing process, and we left with an amazing deal feeling very satisfied! If he is available whenever you go in, ask for him!
More
by Amanda
Jun 27, 2026 -
Heritage Subaru Catonsville responded
Hello Amanda, thank you for your positive review. We're glad to hear that you found our team here at Heritage Subaru Catonsville so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
We have purchased a number of Subaru's from Heritage in
Catonsville and always felt very satisfied. No high-pressure tactics, you are treated as an adult, and they've always had the best price. They also h
Catonsville and always felt very satisfied. No high-pressure tactics, you are treated as an adult, and they've always had the best price. They also have an excellent service department.
Juneaid Mustafa, the salesperson person for my most recent purchase of a new, just released Unchartered GT, was extremely knowledgeable and easy to deal with. He is very thorough in answering questions, interfacing with his supervisors, and ensuring the entire sales process proceeds seamlessly. From initial contact to vehicle delivery, he demonstrated a high level of customer service. Both Juneaid and the dealership deserve high marks for making this a very positive experience.
More
by alan0405
May 23, 2026 -
Heritage Subaru Catonsville responded
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We want all our customers to feel this way when leaving our dealership!
They are very professional and knowledgeable about their
products. Everyone was friendly and courteous. Thank you.
products. Everyone was friendly and courteous. Thank you.
More
by baylor020
Apr 17, 2026 -
Heritage Subaru Catonsville responded
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Junaid was the Subaru dealer that I worked with.
He did an amazing job and I would totally recommend Subaru in Catonsville to anybody looking for a new car. Junaid is patient, kind, easy to talk to,
He did an amazing job and I would totally recommend Subaru in Catonsville to anybody looking for a new car. Junaid is patient, kind, easy to talk to, willing to answer questions and does a great job making things feel personal.
More
by mac806
Apr 06, 2026 -
Heritage Subaru Catonsville responded
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Customer service was awesome!
The sales process was smooth. I would highly recommend any to come here to purchase a vehicle.
The sales process was smooth. I would highly recommend any to come here to purchase a vehicle.
More
by sabrown1083
Other Employees Tagged:
Andrew Ajufo, Paris Tato
Apr 05, 2026 -
Heritage Subaru Catonsville responded
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I never met Paris in person but he was in contact with me
regarding my questions or concerns
regarding my questions or concerns
More
by urbestgran3
Mar 26, 2026 -
Heritage Subaru Catonsville responded
Hello, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!
Heritage subaru sales dept is horrendous.
We purchased a very expensive seat protection package when leasing our cars. It was never actually applied to our cars. When inquiring about this my
We purchased a very expensive seat protection package when leasing our cars. It was never actually applied to our cars. When inquiring about this my emails and calls were ignored. I have submitted a complaint to the Consumer Protection division of the Attorney General’s dept. I would never go there in the future. We were long time customers and were treated horribly by the general manager, store manager and finance director.
More
by lisamarkwatts
Mar 12, 2026 -
Heritage Subaru Catonsville responded
Mr.& Mrs. Watts
Thank you for your purchase of your new vehicle’s on 09/26/2025 from us . At the time of the delivery you chose to have ECP Plus exterior protection / interior protection installed on your vehicles and it was done on 09/26/2025 per your and your husband request . Since then you have spoken to our store manager in January 2026 , whom you yelled at furiously and used foul language and then hung up . In February you spoke to our finance director and she was also was very respectful to you whole conversation but you also were yelling at her none stop and then also hung up on her . Ironically I was in there offices both times when they return your call !
As they stated ECP plus was installed on your vehicle per your and your husband request , also as a reminder your husband came in after the sale twice and collected extra kits to maintain the new car look which we provided , at no cost to him and he was very thankful and happy with us . So as per our previous conversations , items that you can cancel at any time are extended warranty , maintains , and gap policy and that amount will go towards your loan/lease to reduce your principle amount and does not effect your payments . But things which are applied/installed to your car are non-cancelable!
Mar 12, 2026 -
lisamarkwatts responded
Again, your dealership keeps an inaccurate record of the events that transpired. The bottom line is that MS. Ashley Richards, who I spoke with one time in January, even agreed that the ceramic packet was not applied to our cars because she offered me to come in again and have it applied. Just yesterday Ms. Mae Farris, the only helpful person at your sales dealership contacted me about the review. She clearly said while it states that we purchased the packet, there is no certain indication it was applied. Ms. Farris clearly stated it takes at least one hour or more for service to apply the packet. Again, we received the cars ten minutes after purchasing the packets. Ms. Farris also agreed the seats would have been damp if the packet had been applied. Our seats were not damp at all. I never spoke with a store manager. I spoke to Ms. Blythe McGarity one week after leasing the cars. I told her the packets were never applied and she said someone would get back to me. No one did. I then spent moths emailing managers and no one returned my email. Yes my husband went iin and spoke to a manager. My husband only received black boxes for stain removal. He was not satisfied. The only other person who spoke to a manager was a customer service representative from the National Subaru agency and she has been emailing me. I sent this whole account to both Mr. Zil Chaudhry and Mr. Paris Tito and Ms. Ashley Richards as a courtesy before submitting my complaint to the Attorney General's Office, Instead of your dealership every apologizing for not applying the packet, you insist on maintaining that you did. Ask Ms. Richards. She clearly offered me to come in to have the packet applied again, which I said was a hardship because my husband is very sick with pulmonary fibrosis. I can get you his pulmonologist to attest to that. You can see he wears oxygen all the time. Surely Ms. Richards would not have offered to have this expensive $2000 packet applied again if she thought we had it already done. You need to clearly better communicate between colleagues and keep your facts straight.
Out of state purchase went very well, would do it again
hands down! Very knowledgeable staff, everyone I dealt with was very communicative and professional.
hands down! Very knowledgeable staff, everyone I dealt with was very communicative and professional.
More
by Kay
Feb 28, 2026 -
Heritage Subaru Catonsville responded
Hi Kay, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Chris is an absolute legend!
Super helpful, awesome to talk to while waiting on things to process, and super happy to help. Every interaction with him felt like I was hanging out
Super helpful, awesome to talk to while waiting on things to process, and super happy to help. Every interaction with him felt like I was hanging out with a friend. I would get many beers with this guy. He's honest, upfront, and cares about the customer experience. He's also very professional, I would be glad to work with him again. Thank you to everyone at Heritage Subaru Catonsville!
More
by Kevin
Other Employees Tagged:
Brandon Fennell, Chris Julien
Dec 20, 2025 -
Heritage Subaru Catonsville responded
Hi Kevin, thank you so much for your feedback! Our staff will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!