Attia Mansour

contacted the dealership to determine the whereabouts of the $2000.00 they owe me. I was told it takes 3-6 weeks. the $2000.00 they owe me. I was told it takes 3-6 weeks. More

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We received a special invitation to trade in our vehicle. We weren’t looking to get a new vehicle, we thought we would see what the order was all about. Or customer service rep Jacob, was about what we wou We weren’t looking to get a new vehicle, we thought we would see what the order was all about. Or customer service rep Jacob, was about what we would expect for a customer service rep. He found us a car we liked and got the ball rolling. Then we went back to financing with Devonn Mansour. He was extremely charming and charismatic. Our deal was for the purchase price of 31,115 with a 10% interest rate, no money down. Devonn proceeded to tell us he was able to call in a favor and get us a 5.9% interest rate, a service/maintenance plan, and gap insurance using certificates and discounts. All with no increase in our payment. We felt very happy and felt like we had made a good decision. He chose his words carefully, and I admit the onus is on me for not demanding to see the agreed upon contract in paper, in my hands, as opposed to on his computer screen (purposely designed that way- to keep people from carefully looking at what they are “stacking” onto the contract). Devonn said he liked us and chose to use his favor and certificates on us and how special it was to receive. Furthermore, I was told that in order to receive the special service/maintenance I would have to sign over my Ford pass points to him. When all was said and done and I looked over my signed contract after he printed it for me, it showed that 5500.00 for service/maintenance was added to my loan, as was 950.00 for gap insurance. Making the actual purchase price over 39,000 after taxes and fees. Devonn chose his words carefully as to inspire confidence in his authenticity. He did not “throw in” a service/maintenance contract and gap insurance using one time only special discounts and certificates. He added them to the price of the car and lowered my interest rate as to not show an increase in the monthly payment. That’s great, however, if I knew that these services would be added to my loan, I never would have done it. Devonn did not ever disclose them verbally as being put onto my loan. I was under the impression these were things he used discounts and certificates to find. Bottom line, the salesperson was as expected. The finance guy Devonn swooped in to bring up our moods, tell us how great he was for throwing all these things in, and to my great shame and embarrassment, I let it happen. I know better, but shame on Gaudin Ford for supporting such underhanded practices disguised as genuine savings. Look it up, there was a class action lawsuit against a dealership in New York, for literally the same thing, almost to the exact detail. I will never go to Gaudin Ford again, and I would only recommend them to my worst enemy. More

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FIRST TIME BUYERS BEWARE! Do not get an online quote. First it might not even be the car as advertised the features nor the price. I filled out the credit application and got Do not get an online quote. First it might not even be the car as advertised the features nor the price. I filled out the credit application and got a quote on a specific car. Scheduled an appointment to test drive it. I test drove the car all the features you could ask for. I didn't think to check the VIN on the vehicle with my quote thinking this car I was driving was the one I got the quote on, Went in to do the financing and he told me (I don't know who did the financing (he is not on the staff roster) that they needed more money down than what I had told them I had in the quote. So I went home, had already purchased insurance on the car, was ready to buy, desperate to have a good running legal vehicle, had put to much money into trying to make mine to continue running. Anyway got another quote with them already for another car same make and model with them already having checked my credit. Took that quote in the following week and they told me it was to low of a price for a loan but they had another one same make and model and same price as the one I test drove the week before. Better color grey instead of beige. So I was ready to buy I knew I had been approved for credit on that same year, make and model and had been quoted on that. I asked 3x if it was the same terms was confirmed that it was so when asked to sign I did so without a glance. They had me sitting there for an hour and half when all the paper work was completed already. Come to find out this vehicle was the one I was supposed to have test drove the week before but this one has none of the features as described in the advertisement, he charged me more than what was advertised, the APR had 2.5% more added to it. I agreed to purchase GAP insurance for $20.00 extra added to my payment and he slid in ExtraCare and TireCare like it was part of the GAP to a total cost of $3500 for a grand total of a price that doubles the asking price of the vehicle to begin with all without discussing or disclosing any changes. He did not tell me until I was walking out who I was financed by. I still do not know where or how to make my payment. There is more to say about how these two guys conducted business but I am just going to file a complaint with Consumer Protection Bureau today. More

by leroyreeves69 Verified Customer Verified Customer

Helpful 3

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Everyone was super nice and helpful. Rafael and Bryant were very patient and accommodating. Plus I love the car I got! Rafael and Bryant were very patient and accommodating. Plus I love the car I got! More

by faun.botor Verified Customer Verified Customer

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Fred, Attia, and Mick were great! They did everything possible to get us what we wanted. I will definitely keep purchasing vehicles with Gaudin Ford. They did everything possible to get us what we wanted. I will definitely keep purchasing vehicles with Gaudin Ford. More

by Matt Garlington Verified Customer Verified Customer

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We are happy with the truck. The process was abit long and aggravating. We have always bought our Fords from the small town we live in in Illinois. Hour and half tops we are in a The process was abit long and aggravating. We have always bought our Fords from the small town we live in in Illinois. Hour and half tops we are in and out. This took hours. Will go home to buy the next one. More

by jtstands Verified Customer Verified Customer

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Very easy purchase! Moses went out of his way to make things go smoothly. A+++ things go smoothly. A+++ More

by mike.metzger23 Verified Customer Verified Customer

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This dealership is amazing. They always are willing to help me on my vehicle needs. help me on my vehicle needs. More

by carreno413 Verified Customer Verified Customer

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Great staff that made us feel at home. No pressure and honest deals. Went above and beyond to make the deal just right for our needs. honest deals. Went above and beyond to make the deal just right for our needs. More

by ericwjordan Verified Customer Verified Customer

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We are always well accommodated at Gaudin Ford with all staff. They make sure they satisfy all our concerns before we make any decisions from their products to our financing needs. Awesome experience. staff. They make sure they satisfy all our concerns before we make any decisions from their products to our financing needs. Awesome experience. More

by Riza&Jun Verified Customer Verified Customer

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