Ashley Richards | Page 8

Bought the first vehicle we saw! I did a lot of research on various makes and models. Looking for good value, safety, low maintenance, long lasting and good looking overall design. I did a lot of research on various makes and models. Looking for good value, safety, low maintenance, long lasting and good looking overall design. Subaru was meeting the criteria. The reviews are focused on the product with the little mention of the go between to get you into a new vehicle. . .website, staff and responsiveness. I must say that Heritage Subaru gets high marks for quality product and staff. William Hoyt, our sales person, is excellent to deal with. The final process was a little slow due to covid19 social distancing, and he arranged a loaner so we could go home and take care of our dog while we were waiting. Customer compassion goes a long way. We are satisfied with the Forester and all of the attention and follow-up since purchasing. Keep up the good work! More

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Great experience from start to finish. I was in talk with multiple agents but due to covid situation, William Hoyt came to the rescue. The dealer was very friendly from the beginning and accommodate all our multiple agents but due to covid situation, William Hoyt came to the rescue. The dealer was very friendly from the beginning and accommodate all our needs. During this crazy time, they even deliver the vehicle to my home even it was far from there. William was very friendly and to the point and kept me in the loop throughout the process. I would 100% recommend the dealership and William Hoyt for great price and service. Thank you so much Ankit and Dolly More

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My very first interaction was via email with Ashley who responded quickly to all my questions and helped me narrow down my search. William was very professional and friendly throughout entire purchasing p responded quickly to all my questions and helped me narrow down my search. William was very professional and friendly throughout entire purchasing process. He assisted my wife and I in finding the perfect car to drive away with. More

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Great Car Buying Experience The entire car buying experience was easy and not stressful with all my questions answered. Mr Hoyt was responsive to my email questions and very prof The entire car buying experience was easy and not stressful with all my questions answered. Mr Hoyt was responsive to my email questions and very professional. The entire buying experience was great. Will return to buy my next Subaru. More

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Ashley is awesome!! I've purchased two cars from her dealership due to her top notch service and knowledgeable expertise as pertains to making the right investment in a new vehicle purchase. I have refe dealership due to her top notch service and knowledgeable expertise as pertains to making the right investment in a new vehicle purchase. I have referred countless car shoppers to her and the fact remains that she did not disappoint with her stellar customer service. I highly recommend Ashley and her team at Subaru of Catonsville for all your new and used car needs. More

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I was so undecided if I should purchase a car or not. I took a look online and found my dream car. The internet manager Ashley contacted me immediately. She sold me with her sweet personality and excellent took a look online and found my dream car. The internet manager Ashley contacted me immediately. She sold me with her sweet personality and excellent customer service. This was such a smooth transaction. I am just so happy with my new car. A big thanks to Ashley and Cary for helping me purchase my Honda. I would definitely recommend purchasing your car here. More

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