Austin Hernandez

The dealership is beautiful with a wide inventory, and the staff was very polite and professional. My salesman Jarrod was very nice and presented a financing option I had never heard of before known as a the staff was very polite and professional. My salesman Jarrod was very nice and presented a financing option I had never heard of before known as a one time 3 year lease. I had worked the Cash deal on the internet prior to going to the dealership, and told Jarrod I was not interested in financing. As we were looking at the 2026 Trax 2RS he brought up that he had talked to the manager the one time lease option, which for an older adult this appeared to be a great option. We sat down at his desk and had my Buick Encore evaluated for trade and it came back a little less than what I had figured online, but it turned out he had used a different source than what they used online. The real difference came in the cost of the new car. Long story short, they had taken the MSRP, subtracted the Regal Discount and then added in a dealer option known as Regal Care. I told Jarred I did not want this in the deal. He said they would leave it out. When it came time to sign the lease deal this was still in there. They blamed the difference on the new computer system. I later found the math showed otherwise. I am not sure if this can be corrected. Everything else is fine paper wor More

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My car buying took some time . But after taking. my 2026 equinox home I realized how great the redesigned equinox is.and I treated very well buy every person I dealt with.this suv But after taking. my 2026 equinox home I realized how great the redesigned equinox is.and I treated very well buy every person I dealt with.this suv is far above the 2025 Kia I traded in.again thank you again for getting me back into Chevy family of fine autos More

by thomasbenner49 Verified Customer Verified Customer

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Professional and courteous at all times. Do their jobs to the best of their abilities.. Do their jobs to the best of their abilities.. More

by olgavalentin2725 Verified Customer Verified Customer

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Regal has been a good place for service and glad I could purchase a new vehicle purchase a new vehicle More

by sarlynstuart Verified Customer Verified Customer

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All around good people from the salesman to the managers and finance department. Would buy from dealership again and finance department. Would buy from dealership again More

by justinb863 Verified Customer Verified Customer

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Was not completely satisfied. With how the management team handled the sales of the truck With how the management team handled the sales of the truck More

by MAR195356 Verified Customer Verified Customer

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Had a great experience, Renzo was very helpful and not pushy. I would definitely buy from them again. pushy. I would definitely buy from them again. More

by toddhunt Verified Customer Verified Customer

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It was just an overall great experience, very good customer service , no issues at all. customer service , no issues at all. More

by daisie.novak Verified Customer Verified Customer

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Absolutely loved my experience with Alex Lubbs! We started this process thinking we were just looking to get some options. Alex was very informative, communicative and professional throughout the e We started this process thinking we were just looking to get some options. Alex was very informative, communicative and professional throughout the entire process. He was very quick to respond to many calls and text messages we sent about the cars we viewed. We ended up deciding on a new Chevy Trax. The process went late into the evening, and Alex never seemed rushed or bothered. Words cannot express how thankful we are for having Alex throughout this process. This journey started with handshakes and ended with hugs. We are so thankful for the time, effort, laughs and patience shown!! More

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Alex was a huge help while trying to find a different truck Alex and his team made sure I was happy with the truck I purchased and even months later the regal team makes everything a smooth process and j truck Alex and his team made sure I was happy with the truck I purchased and even months later the regal team makes everything a smooth process and just overall amazing service out of regal Chevrolet More

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