Aslan Gadzaev | Page 3

Great people great service, helpful and personable, left me feeling the car lot completely satisfied I highly recommend the Car Salesman Aslan for people looking to find quality vehicles tailored to thei me feeling the car lot completely satisfied I highly recommend the Car Salesman Aslan for people looking to find quality vehicles tailored to their needs, and Shawn the manager in charge of finance was also very personable and helpful in getting me a reasonable quote and plates on my vehicle the same day of the sale More

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This was the absolute worst experience I have ever had at any dealership, and I’ve bought several vehicles from several dealerships. Instead of slinging mud I’ll just state the facts (condensed) and let you any dealership, and I’ve bought several vehicles from several dealerships. Instead of slinging mud I’ll just state the facts (condensed) and let you decide where you’d prefer to shop for a vehicle. Day 1: We were buying from out-of-state and wanted to make a small vacation out of it. We had wired the deposit (a substantial amount) to their bank account early in the morning and had confirmation from the salesman that the money had cleared into the account. Day 3: Two full days after the wire transfer, the salesman called me and explained that the car had been sold just 30 minutes before the wire came in. My thoughts were: 1) It takes a couple of hours for a money wire to come through… why weren’t the keys held and the car taken off the lineup? 2) also, why am I only finding out two full days later and not the day of?” (Long story short) Day 28: I called the office and asked to speak with the manager. Instead, they transferred me to the sales team. The “manager” had “full knowledge” of my situation and offered no apology. The reason I was given was that: “it can’t go out as a check… if it’s wire transferred in, it has to be wire transferred out… I don’t know why it’s taken so long, that’s taken care of by the people upstairs.” I asked to speak to someone upstairs and was told I couldn’t because: “everything has to go through the sales team”. So, I literally was being refused the ability to talk to the person who knew the answer. Day 32: Still no wire transfer and no phone call explaining why… I called the front desk. “Do you have a general manager I can talk to?” “Yes sir. Please hold…” “This is (…). I know all about your situation. I can sit here and listen to you for 20 minutes, but there’s nothing I can do for you until Monday.” (This made me feel like he just wanted me to hang up and trust me to leave everything in his capable hands… no way!) “What has taken so long?” “…Uh, I could lie to you… Look, they take care of these things upstairs and they’re not in the office today. So, my hands are tied until Monday…” (again with the “people upstairs” bit!) “So, I can call you Monday?” “Yes sir.” “Thank you” Day 34: Still no wire transfer and no phone call explaining why… I called the front desk at midday (plenty of time to figure things out) and asked for the general manager who was expecting my call. I was told that I was being transferred to him… I was actually transferred to the sales team again! I guess I wasn’t worth the general manager’s time now. Without having disclosed who I was, the conversation immediately started out with my name. “Yeah (…), look, we’re just gonna’ mail you a check.” “A check? After all this time, you’re going to just mail me a check?” “Yes, sir. We’ve been waiting for you to call so that we can confirm your mailing address.” “You’ve had it and confirmed it a month ago.” “Is it (…)”? “Yes”. “Okay. Just look for it in the mail”. “Okay, but just realize that I was told that this very form of reimbursement (refund by check) was not an option; that it was not possible for you to do it; and now after 34 days you’re telling me that it’s okay?” “Yep. Just look for it in the mail. It’s going out regular post, not overnighted or anything.” “And are you going to reimburse me for the wire transfer fee?” “No, that won’t be happening. That’s part of doing business. Thank you.” He ended the call. Day 36: Check arrived (PRE-DATED BY 10 DAYS! As if I wouldn’t notice!) Glad to be done with them! Let me just take a moment and remind everyone that I was completely cordial and professional in my communications with them; not to mention EXTREMELY PATIENT! Never once did I raise my voice; never once did I get a valid explanation for the delay; and never ONCE did I get an apology form a sales or general manager… Well, I hope I’ve given you enough information to make an informed decision. Shop wisely, my friends. Have a blessed day 😊 More

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Fast, does everything possible to accommodate, highly recommended. Excellent customer service, works great with pricing and helping out families. recommended. Excellent customer service, works great with pricing and helping out families. More

by A.dreyzin Verified Customer Verified Customer

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Excellent work, felt very comfortable doing business with Dana. I recommend them to anyone who is interested in buying a vehicle. Dana. I recommend them to anyone who is interested in buying a vehicle. More

by NICOLECAMM Verified Customer Verified Customer

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Very professional, good experience, nice explanation, helped me to make decision on what car to buy helped me to make decision on what car to buy More

by viacheslav Verified Customer Verified Customer

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Everyone was super friendly, not pushy and made car shopping feel a lot less stressful shopping feel a lot less stressful More

by giannaadinolfii Verified Customer Verified Customer

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Hhhhhh hhhhhhh hhhhhh. Hhhhhh. Hhhhh. Hhhhhhh. Hhh. Hhh. Hhh. Hhh. They always do a great job. Hhhhhh. Hhhhh. Hhhhhhh. Hhh. Hhh. Hhh. Hhh. They always do a great job. More

by johndelfino3234 Verified Customer Verified Customer

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Very pleased with my negotiations with you, excellent work, and thank you for helping me buy a vehicle. work, and thank you for helping me buy a vehicle. More

by Mark almonte Verified Customer Verified Customer

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The salesman Aslan was young, energetic and knowledgeable without being pushy at all, the dealership experience was awesome they got me out the door in like two and a half hours which has to be some kind of without being pushy at all, the dealership experience was awesome they got me out the door in like two and a half hours which has to be some kind of record for buying a car. Would highly recommend Dana to friends and family. More

by forttottengary Verified Customer Verified Customer

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As of today I’ve nothing but good positive dealings with Aslan . This man usr receive some sort of a reward for his on going dedication to my needs. Aslan . This man usr receive some sort of a reward for his on going dedication to my needs. More

by ZACKUNO19 Verified Customer Verified Customer

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