Aura Soberanis | Page 3

Grand is my new dealership because of Aura I have 2 Subarus ('04 Forester and '16 Outback) and I keep my cars for a long time. Both car were serviced by the same dealership for years (not at Gr I have 2 Subarus ('04 Forester and '16 Outback) and I keep my cars for a long time. Both car were serviced by the same dealership for years (not at Grand). When it came time to think about replacing my older car, Grand was the first to reply to my True Car inquiry. Immediately, I got bottom-line pricing and the promise of no dealer ad-ons or other games. Throughout the process with Grand, I asked about several different models and trim levels, and Aura always replied quickly and accurately. I was super impressed, and this is exactly how I wanted to handle this transaction since I knew exactly what I wanted to buy. Bottom line: if you are using a dealership other than Grand, do yourself a favor and give them a shot. If you are looking to buy a car, Aura was wonderful, responsive, and truthful - exactly what any buyer would want!! Regarding my old dealership that was servicing my two existing cars, they would not even give me a bottom-line price by email. They told me that they were too busy (it was a weekend) and that I needed to come the dealership before I would be treated as a serous buyer. That was the end of my relationship, including service. Further, when I had an issue with my just-out-of-warrant Outback, I got the feeling that they would be unwilling to help and that any issues with the car, regardless of what was wrong, would be my responsibility. Aura convinced me to try Grand, and said that I must meet Joe. I brought my car to Grand and Joe was exactly as Aura promised. He listened fully to my explanation of the issue and gave me the impression that he genuinely cared about my situation. After having the service team inspect the car, they, along with Subaru corporate, concluded that the issue should be resolved and paid for by Subaru. I was so happy that I didn't need to fight to get a result that I wanted. More

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Great experience Aura was able to help me with buying a Forester. The service was great and the whole car buying process was quick. I would definitely recommend her. Aura was able to help me with buying a Forester. The service was great and the whole car buying process was quick. I would definitely recommend her. More

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Sold me a car in 10 minutes This dealership and Aura are great - no hassles, no secrets, no going back and forth, and they answer the questions you ask. Aura is professional, kno This dealership and Aura are great - no hassles, no secrets, no going back and forth, and they answer the questions you ask. Aura is professional, knowledgeable, friendly - I could not have asked for more. I was going with another dealership after negotiating for over a week and when I spoke with them, they gave me a better price within 10 minutes on the phone. My first time there was to pick up my car! They are worth going out of your way for - I will never go somewhere else for a Subaru! More

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