Austin Aufie | Page 77

The "key" to great service I came to Basney Honda for a new replacement key and also a remote to lock/unlock my car. They carried out the programming of my key and remote speedi I came to Basney Honda for a new replacement key and also a remote to lock/unlock my car. They carried out the programming of my key and remote speedily but the key to their great service is Austin, the service tech who took care of me. He was great to talk to and kind. I always have a great customer service experience at Basney Honda and this time was no exception. More

by JANETSCHWIND Verified Customer Verified Customer

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Good experience First time customer since relocating to this area, and everything went well. Austin even took care of one of the issues while checking me in. First time customer since relocating to this area, and everything went well. Austin even took care of one of the issues while checking me in. More

by dbfidler Verified Customer Verified Customer

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Quick, professional! Called for recall and they quickly got us an appointment the following week. Vehicle was worked on for approximately one hour and done! Very profess Called for recall and they quickly got us an appointment the following week. Vehicle was worked on for approximately one hour and done! Very professional, very polite! More

by Hooten Verified Customer Verified Customer

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2009 Honda Civic We had two keys made for our car. Which was quick but a little high in price, but we knew it would be. We also had the steering fluid flushed which wa We had two keys made for our car. Which was quick but a little high in price, but we knew it would be. We also had the steering fluid flushed which was also a little pricey but it needed to be change. There was no wait time and they did it right there on the spot. Service was awesome. Compared to other dealerships it was done rather quickly. It was all done in a hour and a half. More

by jo.animal Verified Customer Verified Customer

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15K Mile Service Concerned that for a 1:00 appointment, my car sat where I parked in upon arrival until 1:45. Seems that could have been handled quicker to shorten my Concerned that for a 1:00 appointment, my car sat where I parked in upon arrival until 1:45. Seems that could have been handled quicker to shorten my overall stay/wait. I also asked them to look at loose trim on left rear bumper that I had noticed about a week after purchase. Every time I pushed it in it would stay in place for 3-7 days and then pop out again. They said it appears that corner of bumper had been hit and the clips holding trim piece needed replacement. I explained this was a used car I had purchased in April (Honda Certified Preowned) and that to the best of my knowledge whatever happened had been prior to my purchasing the vehicle. Advisor checked with manager and said it was not covered. They offered to fix at my expense for ~$700, which I declined. Seems this was something that occurred prior to my purchase and was most likely missed during certification. We be discussion with sales person next visit. More

by PAMACITO Verified Customer Verified Customer

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Service visit Easy to schedule online. Kept me informed of additional findings.Greeted and explained all findings at pickup. The free car wash is always a nice touc Easy to schedule online. Kept me informed of additional findings.Greeted and explained all findings at pickup. The free car wash is always a nice touch More

by MARYPATTI Verified Customer Verified Customer

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Disappointment My van was in the shop Friday afternoon and it’s still not done and I had to pay for a rental out of my pocket because no one had a rental My van was in the shop Friday afternoon and it’s still not done and I had to pay for a rental out of my pocket because no one had a rental More

by kenta1988 Verified Customer Verified Customer

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The good and bad customer service reps. Austin was great, he referred to me by my name, explained that Brian would be my tech, however he would get me checked in etc. He also made sure I ne Austin was great, he referred to me by my name, explained that Brian would be my tech, however he would get me checked in etc. He also made sure I new when the shuttle would arrive etc. I am assuming Brian was the person I was dealing with via text message. He seemed ok. I did have to pick my car up and then drop it back off for a 2nd day as it is my primary vehicle and you did not have a loaner. I dropped my car off the 2nd before 8 am. At 2 when I did not receive an update, I sent a message and then was told I would be called when it was done. I got a text., When I did make it to your establishment to pay for and reclaim my car, Brian did not EVER refer to me by name. He pulled my keys, took me right to pay, never asked me if I had any questions, or even explained what was done to my car. (I looked everything up on line to see what was actually done via videos). I just felt like he wanted me to pay and get out. Never even said goodbye or anything. This was the WORST customer service I have ever had at your place. I will not have Brian assist me again. More

by Mepace2002 Verified Customer Verified Customer

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Pleasant oil change experience I showed up to my 1pm oil change appointment and was greeted and promptly checked in. I was told the wait would be about an hour and a half but It wa I showed up to my 1pm oil change appointment and was greeted and promptly checked in. I was told the wait would be about an hour and a half but It was less than an hour. Clean and friendly place. More

by akling512 Verified Customer Verified Customer

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Great service. Greater customer service. The customer service is outstanding. Everyone is always so nice and courteous. I would recommend this place for service any day. I Really appreciate The customer service is outstanding. Everyone is always so nice and courteous. I would recommend this place for service any day. I Really appreciate Basney! More

by brandycarich Verified Customer Verified Customer

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