Ashley Richards

Nick Falcon was awesome very helpful and knowledgeable. Thank you very much I really appreciate it. Thank you very much I really appreciate it. More

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This is our families second purchase from this dealer. Today Fred was knowledgeable, patient and not salesy! If you're hesitant about where to go for your big purchase I would definitely recommend this de Today Fred was knowledgeable, patient and not salesy! If you're hesitant about where to go for your big purchase I would definitely recommend this dealer and Fred James. More

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We didn't think we were buying a car that day, just shopping to see what was available. May greeted us in the showroom and answered many, many questions and then we went on a test drive. The sales man shopping to see what was available. May greeted us in the showroom and answered many, many questions and then we went on a test drive. The sales manager stopped by to apologize for the amount of time it was taking to get the vehicle down to us (it wasn't too long) and asked if we needed anything (we didn't, but kind of him to check). He was very supportive of his staff and attentive to his customers. We really liked the car and May was very straightforward with the pricing, including checking on optional items we were interested in. She did not apply any pressure whatsoever which was much appreciated. She arranged for Ashley to come by to answer our financing questions and also discuss items such as service plan options. Ashley was top notch as well, and we appreciated her patience as well as May's with all of our inquiries - and when we went back and forth with our choices. This was a very positive car buying experience for us and we would not hesitate to recommend this dealership (and especially May, Ashley, and Steve) to any of our friends and neighbors who are interested in purchasing a vehicle. Well done! By the way, the dealership got four stars instead of five only because the lot was so crowded. Better for them and their customers for business to be good than otherwise though. More

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This dealership is amazing and my go-to whenever I have a question or thinking about buying a new car. People are very nice and accommodating. question or thinking about buying a new car. People are very nice and accommodating. More

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May was very friendly and knowledgeable. She did not put any pressure on me. This is my third time using her. She did not put any pressure on me. This is my third time using her. More

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Farooq was awesome. He was straight up with me on the phone, and stuck to every thing he said when I came in to buy the car. He was professional but not to the point He was straight up with me on the phone, and stuck to every thing he said when I came in to buy the car. He was professional but not to the point of being uptight, ie easy to joke with, someone I would have a beer with but I dont drink. He was super flexible, and most importantly he WAS NOT PUSHY!!!!! He let me take my time and make the decisions I wanted/needed. He actually helped talk me thru different scenarios. Instead of financing I paid cash, he helped me come to that decision even though it may have cost them/Heritage $$ (Sorry if that gets him in trouble). I'm quick as sh-t to leave a bad review, barely leave a good one, this one took me months. But just the fact that I'm doing it means it was good service. More

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Kindness family-friendly nice wait time not long love the subaru that I purchased over all a 10 subaru that I purchased over all a 10 More

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A big thank you to May Farris, our sales associate, Ashley Richards from finance, and Steve Knolle, GM, from the Heritage Subaru Catonsville in helping us buy our fourth Subaru. Great professionalism, Ashley Richards from finance, and Steve Knolle, GM, from the Heritage Subaru Catonsville in helping us buy our fourth Subaru. Great professionalism, and genuine assistance! More

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This dealership gave me the best car buying experience I’ve had in years. They provided excellent service, especially their salesman Frederick James. I will never go anywhere else to buy a car! I’ve had in years. They provided excellent service, especially their salesman Frederick James. I will never go anywhere else to buy a car! More

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Minseok did a great job getting me in my new Crosstrek. He responded quickly, did his research, and was knowledgable and patient throughout the whole process. He responded quickly, did his research, and was knowledgable and patient throughout the whole process. More

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