Ashok Vaswani | Page 2

These guys do it right, Great experience getting my sister a new car. EVERYTHING was transparent from start to finish with no surprises.Highly recommended coming here for all you vehicle needs. sister a new car. EVERYTHING was transparent from start to finish with no surprises.Highly recommended coming here for all you vehicle needs. More

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came in for regular maintenance may 8,2023. ..Ashok is always attentive &a gentleman! While car was being worked on he showed me a fender part of plastic that was rubbing against back tire. Asho ..Ashok is always attentive &a gentleman! While car was being worked on he showed me a fender part of plastic that was rubbing against back tire. Ashok was kind enough to put duck tape over the plastic to fix the problem. Was also kind enough to give me a bottle of water from his break room so i could take some meds...So he s thoughful & has a great work ethic, and that is notable & appreciated ! More

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i recently had an appointment for the installation of a tonneau cover and an inspection sticker on my recently purchased tacoma. The installation should have taken no longer than 1 hr max and the inspectio tonneau cover and an inspection sticker on my recently purchased tacoma. The installation should have taken no longer than 1 hr max and the inspection maybe 20 minutes. I was there for 3 1/2 hrs. When they completed the vehicle I was not given any instruction on the operation or care of the product. Also they did not offer to schedule future service appointments. They also failed to provide a copy of the sticker inspection report. I found the entire visit very unprofessional and will take my service to another Toyota dealer. More

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Very good service maintenance. I suggested Kevin as salesperson. He was nice and lovely to help. And Ashok was a great person. I can have a brand new tire services change for blown I suggested Kevin as salesperson. He was nice and lovely to help. And Ashok was a great person. I can have a brand new tire services change for blown my tire. More

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Ashook is always a very nice advisor. He had helped me with my service on many occasions He had helped me with my service on many occasions More

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Will never go there again Totally unhappy and disappointed with the recent service. I took my car to fix a check engine light issue related to small EVP leak. They could not di Totally unhappy and disappointed with the recent service. I took my car to fix a check engine light issue related to small EVP leak. They could not diagnose the problem at first and kept replacing parts one by one every day, eventually replacing fuel neck and charcoal canister and the leak detection pump. My issue is with the quality of the repair. I went under the car when I brought the car home and noticed that fuel neck and the went line have install back using zip ties without using bolts. The hardware that use to clip the air vent filter was missing and it was zip tied to another part and also touching the exhaust line. They have also not installed back the left muffler heat shield. The sales person denied zip tying and loosing parts when I complained. They agreed to put parts back together correctly when I send them the photos of he install without accepting any wrong doing. His excuse was that he forgot to tell me that the parts were zip tied when I paid them and took the car back. They also denied misplacing muffler heat shield but when I insisted that it was there and I need it back, They gave me a new part and wanted $120 to install as one they lost was just lying above the muffler. So they knew that they misplaced it even though didn’t accept it. This behavior shows that this is the typical way they repair (without following Toyota specs) and just hack things together thinking the customer would not notice. It took 4 days for them to install the parts back correctly and I took back the car thinking now all is fine. But then I found the back seat bottom cushion was not installed back properly and the left side seat fastening clip had been broken. The seat cushion has lifting up from both side corners and sliding forward from driver side(left). I just call the sales person(Ashok) and told I want it installed correctly. He said that they did not remove it. Then said he will check with the technician and the service supervisor when I said I know you people removed it and how my car was before the repair. Not just that, there is a big paint scratch near the left rear seat where the fastener was broken and also black hand prints under the lip of the seat cushion. I think technician pry the seat using a pry bar from the sides scratching paint, breaking the left clip and also bending the sides of the sear cushion. These people destroyed every part they touched doing the repair. I took my car to Toyota Braintree thinking they would fix according to Toyota spec. But I was wrong. They are even worse than any other non-Toyota repair shop. I only paid the premium price taking the car Toyota Braintree for repair. I am going to give Toyota Braintree one more chance to correct these issues and I will escalate this to Toyota regional and corporate if Toyota Braintree fail to address them. More

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Very smooth. No waiting, which is the way it should be. I was in and out with no issues at all. I will be back for my next service. I was in and out with no issues at all. I will be back for my next service. More

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Paula Cashman and Billy Hutchins are what make up your amazing service department at Toyota or braintree! Always great response times and they make your car needs feel like it’s there car great job thank amazing service department at Toyota or braintree! Always great response times and they make your car needs feel like it’s there car great job thank you More

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Outstanding service. From time at setting appointment to completed work. I was met at the service drive promptly and escorted to Ashoka who assessed my needs. Thanks to all. completed work. I was met at the service drive promptly and escorted to Ashoka who assessed my needs. Thanks to all. More

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Mr Vaswani was very professional and easy to work with. He set up a loaner car for me so I could get to work. A+ customer service. I can’t say enough how much he went out of his way for me understanding I He set up a loaner car for me so I could get to work. A+ customer service. I can’t say enough how much he went out of his way for me understanding I needed my car to get to work (I am a nurse) Such a great person to work with. Thx More

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