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Austin Reed
Austin Reed at Pat Lobb Toyota of McKinney

Austin Reed | Page 5

Service Advisor

Pat Lobb Toyota of McKinney

3350 South Central Expressway
McKinney, TX 75070

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4.6
61 Reviews
4.6

61 Reviews

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61 Reviews of Austin Reed

January 24, 2023

Dealership Rating
Employee Rating

Great service and response time. Easy to work with and very courteous throughout the process. More

by SW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 24, 2023

Pat Lobb Toyota of McKinney responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Arik Florczak Service Director

January 19, 2023

Dealership Rating
Employee Rating

Everyone at the dealership was very nice and professional. The service time was very efficient and gentleman handling the desk was polite and thorough. That was my first encounter with McKinne More

by rl63gehri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2023

Pat Lobb Toyota of McKinney responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Arik Florczak Service Director

December 01, 2022

Dealership Rating
Employee Rating

I gave a 10 because I know how important surveys are BUT I was not trilled the tech left grease stains on my white interior and I had some excess oil that leaked on my garage floor. Maybe a training oppor More

by Troysport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2022

Pat Lobb Toyota of McKinney responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're sorry to hear that you didn't have a fully satisfying experience. Please don't hesitate to reach out if you like to discuss this issue in more detail. We appreciate your business and hope to see you again here at Pat Lobb Toyota of McKinney. Arik Florczak Service Director

November 30, 2022

Dealership Rating
Employee Rating

They never try to sell me things I don’t need, like a cabin air filter or change my transmission fluid, etc. More

by tjblood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2022

Pat Lobb Toyota of McKinney responded

Thank you for choosing Pat Lobb Toyota of McKinney. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Arik Florczak Service Director

September 21, 2022

Dealership Rating
Employee Rating

Professional and courteous. They go the extra mile to help the customer. They have cemented my business. More

by sciens
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Mogollon, John Fulgoni

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Sep 21, 2022

Pat Lobb Toyota of McKinney responded

Thanks for sharing your thoughts about your experience with Pat Lobb Toyota of McKinney. We appreciate your business and hope to see you again soon! Tony Yazbeck General Sales Manager

August 22, 2022

Dealership Rating
Employee Rating

Austin Reed kept me appraised of my vehicle’s progress, and had me in and out on a timely basis. Work done on my car was perfect. More

by Fenderblast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 23, 2022

Pat Lobb Toyota of McKinney responded

Thank you for your business and this review. We're happy to hear Austin was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arik Florczak Service Director

August 19, 2022

Dealership Rating
Employee Rating

I did not have an appointment and therms were able to squeeze me in. The service writer took excellent care and pointed additional issues and they handle it for me. I feel good about my attention I got More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 19, 2022

Pat Lobb Toyota of McKinney responded

Thank you for choosing Pat Lobb Toyota of McKinney, Chuck, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Arik Florczak Service Director

Aug 19, 2022

Chuck responded

You’re welcome

July 11, 2022

Dealership Rating
Employee Rating

Very satisfied with their services, location and timing. Can't go wrong Thank you all at Pat Lobb More

by anagin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 12, 2022

Pat Lobb Toyota of McKinney responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arik Florczak Service Director

June 22, 2022

Dealership Rating
Employee Rating

The service was great, l don’t have appointment and this was not problem! They fix my car! Im very happy with it! More

by Edithvalles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thank you Austin Reed

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Jun 22, 2022

Pat Lobb Toyota of McKinney responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Pat Lobb Toyota of McKinney, Edith, we look forward to having you as one of our valued customers for many more years to come! Arik Florczak Service Director

Jun 23, 2022

Edithvalles responded

👍🏻

May 29, 2022

Dealership Rating
Employee Rating

They did an excellent job on battery service. It was quick and efficient. Great job guys!! More

by G Krupa
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cardenas

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May 30, 2022

Pat Lobb Toyota of McKinney responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Arik Florczak Service Director

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