Austin Ellenberg | Page 2

My experience was very mixed. While the service staff were very responsive and seemed to want to help, I also felt belittled when they insisted THREE TIMES that I had received par While the service staff were very responsive and seemed to want to help, I also felt belittled when they insisted THREE TIMES that I had received part of a key fob with delivery of my vehicle when I absolutely did not. They then told me my only option was to complain to sales and force them to "pay for" the missing key. It put me in an awkward position and created another task for me that frankly shouldn't have been my responsibility. Another point of frustration was the courtesy vehicle driver. I was in the van no more than 2 minutes before he decided to share his political views. It was very unprofessional. He also drove so cautiously as to be a danger on the road. I didn't feel super safe. On a positive note, Austin in sales went above and beyond to resolve my key delivery issue in a very short amount of time. He had to involve management, which couldn't have been fun. Thanks Austin, you rock! More

by ERIKALANGSFELD Verified Customer Verified Customer

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I had a great experience purchasing my vehicle. Everyone was friendly and considerate of my time. I hope the great service continues as I bring it back for service. Everyone was friendly and considerate of my time. I hope the great service continues as I bring it back for service. More

by JEANIEKEARNS Verified Customer Verified Customer

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Thank you for a pleasant and professional auto buying experience with my recent Corolla purchase. experience with my recent Corolla purchase. More

by KPONSFORD1936 Verified Customer Verified Customer

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