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Audrey Gradeless
Audrey Gradeless at City Automall Ford

Audrey Gradeless | Page 8

Ford Express Lane Advisor

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

Contact Me
4.8
119 Reviews

Dealership Experience

4 yrs

Industry Experience

4 yrs

Languages Spoken

English English

4.8

119 Reviews

Write a Review

119 Reviews of Audrey Gradeless

October 24, 2024

Dealership Rating
Employee Rating

My vehicle was picked up and delivered. All of the work was covered on warranty. Great staff, great service and in my home town! More

by SMCORBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Kasey Shirey, Tyler Armbruster, Ashley Huntley, Lee Holliger, Derek Hively, Brian Bowes, Dorene Trammel , Robert Lonsbury

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Oct 27, 2024

City Automall Ford responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2024

Dealership Rating
Employee Rating

This is the 3rd time trying to reply your dealer rater web keeps making me sigh in but doesn’t take me back to your website definitely annoying More

by ROXY2769527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Lonsbury

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Oct 26, 2024

City Automall Ford responded

We truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (260) 244-5111 when you have a chance. Thank you, and we look forward to hearing from you.

October 19, 2024

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Employee Rating

Very professional and extremely attentive to the service. The service representative was very knowledgeable and courteous. More

by ROBNETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2024

City Automall Ford responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

October 07, 2024

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Employee Rating

Friendly and knowledgeable staff, had a few issues with my truck and they quickly and without hassle fixed the problem. More

by RRIGGS531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Lonsbury

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Oct 13, 2024

City Automall Ford responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2024

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Employee Rating

Service entry was spotless. Service people were very friendly. Recall was handled nicely and I left pleased. More

by Talktomike127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster , Robert Lonsbury

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Sep 28, 2024

City Automall Ford responded

We are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 20, 2024

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Employee Rating

Justin and his team always go above and beyond to ensure customer satisfaction is at 100%! Thank you to you and your team for all that you do! More

by JAY.PRATT4200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon , Robert Lonsbury

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Sep 28, 2024

City Automall Ford responded

Jay, thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2024

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Employee Rating

They did none of the 175, 000 mile service I requested even after I told them that I hadn't done any milestone service since I purchased it at 60,000 miles. Told my my broken lift gate was a bag that was More

by MAMASON0725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Lonsbury

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Sep 21, 2024

City Automall Ford responded

We're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to discuss this with you. Please reach out to us at (260) 244-5111 at your earliest convenience to discuss how we can turn your experience into a positive one.

September 14, 2024

Dealership Rating
Employee Rating

Great job, dependable service. Switched to Columbia City Ford after my local dealer started trying to sell/fix stuff that wasn't needed. More

by rcox12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 20, 2024

City Automall Ford responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2024

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Employee Rating

Took over a week to get an appointment, and service took all day. But otherwise okay. More

by rjdink1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster, Derek Hively

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Sep 09, 2024

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

September 06, 2024

Dealership Rating
Employee Rating

Audrey got me right in and out and the tech Henry did an awesome job of checking my car over and advised me about a couple of potential problems More

by lonsburyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Tyler Armbruster , Robert Lonsbury

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Sep 08, 2024

City Automall Ford responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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