Thinking about being talked into a warranty , after
thinking it was a deal , and finding out terms of intrest rate was manipulated while warranty full amount THOUSANDS OF DOLLARS ! was added to the ter
thinking it was a deal , and finding out terms of intrest rate was manipulated while warranty full amount THOUSANDS OF DOLLARS ! was added to the term of the loan is sneaky to say the least .
More
by KULWICKI2179
Verified Customer
Verified Customer
Apr 21, 2025 -
Ken Ganley Ford Parma responded
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.
Thank you again for your feedback. It helps us to get even better.
Came for a recall.
Simple
Fast
Courteous
Professional
Well done
Alicia was very pleasant and a pleasure to work with.
Simple
Fast
Courteous
Professional
Well done
Alicia was very pleasant and a pleasure to work with.
More
by Dam1
Other Employees Tagged:
Alicia Jeffery
Apr 05, 2025 -
Ken Ganley Ford Parma responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!
Very good experience in dealing with the dealership.
Would recommend the dealership and those employees that helped us.
Would recommend the dealership and those employees that helped us.
More
by K9 Chase
Verified Customer
Verified Customer
Apr 04, 2025 -
Ken Ganley Ford Parma responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Super helpful and efficient.
Austin Simpson was my salesperson and was more than helpful with my purchase.
Austin Simpson was my salesperson and was more than helpful with my purchase.
More
by Domeyer1996
Apr 01, 2025 -
Ken Ganley Ford Parma responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
If you like high standards, great individuals, great
help, easy going, and strong business work with ethical practices. You can also speak with their team, as a normal person. Comfortability, and just o
help, easy going, and strong business work with ethical practices. You can also speak with their team, as a normal person. Comfortability, and just overall a great experience. ..This is the place for you. Especially if you're a Ford person.
More
by JakeW
Verified Customer
Verified Customer
Mar 27, 2025 -
Ken Ganley Ford Parma responded
Here at Ken Ganley Ford Parma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
We appreciated their kindness and prompt follow up, they
really exceeded expectations. We love our Bronco and will recommend this location to our friends and family!
Thank you!
really exceeded expectations. We love our Bronco and will recommend this location to our friends and family!
Thank you!
More
by arhea56
Verified Customer
Verified Customer
Mar 26, 2025 -
Ken Ganley Ford Parma responded
Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Austin, Nick, and our team were able to help, and we hope to see you again! Congratulations on your new Bronco!
Very knowledgeable about the vehicle that I ultimately
purchased. I would definitely return to Ken Ganley and purchase a vehicle from Austin Simpson again! Thank you!
purchased. I would definitely return to Ken Ganley and purchase a vehicle from Austin Simpson again! Thank you!
More
by chewski216
Mar 19, 2025 -
Ken Ganley Ford Parma responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Nice people clean facility and cordial staff that work
there, I like a smaller dealership I think your staff was upbeat and eager to accommodate new and used customers will come back if I purchase another
there, I like a smaller dealership I think your staff was upbeat and eager to accommodate new and used customers will come back if I purchase another vehicle..
More
by Ronfe
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2025 -
Ken Ganley Ford Parma responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Everyone we worked with were very nice and helpful.
All of them were knowledgeable in their respective areas. Thanks to all for a good experience.
All of them were knowledgeable in their respective areas. Thanks to all for a good experience.
More
by Darlene
Verified Customer
Verified Customer
Mar 13, 2025 -
Ken Ganley Ford Parma responded
Hi Darlene, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mar 14, 2025 -
Ken Ganley Ford Parma responded
Darlene, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Mark & Austin provided Excellent Customer Service and
flawlessly helped me through my purchase from beginning to end
flawlessly helped me through my purchase from beginning to end
More
by Vaughn55
Mar 10, 2025 -
Ken Ganley Ford Parma responded
Vaugn, Thank you for your very kind review. Mark, Austin, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.