Austin Reiter | Page 4

Beck Nissan responded

Thank you for your thoughtful review, Candice! We're glad our team was able to thoroughly diagnose the issues with your vehicle and get everything repaired once the parts arrived. We know dealing with multiple repairs can be stressful, so we're happy we could work around your schedule and get you back on the road as quickly as possible. We appreciate your trust in our service department and look forward to being here whenever you need us. — Carole M

Beck Nissan responded

Thank you for taking the time to share your experience, Tony. We're sorry to hear about the frustration you've had with both the oil change reminder not being reset and the ongoing issue with your Frontier's center console. We understand how disappointing it is to still be waiting for a resolution. I've shared your concerns with our Service Manager, and he will be reaching out to you by the end of the day today to discuss both issues and work toward a resolution. We appreciate your patience and the opportunity to make this right. If there's anything else I can assist you with, please don't hesitate to contact me directly at (386) 328-0344, ext. 135. Whether it's related to this visit or any future experience at one of our dealerships, I'm always happy to help in any way I can. Thank you, Carole Mahanes Customer Experience Coordinator

Beck Nissan responded

Thank you for your continued trust in us! It's great to hear that you feel welcomed every time you visit. Being greeted by name and getting you back on the road sooner than expected are the kinds of details that matter, and we're glad they made a difference. We appreciate your loyalty and look forward to seeing you again at your next service visit. — Carole M

Beck Nissan responded

Thank you for the kind words, Loretta! It's great to hear you've had consistently positive experiences with our team. We believe the little things matter, from providing helpful service to maintaining a welcoming environment, so it's nice to know those efforts don't go unnoticed. We appreciate your support and look forward to your next visit. — Carole M

Beck Nissan responded

Thank you for taking the time to share your experience. We're glad your service visit went smoothly and that you were able to get in and out without a long wait. It's always nice to hear when a customer leaves feeling satisfied, and we're grateful you've chosen us for your vehicle's maintenance. We look forward to seeing you again next time. — Carole M

Beck Nissan responded

Thank you for sharing your experience. We're glad everything was completed promptly and that you were happy with the work. It's great to hear the shuttle service was helpful—many customers are surprised by how far we're able to assist, and we're happy we could make the trip from Crescent City a little easier. Most importantly, we're pleased that you felt well taken care of throughout the process. Thank you for your trust and for choosing us. — Carole M

Beck Nissan responded

Thank you for the kind words, Victoria! Jennifer genuinely enjoys helping her customers, and it's great to hear she made what seemed impossible feel achievable. There's nothing better than seeing someone drive away in a vehicle they didn't think they could get. We're grateful you chose Beck Nissan and appreciate you sharing your experience. Enjoy your brand new 2026 vehicle! — Carole M

Beck Nissan responded

Thank you for your feedback. We're pleased to hear that you've had a great experience with our Service Department. We appreciate the conversation you had with Jesus regarding your concerns about the Sales experience. Strong communication before, during, and after the sale is important, and feedback like yours helps us evaluate where we can improve. We hope to have the opportunity to earn your confidence and assist with your vehicle needs again in the future. Thank you for taking the time to share your perspective and for speaking with us directly. — Carole M

Beck Nissan responded

Thank you for the thoughtful review! We're glad you noticed the quality of the products we use and the effort our team puts into providing a smooth service experience. We appreciate your trust and look forward to helping keep your vehicle running its best. — Carole M

Beck Nissan responded

Thank you for such a thoughtful review. What stands out most is not just that Austin addressed your concern, but that he continued thinking about it after you left. Taking the time to call and check on you at the end of the day speaks volumes about the level of care he brings to his customers. We're glad you made it safely on your trip to Tampa, and we're grateful you took the time to recognize Austin's efforts. We'll be sure to share your comments with him and the rest of the team. Thank you for trusting Beck Nissan with your vehicle, and for highlighting the kind of customer care that means so much to us. — Carole M