Ching Poon

**Extremely Disappointing and Unacceptable Customer Service After a Serious Vehicle Safety Incident** I purchased a 2024 Lincoln Navigator L from Dana Ford Lincoln in January 2025, at a cost of appr Service After a Serious Vehicle Safety Incident** I purchased a 2024 Lincoln Navigator L from Dana Ford Lincoln in January 2025, at a cost of approximately $110,000. For a luxury SUV at this price, I expected not only quality, reliability, and safety, but also professional, responsible, and trustworthy after-sales service. Unfortunately, my experience with this dealership following a serious vehicle safety incident has been extremely disappointing and unacceptable. On August 31, 2026, while my vehicle was parked with the engine running, the dashboard clearly displayed Park (P). Despite this, the vehicle unexpectedly moved backward and then forward, resulting in a collision involving multiple vehicles. During the incident, I attempted to apply the brakes, but they did not respond effectively. This was a frightening and extremely serious incident that raised significant concerns about the safety of my vehicle. **On September 1, 2026, just one day after the accident, I personally drove the vehicle to Dana Ford Lincoln seeking immediate assistance and a professional technical investigation.** Instead of providing a clear inspection plan or meaningful assistance, the dealership told me that the inspection could take a week, a month, or possibly even longer. They could not provide a definite timeline for when the vehicle would be inspected or when I might receive any answers. I left the dealership without a confirmed inspection schedule, a clear plan, or a satisfactory solution. Following that visit, I contacted Dana Ford Lincoln multiple times through formal emails, requesting that they arrange a comprehensive professional technical inspection of the vehicle and investigate the cause of the accident, particularly the unexpected vehicle movement and the apparent failure of the brakes to respond effectively. **Despite my repeated emails and requests for assistance, I received absolutely no response from the dealership. Not a single reply.** Because I could not obtain meaningful assistance or any response from Dana Ford Lincoln, I had no choice but to pursue other formal channels to report the incident and seek an investigation. On September 8, 2026, I submitted a vehicle safety complaint to the National Highway Traffic Safety Administration (NHTSA). I also reported the incident directly to Lincoln Motor Company and opened a formal case with the manufacturer. These steps were necessary because I wanted the serious safety concerns involving my vehicle to be properly investigated. However, these reports have not provided a satisfactory explanation or resolution to the incident. What I find especially unacceptable is that this is a luxury SUV costing approximately $110,000. How can a dealership sell such an expensive vehicle and then fail to respond when its customer reports a serious safety incident? I was not asking for special treatment. I was simply asking for a professional inspection, an investigation into what happened, and a reasonable response to my concerns. **No meaningful follow-up. No clear explanation. No response to my repeated emails. No satisfactory resolution.** A dealership's responsibility to its customers should not end when the vehicle is sold. True customer service is demonstrated when a customer encounters a serious problem and needs help. As a customer who placed my trust in Dana Ford Lincoln and purchased an expensive luxury vehicle from them, I feel completely ignored and abandoned. The lack of communication, the absence of a clear inspection plan, and the failure to respond to my repeated requests have severely damaged my confidence in this dealership. **Based on my personal experience, I give Dana Ford Lincoln ONE STAR.** I am extremely dissatisfied with their after-sales customer service. Their handling of my requests for assistance following this serious safety incident has been unacceptable. **I cannot recommend Dana Ford Lincoln to o More

by wuzj1971 Verified Customer Verified Customer

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Joe Bogigian was very knowledgeable and assisted my family and I in leasing the cars that we wanted. His staff including Andy,Ching and Robert were friendly and made it an easy transition. Great wor family and I in leasing the cars that we wanted. His staff including Andy,Ching and Robert were friendly and made it an easy transition. Great work guys !!! More

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Joe Bogigian is so knowledgeable and he provides the best service. He made purchasing my new vehicle an easy transition. I am very a very happy and satisfied customer and will be returning In the future. service. He made purchasing my new vehicle an easy transition. I am very a very happy and satisfied customer and will be returning In the future. More

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If the entire staff is on par with Ching Pooh, than this is absolutely your go-to dealership for a Lincoln. The outstanding service proved he cares about the customer, not just the business transaction. is absolutely your go-to dealership for a Lincoln. The outstanding service proved he cares about the customer, not just the business transaction. More

by gueorguiev.r Verified Customer Verified Customer

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This dealership is very committed to the customer the sales team and service take care of all your needs sales team and service take care of all your needs More

by slb1016 Verified Customer Verified Customer

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Great staff, great service, up front business practices. A pleasure to deal with! Will recommend them to friends and family. A pleasure to deal with! Will recommend them to friends and family. More

by archtrain Verified Customer Verified Customer

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Many welcoming staff right from the start of my arrival and continually throughout my experience there. My personal sales associate was respectful and professional. He was very knowledgeable in the Aviator and continually throughout my experience there. My personal sales associate was respectful and professional. He was very knowledgeable in the Aviator model I purchased. More

by masuccipat Verified Customer Verified Customer

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It was a pleasure getting a vehicle the staff was amazing and really made sure we left happy and really made sure we left happy More

by COBINSCAREER Verified Customer Verified Customer

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Excellent service, speedy transaction, great value, professional staff who care about their customers, awesome vehicle and a fantastic overall experience!!! professional staff who care about their customers, awesome vehicle and a fantastic overall experience!!! More

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Sergio and Ching knocked it out of the park. My wife and I are very happy with our purchase thanks guys pleasure doing business. My wife and I are very happy with our purchase thanks guys pleasure doing business. More

by Mrjpkfixit Verified Customer Verified Customer

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