Ashley Richards

Heritage subaru sales dept is horrendous. We purchased a very expensive seat protection package when leasing our cars. It was never actually applied to our cars. When inquiring about this my We purchased a very expensive seat protection package when leasing our cars. It was never actually applied to our cars. When inquiring about this my emails and calls were ignored. I have submitted a complaint to the Consumer Protection division of the Attorney General’s dept. I would never go there in the future. We were long time customers and were treated horribly by the general manager, store manager and finance director. More

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Out of state purchase went very well, would do it again hands down! Very knowledgeable staff, everyone I dealt with was very communicative and professional. hands down! Very knowledgeable staff, everyone I dealt with was very communicative and professional. More

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Chris is an absolute legend! Super helpful, awesome to talk to while waiting on things to process, and super happy to help. Every interaction with him felt like I was hanging out Super helpful, awesome to talk to while waiting on things to process, and super happy to help. Every interaction with him felt like I was hanging out with a friend. I would get many beers with this guy. He's honest, upfront, and cares about the customer experience. He's also very professional, I would be glad to work with him again. Thank you to everyone at Heritage Subaru Catonsville! More

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The service I received when purchasing my first car was awesome, Taylor was so helpful with every step that I needed to complete!!! awesome, Taylor was so helpful with every step that I needed to complete!!! More

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Chris was wonderful to work with. He had all the answers I needed and got me in and out in what I thought was record time. And I would recommend Heritage Subaru to all. He had all the answers I needed and got me in and out in what I thought was record time. And I would recommend Heritage Subaru to all. More

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5+ STAR REVIEW for my sales person, Chris Julien. My 1 star review is explained after my 5+ star review. My experience with Chris was top notch service. I went in looking for a used vehicle and en My 1 star review is explained after my 5+ star review. My experience with Chris was top notch service. I went in looking for a used vehicle and ended up buying a new one. Chris was a joy to work with as he listened to me a Customer, asked questions the right way, wanted to understand me as customer and what my needs were. Chris took the time to show me features and functions of the vehicle before I left the lot. Chris really made the actual testing driving and buying experience one of the best I have had. In additon to Chris, Andy was also very helpful and Blythe took the time needed when I picked up my tags. Both Andy and Blythe should also get a 5 star. This part of the review does not reflect my excellent experience with the Sales Person. Be weary of the the trade in process if you owe on the vehicle. Three weeks later I still have the loan in my name and still fighting the process to get this resolve. I have spent too many hours dealing with poor customer service. I have been on the phone every day, emailing and was made promises multiple times that this would be resolved. At this point, my kindness and patience seem to allow them to believe I was okay with the delay. So then I had to get stern and demanding which still has left me with no finalized action as of 09/26 in the AM as unresolved. I did receive a call that someone was now going to drive a check to my bank but I have yet to receive a follow up that has actually happened. I called the bank to verify and they haven't received the payment as of yet. I have sent emails every day to certain individuals who no longer respond. I have asked for the names of supervisors with still no response. Basically it's my problem that a loan is sitting in my name where I had to make additional payments on the vechile that has been in their possession since 09/05/2025. At this point my new vechile payment is also due. In hindsight I had a deal from CARMAX to sell my trade in vehicle and should have just done that. I was told Hertiage Mileone would make it easy for me and match what CARMAX was giving me for my trade in. It has made this a continuing nightmare. This the reason why I chose a one star (which should be zero) and said that I would not recommend this dealership for that part of the process. More

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Recommend Heritage Subaru, Catonsville, MD. In August 2025, we purchased 2025 Outback Limited, White. 8 days later, we purchased 2025 Outback Touring XT, Gray. These were our first and second S In August 2025, we purchased 2025 Outback Limited, White. 8 days later, we purchased 2025 Outback Touring XT, Gray. These were our first and second Subaru Outbacks. Great SUVs: styling, economy, power, handling, reliability. May Farris, sales, and Paris Tato, store manager, made this my BEST DAYS. I enjoyed the test rides, their car knowledge across multiple makes/models, and both purchases - no pressure, great inventory, great prices. Thank you very much. More

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Recommend Heritage Subaru, Catonsville, MD. In August 2025, we purchased 2025 Outback Limited, White. 8 days later, we purchased 2025 Outback Touring XT, Gray. These were our first and second S In August 2025, we purchased 2025 Outback Limited, White. 8 days later, we purchased 2025 Outback Touring XT, Gray. These were our first and second Subaru Outbacks. Great SUVs: styling, economy, power, handling, reliability. May Farris, sales, and Paris Tato, store manager, made this my BEST DAYS. I enjoyed the test rides, their car knowledge across multiple makes/models, and both purchases - no pressure, great inventory, great prices. Thank you very much. More

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Great customer service. Went out of the water to make it was the right vehicle for us. Would buy there again Went out of the water to make it was the right vehicle for us. Would buy there again More

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This is the third vehicle we’ve purchased from Heritage, always a good experience from the sales team. always a good experience from the sales team. More

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