Asten Lawson | Page 7

Poor Service and staff does not seem to care I purchased my Honda CRV one year ago in Ohio. I moved to South Carolina. This is the first time using this dealership. The shifter broke on my Ho I purchased my Honda CRV one year ago in Ohio. I moved to South Carolina. This is the first time using this dealership. The shifter broke on my Honda. I brought the car in. The part is not a stock part and has to be ordered. I returned one week later. They took my car and 45 MINUTES later the service manager comes and tells me the wrong part was ordered and I would have to come back again. I was told not to make an appointment. Just bring the car in and due to my inconvenience they would take me right away without an appointment. I waited another week. I called and the new part was in. I had to go out of town so I asked a friend to bring in my car. When he arrived, they asked him if he had an appointment. He explained the situation to them. They said he could wait but it would be atleast 45 minutes but probably longer since there was a person ahead of him who had been waiting two hours. They said the best thing to do would be to return with an appointment because they still might not be able to repair the car even though it was supposed to be a simple fix. My friend contacted me. I reached out to the service department. The service representative said that was the way it would be so I asked to speak with her manager who knew of my situation. It went straight to voice mail. I called back and spoke with Danny in sales and asked for the general manager. He said he would connect me with Mr. Lawson. I explained I did want to be put into voice mail. He said he could see Mr. Lawson in his office and it would not go to voicemail. He connected me and it went straight to voice mail. I left a message and as of one hour later I still had not received a call back. Of course no one seems to care. My friend could not wait any longer. He had to make an appointment. This will be our fourth trip back to this dealership to get something fixed that should take only a few minutes. My advice if you deal with anyone in this place is get their names so this does not happen to you. More

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Great car buying experience....Great Staff! We could not have asked for a better car buying experience. Last month our 2006 Honda Accord was totaled during a storm and a tree came down on it. We could not have asked for a better car buying experience. Last month our 2006 Honda Accord was totaled during a storm and a tree came down on it. We had 30 days on a rental so we had to make some fast moves. We were so dreading this experience because of reputations of dealerships (it’s been 12 years for us so we didn’t know what to expect). However, we had to move forward. Because of our long term relationship with the service department at Honda of Columbia, located in Lexington, SC, we felt comfortable giving their sales team a shot. What we experienced was exceptional from the time we stepped onto their car lot until the night we drove away in our brand new 2018 Honda Accord. Our salesperson, Adam Bliss, was with us every step of the way. He listened to us. He made himself available as if we were his most important customer. He didn’t rush our decision. He was very patient! That says a lot coming from a person that can be very difficult. I know we test drove several cars 3-4 times over several days before we made a decision. But with Adam’s help and experience, we were able to make decisions with minimal hesitation. Honda of Columbia made our process quick and painless. We give thanks to an exceptional sales staff…..Adam Bliss, Asten Lawson, Sales Manager and Seth Nortey, Business Manager. Our service guy Preston even answered questions for us! What a great team to work with. We would do it all over again! I wish we could rate them higher! More

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Excellent and Professional Team This is a great dealership with great people. Thank you Adam Bliss and Asten Lawson for an awesome customer experience!! Keep up the great work. This is a great dealership with great people. Thank you Adam Bliss and Asten Lawson for an awesome customer experience!! Keep up the great work. More

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Positive and Pleasant Experience! This is the seventh Honda for my family. The first was from another area Dealer. The car was great but not the experience! The last 6 have all been This is the seventh Honda for my family. The first was from another area Dealer. The car was great but not the experience! The last 6 have all been from Honda of Columbia. Cars and experiences have been excellent! More

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Awesome experience DWarren was great and made the sale without trying. Overall, it was a great experience. Sales management could have been a little better but overall, DWarren was great and made the sale without trying. Overall, it was a great experience. Sales management could have been a little better but overall, I got most of what I needed. More

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No pressure I have been avoiding car dealerships for the last 15 years—going to Car Max instead. Well Car Max is not what it used to be, so with trepidation I we I have been avoiding car dealerships for the last 15 years—going to Car Max instead. Well Car Max is not what it used to be, so with trepidation I went to the Honda Dealer. I got what I needed (NEW instead of used) at a reasonable price, with a great interest rate! Everyone was low-key and treated us well. Many thanks Adrian, Adam, and Seth!!! You made my day and I love the car! I have also had my cars serviced here and I have been very pleased! Which is why I chose this dealership when looking a new Honda. More

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New car purchase ... not planned...was still checking various dealers. They called back promptly, gave me a great price, were very accommodating, had the car I wanted ... not planned...was still checking various dealers. They called back promptly, gave me a great price, were very accommodating, had the car I wanted...made me a good deal on my trade in, competitive in financing and extended warranty pricing. It was the ideal experience and I would highly recommend! More

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Best service Brandon helped me out, great guy. Then the rest of the team made sure everything was easy and taken care of. Would definitely recommend going here ove Brandon helped me out, great guy. Then the rest of the team made sure everything was easy and taken care of. Would definitely recommend going here over other Honda dealerships More

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Dealership is great. This manager is not! Made a deal and sales manager took back the sales price HE offered. Then left salesperson at dealership alone without a key to lock up. Made a deal and sales manager took back the sales price HE offered. Then left salesperson at dealership alone without a key to lock up. More

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Pleasant Salesman Best experience in purchasing a vehicle! D'Warren's personality and attitude is what convinced me to purchase my Accord. D'Warren was courteous, profe Best experience in purchasing a vehicle! D'Warren's personality and attitude is what convinced me to purchase my Accord. D'Warren was courteous, professional, and knowledgeable. Honda of Columbia Rocks! More

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