Athanasios Almouti | Page 3

I was there for the time they mentioned. Checked my brakes and windshield wipers, and washed my car Checked my brakes and windshield wipers, and washed my car More

by mrschmidt369 Verified Customer Verified Customer

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We have been using Russ Darrow for some time. However this experience has terrible. For one, when I googled the issue I found a you tube video showing the part needed, how to install etc. It took However this experience has terrible. For one, when I googled the issue I found a you tube video showing the part needed, how to install etc. It took your tech several days and at least one installation of the wrong part. Additionally, the cost was ridiculous. I have yet to see an itemized receipt that show the labor cost. I'll get to that. Again, exceptionally disappointed and I assure you I will post all about it. More

by BRETTOLLEFSON Verified Customer Verified Customer

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I test drove a 2024 Toyota Cross on Tuesday and purchased the vehicle on Wednesday. I left for work Thursday morning and the engine was making a weird sound, so I took it back to the dealership after work an the vehicle on Wednesday. I left for work Thursday morning and the engine was making a weird sound, so I took it back to the dealership after work and was told they would look at it on Friday. I received a call on Friday stating my motor mounds were bad and I was hearing the engine because it was not secure. I also requested a transmission flush on the vehicle. The following week I called on Tuesday looking for a status update and was informed they needed to take the vehicle to their Toyota dealer in West Bend for the transmission flush, and I could pick it up on Wednesday. No call on Wednesday. I called Thursday and was told they would pick it up from West Bend today. They called me later on Thursday and stated they didn't "have time" to get my vehicle. (laziness) They called on Friday stating it was back from West Bend, and I could come get the vehicle. Upon speaking with the service person, he stated that they did replace the mounds but there was no change in the sounds because all engines used by Toyota and Honda sound like that. I asked to test drive the vehicle and then drove it to Wilde Toyota up the street who stated it should not sound like that and if they replace the motor mounds and was still having issues it was a more in-depth problem. I went back to Kia and repeated what Toyota service stated and Kia said they would look into it. After taking the weekend to think I decided I no longer wanted the vehicle as I did not trust Kia anymore. I spoke with my dealer and stated I wanted my down payment back and no longer wanted the vehicle. I went back on Monday, and the manager said that because I used my original car as a trade it, they would not give me by trade in value money back unless I purchased a new vehicle with them. I ended up getting a new vehicle because I did not want to lose the money from my trade in. I will never recommend this dealer location or purchase from them again. More

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Great customer service! Workers were kept me informed throughout the entire process of what was wrong and my options for what was to be done. The exploratory video sent to m Workers were kept me informed throughout the entire process of what was wrong and my options for what was to be done. The exploratory video sent to me was also a nice touch. More

by MATTPLUM5 Verified Customer Verified Customer

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Dealership very pleasant and people very courteous and helpful. I thought price for the maintenance service rendered was quite high helpful. I thought price for the maintenance service rendered was quite high More

by MALONEYJW Verified Customer Verified Customer

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He was very helpful and friendly even in a stressful situation I was in he was able to guide me through all the steps that was going on situation I was in he was able to guide me through all the steps that was going on More

by sparkle19792002 Verified Customer Verified Customer

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Fast and efficient. They worked on my car and oil change quickly and efficiently to my satisfaction. They worked on my car and oil change quickly and efficiently to my satisfaction. More

by RICHFROEHLICH Verified Customer Verified Customer

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Quality service and clear communications, very happy thanks! Required services or recommendations clearly described, advance notice if delays due to parts availability, etc thanks! Required services or recommendations clearly described, advance notice if delays due to parts availability, etc More

by mikegharrington Verified Customer Verified Customer

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I was able to get an appointment with 30 minutes of my call to get a tire repaired on my Kia Sorento. I was in and out within the time I was quoted and on my way to work. Very appreciative of the staff an call to get a tire repaired on my Kia Sorento. I was in and out within the time I was quoted and on my way to work. Very appreciative of the staff and the level of customer service displayed. More

by claudione2217 Verified Customer Verified Customer

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Had an oil change donw a few months ago. Brought vehicle in for an issue. Found out that the vehicle had almost 6 quarts of oil Brought vehicle in for an issue. Found out that the vehicle had almost 6 quarts of oil More

by Jnielsen69 Verified Customer Verified Customer

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