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Austin Smith

Overview Reviews (78) Inventory (275)

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Austin Smith

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Austin Smith | Page 3

Service Advisor

Regal Honda

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.4

78 Reviews

Overview Reviews (78) Inventory (275)

Dealership Experience

6 yrs, 6 mos

4.4

78 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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78 Reviews of Austin Smith

June 12, 2024

Dealership Rating

Employee Rating

Everyone was very nice and helpful when we had our van in for service. They went out of their way to help us and we appreciate your friendly staff. for service. They went out of their way to help us and we appreciate your friendly staff. More

by ABANDLB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 14, 2024 -

Regal Honda responded

Thanks so much for sharing your experience with us.

May 31, 2024

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Employee Rating

Mr. Wilkins was very helpful. Took his time to explain everything throughout the process. Thank you everything throughout the process. Thank you More

by benfreeman19

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor, Rob Young, Alaina Southern, Chrissy Hartman, Megan Barnes, Niko Gelpi, Matthew Mackay, Freddy Cano , Jessica Torres

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Jun 10, 2024 -

Regal Honda responded

Thanks so much for sharing your experience with us. We hope to see you again.

May 23, 2024

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Employee Rating

The automatic phone system is crap. If you follow the prompts it will take you in circles and not get you to the person you want to talk with. If you follow the prompts it will take you in circles and not get you to the person you want to talk with. More

by L4602

Verified Customer

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Recommend Dealer

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May 23, 2024 -

Regal Honda responded

Thank you for letting us know about this. We apologize that our service did not satisfy your expectations.

May 10, 2024

Dealership Rating

Employee Rating

Happy with the work carried out, when my vehicle was recently brought in for a some work. recently brought in for a some work. More

by SHARPLAKELAND

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor, Rob Young, Chrissy Hartman, Megan Barnes , Sal Campisi III, Jessica Torres

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May 10, 2024 -

Regal Honda responded

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

May 03, 2024

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Employee Rating

Called to get my car in asap. Got in the same day. Service was performed in a suitable time. Great service. Got in the same day. Service was performed in a suitable time. Great service. More

by donver0

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 09, 2024 -

Regal Honda responded

It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.

May 01, 2024

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Employee Rating

You are very effetissant,just wish you could have done more to save me money. more to save me money. More

by gwr1945333

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 01, 2024 -

Regal Honda responded

Thank you!

May 01, 2024

Dealership Rating

Employee Rating

Austin was prompt, courteous and located me in the waiting room after the service was complete. Our Honda was serviced as requested through the online app. Regal service department is the reason I dri waiting room after the service was complete. Our Honda was serviced as requested through the online app. Regal service department is the reason I drive from Tampa for our Honda maintenance. More

by JAMESBYRD7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 09, 2024 -

Regal Honda responded

We built Regal to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

April 24, 2024

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Employee Rating

She’ron is the best person to ever work with. The Honda we bought had a transmission problem with only 300 miles and he worked with us to get her another car. The Honda we bought had a transmission problem with only 300 miles and he worked with us to get her another car. More

by eddie_janice72

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sheron Wilkins, Matthew Mackay

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Apr 25, 2024 -

Regal Honda responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit.

April 21, 2024

Dealership Rating

Employee Rating

worst service ever. They are scamming people in there service department. awhen they found out I wasn’t paying out of pocket and my warranty was still active they no lon They are scamming people in there service department. awhen they found out I wasn’t paying out of pocket and my warranty was still active they no longer where interested in servicing my vehicle after they quoted me a 3 grand diagnostic estimate More

by ortiz_kristina

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Ray Taylor

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Apr 25, 2024 -

Regal Honda responded

I'm deeply sorry to hear about your frustrating experience. I'll ensure that your feedback is brought to the attention of our management team immediately. If you'd like to discuss this matter further or if there's anything specific you'd like us to address, please don't hesitate to reach out.

April 20, 2024

Dealership Rating

Employee Rating

I waited for almost 3hr for an oil change only service that I had an appointment for. At the 2hrish mark I texted the status on my vehicle from the lobby with no reply and the 3rd person during my visit g that I had an appointment for. At the 2hrish mark I texted the status on my vehicle from the lobby with no reply and the 3rd person during my visit gave me my keys back. More

by RJLANCOUR

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

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Apr 25, 2024 -

Regal Honda responded

Thank you so much for your feedback. Customer satisfaction is and always has been one of our top priorities. We're terribly sorry to hear about your experience and highly appreciate you bringing this to our attention. We will speak with our staff and will take steps to ensure that this doesn't happen again.

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