Austin Aufie | Page 67

This is the BEST dealership! I love how polite and nice all the people are. You always feel that everyone is there to help you and not just try to sell you something. I drive 45 minutes to come to this d all the people are. You always feel that everyone is there to help you and not just try to sell you something. I drive 45 minutes to come to this dealership . I have a dealership 5 mi minutes away and I would never go there. Basney is wonderful. I hope they stay like this . More

by imcartwright Verified Customer Verified Customer

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Was told a tire rotation was done and when I went out to get in my car I noticed the tire rotation was not done. Mechanic said it didn’t need to be done but he forgot to note it. Had to go back in and cance get in my car I noticed the tire rotation was not done. Mechanic said it didn’t need to be done but he forgot to note it. Had to go back in and cancel first bill then redo with $10 taken off. Though I might get some kind of a coupon for my nnezt oil change. More

by BRIANGIBBONS Verified Customer Verified Customer

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I come to basney I don't boil tea for the dealership but for the service I get from Austin. He is so professional and very easy to work with. I can't speak highly enough of his professionalism in service. for the service I get from Austin. He is so professional and very easy to work with. I can't speak highly enough of his professionalism in service. More

by BRIANZUBIA Verified Customer Verified Customer

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Awesome was very helpful as usual. He is always very Awesome was very helpful as usual. He is always very friendly and accommodating. I will always return I have my service done here. Keep up the good Awesome was very helpful as usual. He is always very friendly and accommodating. I will always return I have my service done here. Keep up the good work. More

by JIM Verified Customer Verified Customer

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Your staff in the service department is friendly, professional and thorough. They walk you through the process step by step and explain everything to you. professional and thorough. They walk you through the process step by step and explain everything to you. More

by BARRETTECHERYL Verified Customer Verified Customer

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Service Department has integrity issues I purchased the tire and wheel coverage package along with my daughter's car. When she hit a pothole and tried to use the extra coverage I purchased, I purchased the tire and wheel coverage package along with my daughter's car. When she hit a pothole and tried to use the extra coverage I purchased, Austin put the claim in as her hitting a curb and the claim was denied. I spoke with Austin, and he told me my daughter told him she hit a curb which was a lie. She repeatedly corrected him during their conversation that she had hit a pothole. He also stated the same lie to the service manager. Upon me calling the service manager myself, he reiterated the story Austin told him. After going back and forth for over a week, the service manager finally gave me the contact info for the wheel and tire coverage company, and I spoke with them directly. They informed me Austin had submitted the claim as curb damage, looked at the photos and stated "this is obviously not curb damage" and approved the claim. When I spoke with the service manager, he apologized and said he would speak with Austin, and Basney did finally get the wheel and tire replaced. This entire situation is nothing short of ridiculous, and what a hassle to use the extra coverage Basney was so willing to sell. It makes me wonder if this situation would have been handled the same way if I as a male had went in, instead of sending my daughter to deal with Austin. More

by ggoodlink1 Verified Customer Verified Customer

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professional and wonderful Basney Honda finished the service in a timely manner. The service was nicely done and Austin was really friendly and professional. However, it was a l Basney Honda finished the service in a timely manner. The service was nicely done and Austin was really friendly and professional. However, it was a little pricey, even with a coupon. More

by CLIU2 Verified Customer Verified Customer

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Wonderful Everyone in the service department treated me with the upmost respect, even the guy that looks like John Gacy without the make up. I look forward to Everyone in the service department treated me with the upmost respect, even the guy that looks like John Gacy without the make up. I look forward to my next visit. More

by bncl1984 Verified Customer Verified Customer

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Great Experience Very great service, friendly staff. Always speedy and efficient with work. Easy to understand and work with. Always taken care of well and spend good Very great service, friendly staff. Always speedy and efficient with work. Easy to understand and work with. Always taken care of well and spend good time explaining things as well More

by s.devdhara Verified Customer Verified Customer

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My experience at Basney Honda This dealership is remarkable for its efficiency, professionalism and courteous service . I am always impressed with the attention to detail the crew This dealership is remarkable for its efficiency, professionalism and courteous service . I am always impressed with the attention to detail the crew here show. They know what to do to keep my vehicle running well. More

by PODOZOR Verified Customer Verified Customer

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