Austin Guzman

Emailed about final price and keep getting the run around with no clear response. Brought in for service, picked up and car was over miles by 25miles. When asked about they blamed it on the app and said with no clear response. Brought in for service, picked up and car was over miles by 25miles. When asked about they blamed it on the app and said it didn’t update. But after I drove away I checked when I got home and it was accurate. I asked to fix heated seat and they said it’s an auto mode and that can’t be shut off. And it does shut off and still doesn’t work. So now I’m going to have to get it fixed again and waste time with a loaner again when you could have diagnosed it correctly and fixed it. More

by loananh.t.bui Verified Customer Verified Customer

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This purchase was a pleasure. The Lexus customer experience is always the best. This is my third Lexus and while the cars are great, it is the way I feel valued as a customer th The Lexus customer experience is always the best. This is my third Lexus and while the cars are great, it is the way I feel valued as a customer that leads me to recommend Lexus to anyone I know. Austin was a great salesperson. We ended up buying something very different than we came for and he was super helpful. More

by CLLUKAS Verified Customer Verified Customer

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Seamless process from start to finish thanks to Austin Guzman. Picking up the car the day we signed was done in record time. Thank you Lexus of Sarasota Guzman. Picking up the car the day we signed was done in record time. Thank you Lexus of Sarasota More

by Casey Dehelean Verified Customer Verified Customer

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Great service , friendly customer. Sale guy and asistannt answers all my questions. Finance guy did explain everything very clear. Sale guy and asistannt answers all my questions. Finance guy did explain everything very clear. More

by adnierzayas Verified Customer Verified Customer

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Great selection, and customer service even with construction going on. Austin Guzman was very professional construction going on. Austin Guzman was very professional More

by jmadmo Verified Customer Verified Customer

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They were very easy to work with. They matched another dealers price to keep me there They matched another dealers price to keep me there More

by HERSCHEYRN Verified Customer Verified Customer

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Damon was an excellent salesperson. Very professional. Everyone at the dealership was extremely helpful with my purchase Very professional. Everyone at the dealership was extremely helpful with my purchase More

by GDANGELO53 Verified Customer Verified Customer

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Austin was easy to work with, and he went the extra step to made sure everything was done correct and we got the vehicle we wanted, I have purchased several vehicles through Austin and he has always gone th to made sure everything was done correct and we got the vehicle we wanted, I have purchased several vehicles through Austin and he has always gone the extra mile. More

by KCGS2013 Verified Customer Verified Customer

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I did not have any dealing with dango BRUCE other than the fact that he answered the phone when I called to see if they had a specific car on the lot I gave him the stock number and he told me that it was the fact that he answered the phone when I called to see if they had a specific car on the lot I gave him the stock number and he told me that it was on the lot and available. 30 minutes later I arrived at the dealership and he was working with another customer. He passed me on to Austin, who did inform me that the car that I had called and was inquiring about was not on the lot and was not available Austin did help me find a car that I wanted and was wonderful through the sales process. I can give him five stars the other person other than a one minute phone call I did not have any interaction with, and therefore do not feel like an adequately rate him. More

by tenderturf Verified Customer Verified Customer

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Austin & Damon were fantastic & excel at communication even when having to deliver bad news. I arrived at the dealership and my car was in the process of being PDI'd. I understand the car came in later even when having to deliver bad news. I arrived at the dealership and my car was in the process of being PDI'd. I understand the car came in later than expected but I should have done the paperwork and taken a loaner when I got there versus waiting until after 5 for my car. I didn't realize the car wasn't detailed in the 2-1/2 hours so I had to take it back 2 days later. More

by dyeo Verified Customer Verified Customer

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