Austin Smith
Austin Smith at Regal Honda
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Austin Smith | Page 2

Service Advisor

Regal Honda

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.5
54 Reviews

Dealership Experience

6 yrs, 1 mo

4.5

54 Reviews

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54 Reviews of Austin Smith

March 10, 2024

Dealership Rating
Employee Rating

Fantastic The workers are very attentive and provide very good treatment and service. everything on time and very good service More

by jesusricabal
Recommend Dealer
Yes

Other Employees Tagged: Austin Smith

Mar 12, 2024

Regal Honda responded

It's great that everything was on time and that you received top-notch service throughout your interaction. Thanks for the feedback!

March 06, 2024

Dealership Rating
Employee Rating

I had my fuel filter changed on 3/1/24 afterwards my car smell like gas for three days, my car has a delayed startup after work was performed on my car. I had to return in 3/4 to correct the issues. My car More

by LAVETRICE53
Recommend Dealer
No

Other Employees Tagged: Austin Smith

Mar 08, 2024

Regal Honda responded

I'm sorry to hear about the issues you've experienced. If your car still isn't performing as expected, it may be necessary to bring it back to the dealership for further inspection and possible repairs. You might want to communicate your concerns with the service department and ask them to thoroughly check your vehicle to ensure that all issues are properly diagnosed and resolved. Please feel free to reach out to Chrissy Hartman – Service Lane Manager to discuss.

March 03, 2024

Dealership Rating
Employee Rating

The wait time was reasonable, and Austin Smith hospitality and professionalism was top tier. Outstanding More

by ANTWUN1
Recommend Dealer
Yes

Other Employees Tagged: Austin Smith

Mar 05, 2024

Regal Honda responded

I'm glad to hear that you had a positive experience during your visit! Providing top-tier hospitality and professionalism is a priority for us, and I'm delighted that Austin delivered exceptional service. Your feedback is greatly appreciated.

February 29, 2024

Dealership Rating
Employee Rating

I enjoy the service process at Regal Honda. From check in, to advisor to service technician. Each person has and does their part, a well oiled machine! They have have a great waiting area wit More

by Russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Farris, Matthew Mackay , Michael Greenhow

Mar 05, 2024

Regal Honda responded

We're thrilled to hear that you enjoy the service process at Regal Honda and that our team members work together seamlessly to ensure a smooth experience for you. Providing excellent service from check-in to completion is our goal, and we're delighted that we met your expectations.

February 07, 2024

Dealership Rating
Employee Rating

It's impossible to get your service advisor on the phone. The parts department is a complete joke. They wanted me to look for the part. They told me the wrong part to purchase. Austin was great. I don't thin More

by danwetter
Recommend Dealer
No

Other Employees Tagged: Austin Smith

Feb 07, 2024

Regal Honda responded

We're sorry to hear that you've had difficulty getting in touch with your Advisor. We understand how frustrating this can be and we apologize for any inconvenience. We will investigate this further and take steps to improve our communication with clients.

January 31, 2024

Dealership Rating
Employee Rating

Good I think even with appointment the waiting is too long Improve your appointment process More

by DOMINMARTIN4
Recommend Dealer
Yes

Other Employees Tagged: Austin Smith

Feb 01, 2024

Regal Honda responded

Thank you for your feedback.

January 29, 2024

Dealership Rating
Employee Rating

Efficient. Austin was great and explained everything. I did not have to wait too long. More

by CVIALIZ76
Recommend Dealer
Yes

Other Employees Tagged: Austin Smith

Feb 01, 2024

Regal Honda responded

Thank you!

January 27, 2024

Dealership Rating
Employee Rating

Excellent, very pleasant the professionalism of Mr Austin is second to none. I won't try any other honda dealers for service. More

by hecnakani
Recommend Dealer
Yes

Other Employees Tagged: Austin Smith

Feb 01, 2024

Regal Honda responded

I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback.

January 27, 2024

Dealership Rating
Employee Rating

Accommodates to your needs, fast working, helpful and overall kind people They listen carefully, automatically imply customer service, and take care of you and your car on every visit. More

by shaniacollins.231
Recommend Dealer
Yes

Other Employees Tagged: Austin Smith

Feb 01, 2024

Regal Honda responded

Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.

January 24, 2024

Dealership Rating
Employee Rating

Good service Representative explained what was needed and gave me option of having work done or not More

by ATC131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2024

Regal Honda responded

Thank you so much for taking the time to leave us a review.

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