Austin Simpson
Austin Simpson at Ken Ganley Ford Parma

Austin Simpson | Page 13

Sales Associate

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

Contact Me
4.9
146 Reviews

Dealership Experience

6 yrs, 5 mos

Industry Experience

6 yrs, 5 mos

Languages Spoken

English English

4.9

146 Reviews

Write a Review

146 Reviews of Austin Simpson

March 23, 2023

Dealership Rating
Employee Rating

Fantastic made me feel like family thanks excellent experience Bolaji an Dan went out of there way to make sure I got the vehicle I wanted More

by monkeydawg15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 24, 2023

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

Mar 25, 2023

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.

March 19, 2023

Dealership Rating
Employee Rating

It was a very quick and easy process ! ! Everyone was very kind and answered all the questions i had ! More

by Samira Hasan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Matt Palffy , Mike LaScola

Mar 20, 2023

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 13, 2023

Dealership Rating
Employee Rating

Was super fast and easy. Austin was tremendous to work with. Would definitely come back More

by Thom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Palffy, Tracy Sapienza

Mar 14, 2023

Ken Ganley Ford Parma responded

Thank you! We are so glad that we had the opportunity to work with you, and that Austin and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

March 13, 2023

Dealership Rating
Employee Rating

Austin was patient and professional. Great follow through and customer service. He was a pleasure to work with. George in service was also very understanding and easy to work with. G More

by MARYBETHBUSSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2023

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

February 26, 2023

Dealership Rating
Employee Rating

Sales people were attentive but not pushy. They were patient and answered all questions. Very pleasant & relaxed purchasing experience. More

by Linda Rhea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, Nick Feruito

Feb 27, 2023

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review, Linda! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford West!

February 24, 2023

Dealership Rating
Employee Rating

Very fast and always do a great job with service. Mike LaScola and Matt Palffy took amazing care of me everytime I come in More

by soldwithkap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Matt Palffy, George Hadgigeorgiou , Carlyle Franklin, Mike LaScola

Feb 27, 2023

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

December 03, 2021

Dealership Rating
Employee Rating

I felt somewhat disrespected when I was quoted 1 price over the phone then told another when I got there and then charged another price after the fact. Not cool at all. I have a great credit score but tha More

by Extingtion
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Ruper

Dec 20, 2021

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 04, 2021

Dealership Rating
Employee Rating

I was given quick and accurate and friendly service and do depend on my car More

by VincentR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman, C.J. Overman, Mark Rezzano , Omar Assad, Dave Moga, Ashley Neely, Brandon Taylor-Mitchell, Daniel Walker

Nov 04, 2021

Ken Ganley Ford Parma responded

It has been a pleasure serving you, Vincent. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

October 23, 2021

Dealership Rating
Employee Rating

Service department had my cor fixed the next day and was effecicient in getting my car fixed. More

by chelle10101010
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman , Dave Moga

Oct 24, 2021

Ken Ganley Ford Parma responded

Here at Ganley Ford West, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 03, 2021

Dealership Rating

My car buying process was seemless John R. Helped me through the entire way. I would absolutely come back if Ford starts making cars again Thank you More

by Tmuranko
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, John Ruper

Sep 03, 2021

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear John delivered such a great experience, and we hope you enjoy your new vehicle. We truly appreciate your feedback!

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