Austin Aufie | Page 59

There was some confusion over what was being done on the car. Austin wasn’t at his desk and I talked with someone else. He didn’t realize what Austin had explained to my husband about the servicing. car. Austin wasn’t at his desk and I talked with someone else. He didn’t realize what Austin had explained to my husband about the servicing. More

by kerbychristine Verified Customer Verified Customer

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I always enjoy my experience with Austin in the service dept. He alway calls me by my name. His efforts are greatly appreciated. The service dept at Basney Honda is second to none. dept. He alway calls me by my name. His efforts are greatly appreciated. The service dept at Basney Honda is second to none. More

by hard149 Verified Customer Verified Customer

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Service was excellent. The creepy John Wayne Gacy looking guy didn’t assist me this time so that’s a plus. Great job Basney. I can’t wait till next service. guy didn’t assist me this time so that’s a plus. Great job Basney. I can’t wait till next service. More

by bncl1984 Verified Customer Verified Customer

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Outstanding buying experience, easy painless and very efficient. I’ve been a Basney customer for years, love the staff and all services. Big Thank You efficient. I’ve been a Basney customer for years, love the staff and all services. Big Thank You More

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Austin Auffie is the best service advisor I’ve ever worked with. He’s always very clear in articulating what the car needs now and what can wait, which is a balance that I greatly appreciate! His tim worked with. He’s always very clear in articulating what the car needs now and what can wait, which is a balance that I greatly appreciate! His time estimates for project completion are always accurate. More

by kknuth Verified Customer Verified Customer

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I was pleased with the service dept. Austin was very I was pleased with the service dept. Austin was very friendly & knowledgeable. Brad checked me out when my car was finished and very nice as well. I was pleased with the service dept. Austin was very friendly & knowledgeable. Brad checked me out when my car was finished and very nice as well. I would have liked to see all employees wearing masks. The two men I listed did. More

by linker01@aol.com Verified Customer Verified Customer

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I received prompt and efficient service. Happy with Covid19 precautions. Felt fee for service was appropriate. My service writer walked me over to the payment area and showed me to my car. They even Covid19 precautions. Felt fee for service was appropriate. My service writer walked me over to the payment area and showed me to my car. They even have me a complementary car wash! More

by Gardener13 Verified Customer Verified Customer

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Place was horrible and service was bad and very rude made me wait ,4 hours standing there to wait for van to be fixed didn't even offer me a ride home loner cart very bad experience me wait ,4 hours standing there to wait for van to be fixed didn't even offer me a ride home loner cart very bad experience More

by Dcolts777 Verified Customer Verified Customer

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I took my car in for service and was surprised to see half of the service reps NOT wearing face masks. I was left to stand by my car while being ignored by at least one rep who was not on the phone. I fr half of the service reps NOT wearing face masks. I was left to stand by my car while being ignored by at least one rep who was not on the phone. I friendly wave and a “come over to my computer “ would have improved your rating to 4 stars. I’ve been in for service before and have been ignored while at the head of the line and others get out of their cars and get waited on first. Basney needs to improve how they handle incoming customers. I really can take my Hondas elsewhere for an oil change and a tire rotation. More

by Kathy Verified Customer Verified Customer

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Tire Pressure Sensor My experience was good, but frustrating. It took almost 2 1/2 hours to replace two tire pressure monitors after I had told them what the problem was. My experience was good, but frustrating. It took almost 2 1/2 hours to replace two tire pressure monitors after I had told them what the problem was. Then on the way home, the TPMS went into error again and I had a terrible shudder in my steering wheel. I had to go back the next day to get the TPMS fixed again and all the tires rebalanced. They took care of the problem that I paid for and didn't charge me extra. I would have like it better if they had gotten it right the first time. But all in all, they got me back up and running. More

by bpippen Verified Customer Verified Customer

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