Austin Guzman

Good afternoon: To start, I am, and always have been a GM-line vehicle man. It was again, time, to purchase a new vehicle for my wife. Her last two vehicles were Buicks, both cars; however, we were lookin GM-line vehicle man. It was again, time, to purchase a new vehicle for my wife. Her last two vehicles were Buicks, both cars; however, we were looking for something in an SUV. We headed out in search of a vehicle for her, heading to multiple dealerships in search of her luxury vehicle. We've always been happy with GM and their line of more luxury vehicles. Couldn't find anything, anywhere they had in inventory that she liked, a medium-sized SUV with nicer quality accessories inside the vehicle. Her must haves are cooled seating, moon/sunroof, a few different color choices. No luck! We decided to go elsewhere and give other manufacturers' different models a shot. Acura, most very nice and reliable, yet didn't strike up a spark in her. Honda, Ford, Nissan, etc. would prove to provide no fruit to bear as well. We stopped by Lexus of Sarasota were we were greeted by Austin Guzman. Extremely professional, pleasant and respectful! Great personality, and proved to be invaluable to our requests, especially our "must haves " This young man was the exact reason we left there with a Lexus RXH-350. He alone made that sale to us. Austin's knowledge of Lexus products is nothing short of fantastic. Once we decided that was going to be our new vehicle, we went to financing. I know, the dreaded finance department everyone loves. However, we met with Finance Leader, Toby Gray! Once again we felt the love from Toby, and he made that whole process very easy to tolerate and get through. He answered every question we asked fully and in detail, if it was necessary. We were never made to feel dumb by some questions or that we were beneath him. We were equals, and he listened intently to every question. Toby was another phenomenal staff member who truly looked out for us and our bottom dollar. While Austin and Toby were doing their respective jobs for us, and the dealership itself, they were persistent, yet neither one was pushy or aggressive trying to sell us something. I am aware this is a "for profit" business; fortunately for us, the entire staff works hard to ensure repeat customers and they deserve it. I'd also also like to personally thank the Finance Director, Ryan Durso! He was super busy running around taking care of customers, but he stopped to ask how our experience was, and about our new purchase. Ryan was Incredibly professional and friendly. He shared some of his experiences and ensured he would oversee the maintenance items performed that we purchased with the vehicle. Overall, phenomenal experience as well as working with these magnificent folks who, you can obviously see, work so hard to give you the best experience possible when purchasing a vehicle. Everyone there I spoke with was amazing. The front reception desk and those ladies when you walk in, the folks keeping the drinks and snacks full, to those who made those delicious chocolate cookies, those who contribute to the magnificent cleanliness around the place, oh, and there's major construction going on the currently. Without a doubt, Lexus of Sarasota is beyond reproach! Hands down the best dealership I've ever worked with. Outstanding job by all!!! Respectfully, Marty Tetrick More

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Super quick process and overall a good experience Super quick process and overall a good experience even with all the construction going on everything was very smooth! quick process and overall a good experience even with all the construction going on everything was very smooth! More

by aguzmaa9 Verified Customer Verified Customer

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All good. ?? Everyone was professional and easy to work with. So it was a good experience. And we like the car ?? Everyone was professional and easy to work with. So it was a good experience. And we like the car More

by RON.MARCI Verified Customer Verified Customer

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The staff of the dealership and the service department demonstrate excellent customer orientation, strive their work to comply with the highest standards. demonstrate excellent customer orientation, strive their work to comply with the highest standards. More

by Denis Khartikov Verified Customer Verified Customer

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austin was great from the first time we met him until we drove away with the car. The tech that showed my wife how to work it was also exceptionally good. drove away with the car. The tech that showed my wife how to work it was also exceptionally good. More

by Doug.schrock Verified Customer Verified Customer

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I was very happy with Austin, he was very knowledgeable and professional. The dealership was great even through the finance department process. and professional. The dealership was great even through the finance department process. More

by markmanfre Verified Customer Verified Customer

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Car totaled due to mold. Had to get new car & found one fast at your dealership. Had to get new car & found one fast at your dealership. More

by JNANGELL Verified Customer Verified Customer

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Place is a mess, as a person that has been involved with auto dealership renovation and new construction i could not believe the conditions and mess this dealership was in. Trade companies should have their auto dealership renovation and new construction i could not believe the conditions and mess this dealership was in. Trade companies should have their own parking area never mixed in with customers and brand new autos. Signage for customer where unprofessional and not clear. Safety of customers or employees was not a priority. One lady worker was like it is construction get use to it, unprofessional. Parking lot was dirty which was not thrilling to step into a brand new car with dirty feet. Austin was over the top and accommodated us as we communicated our dissatisfaction of the conditions that we had to deal with. he was extremely knowledgeable and professional. We would highly recommend Austin. The GM (can not remember his name, however very nice) also came out and apologies which we did appreciate. If we were the GC on this job we would have been thrown off the job. More

by ljp Verified Customer Verified Customer

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The dealership and people are excellent, . This time there was a separate party involved that made it more difficult for Lexusand me. This time there was a separate party involved that made it more difficult for Lexusand me. More

by casey.dean Verified Customer Verified Customer

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Emailed about final price and keep getting the run around with no clear response. Brought in for service, picked up and car was over miles by 25miles. When asked about they blamed it on the app and said with no clear response. Brought in for service, picked up and car was over miles by 25miles. When asked about they blamed it on the app and said it didn’t update. But after I drove away I checked when I got home and it was accurate. I asked to fix heated seat and they said it’s an auto mode and that can’t be shut off. And it does shut off and still doesn’t work. So now I’m going to have to get it fixed again and waste time with a loaner again when you could have diagnosed it correctly and fixed it. More

by loananh.t.bui Verified Customer Verified Customer

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