Austin Hendrick

Might be one of the worst experiences I have ever had. Guy that checked me in made me wait about ten minutes while he chatted with 2 employees. Once he got my info he asked the service I needed. Told him Guy that checked me in made me wait about ten minutes while he chatted with 2 employees. Once he got my info he asked the service I needed. Told him oil change tire rotation and checked the fuel filter for water (diesel engine) I waited on my vehicle thinking my lunch break should be long enough. Appointment was for 1:45 I think I left at 4. The guy that came to get me, just handed me the paperwork and walked me to the cashier and basically ran the other way. The price was over $400. I had never paid that before for any oil change so I assumed they had to change the fuel filter. No, pretty sure they didn’t even look at it. They instead charged me $22 a quart for oil…… I guess that stuff is made of gold there I don’t know. I was mad and when I asked the lady about it she had no answers. The only reason I even went to this dealership was a coupon I got online. I did the whole appointment online. I asked the woman about the discount and she said she didn’t know anything about that and that the first guy had to put discounts on she just takes payment. At this point I was already insanely late back to work so I just paid and left. Later that day when I go off work the water in fuel filter light came back on (I had told the guy this when I walked in.) I took my truck to Appalachian automotive and paid them to check the fuel filter again. And the filter was fine but they had to drain the water. At this point I don’t know if they changed my oil and rotated my tires or not. Overall this place is terrible. Not only will I never go back, I am thinking of selling my Ram and moving away from your products completely. I was lied to/cheated by YOUR dealership. I know this will more than likely fall on deaf ears, but given I happen to sell car insurance I will tell (and have already told) every client I touch to steer clear of this place. More

by brianlrowland Verified Customer Verified Customer

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The staff were very friendly and knowledgeable. Made the car buying very easy and seamless. They answered all my questions. I would definitely buy there again. Highly recommended!!! Made the car buying very easy and seamless. They answered all my questions. I would definitely buy there again. Highly recommended!!! More

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Smooth experience, Tyler was very helpful and they took great care of me in the process. great care of me in the process. More

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Nathan was friendly and knowledgeable. I would definitely recommend him to friends and family. Juan was great as well. Very enjoyable car buying experience. I will be back. I would definitely recommend him to friends and family. Juan was great as well. Very enjoyable car buying experience. I will be back. More

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Highly recommend AutoStar of Waynesville. Everyone treated us great and listened to what we were looking for. Sachar was amazing and made the entire process great! Sachar helped my wife and I Everyone treated us great and listened to what we were looking for. Sachar was amazing and made the entire process great! Sachar helped my wife and I find the perfect vehicle for our family. You can see he truly cares for the customer. Thank you Sachar and Dale for all of your help! We truly appreciate it and we will be back for our next car purchase! More

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First I've been searching for 4 months,the gave me the best deal by far in a 400 mile radius, they stuck to their word, thanks. best deal by far in a 400 mile radius, they stuck to their word, thanks. More

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Able to accommodate my needs quite well. Very nice inventory of what I was in the market for Very nice inventory of what I was in the market for More

by jason.dunker Verified Customer Verified Customer

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Everyone from the salesman on up worked hard as a team to make sure our vehicle needs were met! make sure our vehicle needs were met! More

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Second vehicle purchased from them. And although there was a slight hiccup with some paperwork, these guys went above and beyond. Highly recommend dealing with their bdc..their sales r And although there was a slight hiccup with some paperwork, these guys went above and beyond. Highly recommend dealing with their bdc..their sales reps..or Dale or Ryan Bensch..even the owner Van Olp is a stand up guy. For car salesmen they don't fit the mold or stereotype of what you expect when you walk through the doors.... thanks guys !! More

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The staff are very helpful and professional. They gave us the best options available as far as financing They gave us the best options available as far as financing More

by rattlesnake5.cs Verified Customer Verified Customer

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