Jonathan Bookstein

Mr. Paris Tato was extremely friendly. He answered all my concerns about the vehicle respectively and his understanding my concerns concerns about the vehicle respectively and his understanding my concerns More

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Our sales rep Andrew A. was super efficient and just an all around great guy - easy to talk to, knowledgeable and friendly. There was also Brandon who helped us out with an was super efficient and just an all around great guy - easy to talk to, knowledgeable and friendly. There was also Brandon who helped us out with an issue, also amazingly friendly and knowledgeable. OH - and there was also Kevin their master technician who figured out an issue that stumped everyone else👍🏽 Adrianna was super cool to talk to about local eatery suggestions. Our finance guy Jonathon was quick to get us processed, very personable and patient with explaining all the legal stuffs. Our experience was the most fun and painless car buying experience and we’ve had many. No bait and switch or any nonsense. Fully recommend this location. More

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Working with Jessica Granados was an excellent experience from start to finish. She made the car-buying process smooth, helped us secure a great deal, and truly advocated for my wife and me the entire time. from start to finish. She made the car-buying process smooth, helped us secure a great deal, and truly advocated for my wife and me the entire time. Even when things took a bit longer than expected, she kept us comfortable and informed throughout. We ended up with my wife’s first-choice car and great financing terms. I highly recommend Jessica to anyone looking for a stress-free and positive buying experience! More

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Everyone I dealt with at Heritage Subaru Catonsville was fantastic. I would rate this dealership as the very best I have ever encountered. fantastic. I would rate this dealership as the very best I have ever encountered. More

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We had an easy and efficient time browsing and buying a used Solterra with the Heritage Subaru team. I would highly recommend working with them if you are in the market for a Subaru. used Solterra with the Heritage Subaru team. I would highly recommend working with them if you are in the market for a Subaru. More

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Jenny was extremely helpful and informative throughout the whole process. She helped us find the right vehicle and offered an excellent price. Highly recommend! the whole process. She helped us find the right vehicle and offered an excellent price. Highly recommend! More

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In January 2025, we purchased a 2022 Chevy Bolt EUV through Heritage Subaru Catonsville (within the MileOne family). We anticipated being able to apply for a Previously Owned Clean Vehicle Credit when through Heritage Subaru Catonsville (within the MileOne family). We anticipated being able to apply for a Previously Owned Clean Vehicle Credit when filing taxes in 2026 due to the wording in the vehicle ad. This would have resulted in a $4000 refund as calculated by TurboTax. However, Heritage Subaru Catonsville did not provide us with the mandated IRS Form 8936. We admit to being under-informed when we purchased the vehicle and should have been more clear on the process prior to the purchase. However, the IRS website clearly puts a large onus on the Seller to carry out the requirements and we assumed that the dealership would walk us through the process. We also summed following the purchase that we had the information required for tax purposes. Again, we take responsibility for not looking into this in more detail. We also did not receive any credits off the original purchase. When we called the dealership to inquire about the necessary form for taxes and why this was not provided, we were met with the response that "they don't do that". This is not what was stated in the vehicle ad or suggested by a post on the parent company's own website. This was our third car purchase with MileOne and is definitively our last. We will not be duped again and we hope that others will not be either.   More

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I had an excellent experience at Heritage Subaru Catonsville. Their communication was always clear and everyone was so helpful, especially my salesman, Junaid. Catonsville. Their communication was always clear and everyone was so helpful, especially my salesman, Junaid. More

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5+ STAR REVIEW for my sales person, Chris Julien. My 1 star review is explained after my 5+ star review. My experience with Chris was top notch service. I went in looking for a used vehicle and en My 1 star review is explained after my 5+ star review. My experience with Chris was top notch service. I went in looking for a used vehicle and ended up buying a new one. Chris was a joy to work with as he listened to me a Customer, asked questions the right way, wanted to understand me as customer and what my needs were. Chris took the time to show me features and functions of the vehicle before I left the lot. Chris really made the actual testing driving and buying experience one of the best I have had. In additon to Chris, Andy was also very helpful and Blythe took the time needed when I picked up my tags. Both Andy and Blythe should also get a 5 star. This part of the review does not reflect my excellent experience with the Sales Person. Be weary of the the trade in process if you owe on the vehicle. Three weeks later I still have the loan in my name and still fighting the process to get this resolve. I have spent too many hours dealing with poor customer service. I have been on the phone every day, emailing and was made promises multiple times that this would be resolved. At this point, my kindness and patience seem to allow them to believe I was okay with the delay. So then I had to get stern and demanding which still has left me with no finalized action as of 09/26 in the AM as unresolved. I did receive a call that someone was now going to drive a check to my bank but I have yet to receive a follow up that has actually happened. I called the bank to verify and they haven't received the payment as of yet. I have sent emails every day to certain individuals who no longer respond. I have asked for the names of supervisors with still no response. Basically it's my problem that a loan is sitting in my name where I had to make additional payments on the vechile that has been in their possession since 09/05/2025. At this point my new vechile payment is also due. In hindsight I had a deal from CARMAX to sell my trade in vehicle and should have just done that. I was told Hertiage Mileone would make it easy for me and match what CARMAX was giving me for my trade in. It has made this a continuing nightmare. This the reason why I chose a one star (which should be zero) and said that I would not recommend this dealership for that part of the process. More

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Excellent customer service, Cary and Paris were kind and helpful and made the car purchase as painless as possible. helpful and made the car purchase as painless as possible. More

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