Ashley Rose | Page 2

A+ service during my most recent trip. Quick, efficient and no surprises. Thank you very much Quick, efficient and no surprises. Thank you very much More

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40 years of buying and having cars serviced by the boys…and it has always been A+ boys…and it has always been A+ More

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This group did a great job the other day. I got there early and snagged one of the earliest appointments. They cleared up my pending, recall on my jeep and took care of me pretty quick. They I got there early and snagged one of the earliest appointments. They cleared up my pending, recall on my jeep and took care of me pretty quick. They had coffee waiting for me and it was 7 AM. More

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They always assist to get my vehicle completed in a timely manner. I appreciate it. timely manner. I appreciate it. More

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They were able to diagnose the issue with our transmission when another dealership failed to do so, and they got the repair done quickly. transmission when another dealership failed to do so, and they got the repair done quickly. More

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It’s like they were ready and waiting for me in my Wrangler recall. In and done very quickly. Wrangler recall. In and done very quickly. More

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The service personnel are fine except that it is ultimately difficult to get a hold of them. I can’t really talk about the issues with the car repairs with AI nor discuss recommendations or ask addi ultimately difficult to get a hold of them. I can’t really talk about the issues with the car repairs with AI nor discuss recommendations or ask additional questions about it nor the bill, so that is extremely obstructing, terribly annoying, bad customer service and would like to give them a one star because of that but the work that the service and techs do is better than one star. Texting the quotes is fine but that should not be the end of it. A human interaction is needed. A return call would be good too. More

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My 21D recall check was performed quickly, yet thoroughly, and the service tech patiently answered all my questions. thoroughly, and the service tech patiently answered all my questions. More

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Faricy from the very beginning has been an example of what a vehicle dealership should be. I base this on the fact I've been driving & buying vehicles for 49 years now. They have been there when my vehic what a vehicle dealership should be. I base this on the fact I've been driving & buying vehicles for 49 years now. They have been there when my vehicles need servicing. A quick check up a few days later after I've gotten my vehicle back. Ashley was very friendly & helpful during my last oil change. Not just to myself but to the other customers that were there for one thing or another. The store is always clean and welcoming. Water and a few snacks are available while waiting for services to be completed. More

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Mr Smith of service was superb. He made me feel most welcome as soon as I pulled my vehicle into the garage. Every effort of good customer service was initiated by him. Ashley at th He made me feel most welcome as soon as I pulled my vehicle into the garage. Every effort of good customer service was initiated by him. Ashley at the service desk was polite but very cold initially. No smile. I had to work for her to warm up to me. A client should not work for that at all. It is just common courtesy. She finally became more accommodating and professional. But no warmth at all. She did what she needed to do though so at the end of the day, that was all that mattered to me. But if you want more business, front desk staff should have gold training for good, welcoming always available warm customer service. But Faricy facilities were good as usual. Cleanliness and presentation wise. Thank you. More

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