Audrey Gradeless | Page 9

Friendly and knowledgeable staff, had a few issues with my truck and they quickly and without hassle fixed the problem. my truck and they quickly and without hassle fixed the problem. More

by RRIGGS531 Verified Customer Verified Customer

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Service entry was spotless. Service people were very friendly. Recall was handled nicely and I left pleased. Service people were very friendly. Recall was handled nicely and I left pleased. More

by Talktomike127 Verified Customer Verified Customer

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Justin and his team always go above and beyond to ensure customer satisfaction is at 100%! Thank you to you and your team for all that you do! customer satisfaction is at 100%! Thank you to you and your team for all that you do! More

by JAY.PRATT4200 Verified Customer Verified Customer

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They did none of the 175, 000 mile service I requested even after I told them that I hadn't done any milestone service since I purchased it at 60,000 miles. Told my my broken lift gate was a bag that was even after I told them that I hadn't done any milestone service since I purchased it at 60,000 miles. Told my my broken lift gate was a bag that was in thr way like I'm a complete idiot. Came ready to spend $1000+ as needed and none of it was even checked. More

by MAMASON0725 Verified Customer Verified Customer

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Great job, dependable service. Switched to Columbia City Ford after my local dealer started trying to sell/fix stuff that wasn't needed. Switched to Columbia City Ford after my local dealer started trying to sell/fix stuff that wasn't needed. More

by rcox12 Verified Customer Verified Customer

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Took over a week to get an appointment, and service took all day. But otherwise okay. all day. But otherwise okay. More

by rjdink1 Verified Customer Verified Customer

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Audrey got me right in and out and the tech Henry did an awesome job of checking my car over and advised me about a couple of potential problems awesome job of checking my car over and advised me about a couple of potential problems More

by lonsburyr Verified Customer Verified Customer

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You shouldn’t make it so hard to do these when I have to do it 3 times and set passwords why can’t I just do your review of my visit. do it 3 times and set passwords why can’t I just do your review of my visit. More

by ROXY2769527 Verified Customer Verified Customer

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Excellent service and always helpful and friendly. We live out of town but we consider City Ford our hometown dealership. We live out of town but we consider City Ford our hometown dealership. More

by dhboilermaker Verified Customer Verified Customer

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Im not happy with my experience Wednesday. Doreen is amazing. lee in parts is amazing but Audrey was not my favorite to deal with. No compassion at all under the circumstances that i drove all Doreen is amazing. lee in parts is amazing but Audrey was not my favorite to deal with. No compassion at all under the circumstances that i drove all the way from Warsaw to only drive all the way back because she obviously did not understand the situation or she didn't care? Did not offer to call anyone in management because she obviously runs the show. That peppy personality got up and left! More

by BETSYJ1203 Verified Customer Verified Customer

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