Austin Penman

Everything was handled pretty well & the one small “hiccup” was resolved quickly. So much tech on my new RX350h that I really needed the help of Ty Thompson.. “hiccup” was resolved quickly. So much tech on my new RX350h that I really needed the help of Ty Thompson.. More

by marc48 Verified Customer Verified Customer

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Every thing at that dealer was ok. ..except for the fellow who did the paperwork. He is the most unethical person I have ever met. If you ever shake hands with Pipp, you better count yo ..except for the fellow who did the paperwork. He is the most unethical person I have ever met. If you ever shake hands with Pipp, you better count your fingers when you're done. More

by bchaklos Verified Customer Verified Customer

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Fantastic experience with Lexus of Sarasota. I was unsure about switching back to Lexus from Mercedes but the sale experience convinced me I was making the right decision! I love the reliabili I was unsure about switching back to Lexus from Mercedes but the sale experience convinced me I was making the right decision! I love the reliability and low maintenance costs of Lexus compared to Mercedes. More

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Really great experience in purchasing the car. Austin and Ross were wonderful to work with. They both were extremely welcoming, friendly, helpful, and able to answer all of our questions. Their fo Austin and Ross were wonderful to work with. They both were extremely welcoming, friendly, helpful, and able to answer all of our questions. Their follow up after our initial visit and purchase Was exceptional. I would recommend both Austin and Ross and the Lexus dealership to anybody that was Looking to purchase a Vehicle More

by Ginakel Verified Customer Verified Customer

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Very smooth experience, Austin was a great help, they did not try to push anything that we didn’t want. Ended up with a vehicle that I absolutely love. not try to push anything that we didn’t want. Ended up with a vehicle that I absolutely love. More

by saintknights9 Verified Customer Verified Customer

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Austin was able to find the exact Lexus RX we were looking for. He presented a very competitive price and delivered great communication from our initial call to the vehicle delivery. looking for. He presented a very competitive price and delivered great communication from our initial call to the vehicle delivery. More

by New RX Owner Verified Customer Verified Customer

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I had a wonderful experience with Austin Penman. Kenny Clark & Jaden Shelburne.. Could not have asked for a better team. All three were very professional and so pleasant to work with. Austin went ou Kenny Clark & Jaden Shelburne.. Could not have asked for a better team. All three were very professional and so pleasant to work with. Austin went out of his way to finish the sale so smoothly, Kenny was so thorough with the financing and Jaden was so knowledgeable about everything having to do with making sure I knew about the bells and whistles on my RX350. If he hadn’t spent so much time going over everything, I would still be reading my manual. Great big thanks to my team of three that made my first Lexus purchase wonderful. The brownies & wine were a nice touch too. More

by SRPR123 Verified Customer Verified Customer

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Austin was instrumental in locating the exact Lexus RX we wanted, presented a competitive price and communicated numerous times before delivery. wanted, presented a competitive price and communicated numerous times before delivery. More

by New RX Owner Verified Customer Verified Customer

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Everyone was friendly, helpful, and made the car buying process easy. However, i have had my car for a little over a month now and my engine light is now on and my key fob has low battery. I also was not s process easy. However, i have had my car for a little over a month now and my engine light is now on and my key fob has low battery. I also was not sure who my vehicle maintenance Contract plan is through but i purchased one according to my receipt. More

by bulling9 Verified Customer Verified Customer

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These guys are scam artists. I called and was promised that if I paid asking price that there would be no "add on" fees but when I arrived the "vehicle prep" fee was on the p I called and was promised that if I paid asking price that there would be no "add on" fees but when I arrived the "vehicle prep" fee was on the paperwork and I was told it could not be removed. While looking over the vehicle I realized that the radio antenna was missing. I brought this to Austin's attention and he promised they would get one in the mail but that never happened. When I called back and asked about it his response was he was waiting for another Ford Bronco Raptor to get traded in so he could take that antenna and send it to me...what?? I paid for a 3rd party to handle license and registration and was told my plates would be in the mail without lifting a finger. The plates never showed. The title was delivered but didn't require a signature and ended up in my front lawn covered in snow. When I began to inquire with Austin about the plates I was ignored. I was persistent and he finally passed me over to Toby in finance. Toby said that the DMV would refund me the money and I would have to go in and get my plates myself...the DMV disagreed. The money that I paid was never sent to the DMV. I finally got the finance managers name Ryan Durso from Austin and left 4 polite and professional voicemails over 6 days. He never returned my calls. I was trying to decide weather it was worth it to take them to court or just admit I got screwed and move on when a check magically showed up in the mail. No explanation, no justification for the amount. I cashed the check and went back to the DMV a second time and waited my turn and finally got plates over 60 days after I made my purchase. I would never consider making another purchase here. More

by Ryan.danielcraig Verified Customer Verified Customer

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