Austin Penman

We reached out to Lexus of Sarasota, mainly because they were a few thousand cheaper on a new ES350. I expected to have the fees, delivery, and extras make up for the difference between here (Nashville) and were a few thousand cheaper on a new ES350. I expected to have the fees, delivery, and extras make up for the difference between here (Nashville) and there, but to our surprise the fees were standard and did not amount to much. The best part about this transaction was the preparation by Austin. The guy knew the drill well, and had every step of the way covered. We thought doing this transaction from 600+ miles away would be tough, but his experience in it all was very reassuring and made it quite easy. It was about the easiest car transaction I've ever been a part of. All statements and promises he made were followed through. No surprises. Things were straightforward. We got the car, and everything was A+ perfect. This isn't just a review; this is a recommendation. This is what one should expect from Lexus, and he delivers on their behalf. More

by shafe10 Verified Customer Verified Customer

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My experience with Lexus of Sarasota has been excellent. Everyone from the beginning until the end was very professional and easy to work with. Everyone from the beginning until the end was very professional and easy to work with. More

by TWSHAFER Verified Customer Verified Customer

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Austin Penman has excellent communication skills. The overall process to buy the car took look longer than I was expecting or used to based on other car buying processes I have been involved with in The overall process to buy the car took look longer than I was expecting or used to based on other car buying processes I have been involved with in the past. I love my car! I'm very happy with my purchase. More

by vonyaalleyne Verified Customer Verified Customer

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After some average at best sales communication prior to Austin getting involved, we were able to schedule and purchase. Both Austin and Matt (F&I) did a good job working with us. Austin getting involved, we were able to schedule and purchase. Both Austin and Matt (F&I) did a good job working with us. More

by bbdawg57 Verified Customer Verified Customer

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Overall, a good experience. Austin was excellent at addressing my concerns. dealership could have done a better job at letting me know what items were missing from the vehicle r Austin was excellent at addressing my concerns. dealership could have done a better job at letting me know what items were missing from the vehicle rather than my having to figure that out on my own. More

by cdogasman Verified Customer Verified Customer

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Excellent service, smooth purchase process, and I absolutely love my new 2025 Lexus NX 250. absolutely love my new 2025 Lexus NX 250. More

by kimberlynbyrd Verified Customer Verified Customer

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Austen Penman was an exceptional sales person. He demonstrated a remarkable ability to engage in thoughtful conversations, posing pertinent questions to inquire about my needs and providing insigh He demonstrated a remarkable ability to engage in thoughtful conversations, posing pertinent questions to inquire about my needs and providing insightful responses to any inquiries I posed. He was an absolute pleasure to work with. More

by benecke33 Verified Customer Verified Customer

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Austin kept us informed about the progress of our car being built. They gave us good information about the features. being built. They gave us good information about the features. More

by KAYICOLEY Verified Customer Verified Customer

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The attention and involvement during the purchase event was excellent. We met the sales Mgr, he came over and introduced himself. I showed him my numbers he matched them and we had a deal. Austin was ve was excellent. We met the sales Mgr, he came over and introduced himself. I showed him my numbers he matched them and we had a deal. Austin was very personable and very involved with us. He took care of everything including the transfer and the registration right there at the dealership. He then introduced us to the tech advisor who went over various features of the new car The whole experience was very upbeat, not.like the hostile encounters in the past 25 years of purchasing a car..I would recommend Lexus of Sarasota to my neighbors and friends. More

by paxafi216 Verified Customer Verified Customer

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It was a pleasure working with Austin and the entire Lexus team. They were professional, friendly and communicative. I would definitely recommend them to others. Lexus team. They were professional, friendly and communicative. I would definitely recommend them to others. More

by rappael Verified Customer Verified Customer

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