Auston Foster | Page 5

I bought my first Toyota in 1971, and had one ever since. Jim Norton has the best Toyota service I have ever had. The whole process is very professional. Jim Norton has the best Toyota service I have ever had. The whole process is very professional. More

by DWEMHANER Verified Customer Verified Customer

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Nice people, never had issues with them. They’ve done good work with the general maintenance of my car. They’ve done good work with the general maintenance of my car. More

by roland.sarkany Verified Customer Verified Customer

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Test driving cars was fun. Wyatte made it fun. And easy. He was patient with me. They finally found a great car….I hope since the last car that needed a new engine after 6 mos Wyatte made it fun. And easy. He was patient with me. They finally found a great car….I hope since the last car that needed a new engine after 6 mos because there was a law suit which the car should not have been sold to me. I did not want to finance this time but they talked me into at least talking. Of course he had me sign. I insisted on staying with my bank and ended up with some other bank. Told him I needed to stay around 200 and he first offer was 336.00. Talked too fast and had me sign to fast. And this was all before the car had been detailed and checked out which I should not have signed. Waste of their time because I cancelled everything and went with my bank as I originally knew I wanted. Buying a car should be a fun experience. I do like my car though. So far. More

by PMARCUM5 Verified Customer Verified Customer

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Took longer than expected but was kept informed. Car was washed and vacuumed which I appreciate. Car was washed and vacuumed which I appreciate. More

by CATWAL56 Verified Customer Verified Customer

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The service department has lost its high standards. They do not follow up or will fight you on warranty issues/items, such as batteries or tires. They will try to over charge you by giving you the wron They do not follow up or will fight you on warranty issues/items, such as batteries or tires. They will try to over charge you by giving you the wrong pro rated warranty amount (it seems to be so they can pad their pockets with the extra, by submitting the corrected amount on their end, but charging you more). Tire warranties you can pretty much forget about as they have one guy who looks into tire warranties and he is never available, so they say they will call you back, and never do. They tell you they do not care about that or your issue, as I was told by Ernie, their "service drive manager". The tire warranty being a major reason for purchasing the tires that I did. I have called and visited multiple times to get a hold of a manager to assist with the warranty issues and with Earnie, not only being rude, but also not letting me know my car was ready, threatened to charge me over $500 for the "free" rental car service, because its "his car", tried twice to tell me the wrong amount for the warrantied battery, until his (visibly uncomfortable) employee corrected him. And if you go there in person to speak to someone, expect to be publicly harassed, embarrassed, and treated poorly by their service lane manager Earnie. I have been forced to reach out to the tire manufacturer themselves and will send in a complaint to the Oklahoma Attorney General, along with all my documentation of what has happened to try and get this resolved for breach of warranty. Beware if doing business with them and be sure to double check them. I will be looking elsewhere going forward, as it seems my business is not of their concern. More

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Professional, informative and honest about what needs immediate fixing and what could wait. Also provide coupons and service reminders. Great dealership!!! immediate fixing and what could wait. Also provide coupons and service reminders. Great dealership!!! More

by shellycs0619 Verified Customer Verified Customer

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The people are usually friendly. I like that my car gets washed before they give it to me. I like that my car gets washed before they give it to me. More

by lrbronz3 Verified Customer Verified Customer

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The service and the staff here are always amazing. I have been using them for years and would highly recommend them to anyone! I have been using them for years and would highly recommend them to anyone! More

by krhoades Verified Customer Verified Customer

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Very helpful to answer questions and concerns . . went extra mile to give info on how to clear oil off my driveway.. He was courteous though out .. . went extra mile to give info on how to clear oil off my driveway.. He was courteous though out .. More

by dianna.sunday84 Verified Customer Verified Customer

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Very good experience. Service is prompt, professional, and friendly. Customers are informed of any changes needed, and estimates of finish time are good. Texts keep the cu Service is prompt, professional, and friendly. Customers are informed of any changes needed, and estimates of finish time are good. Texts keep the customer updated as work is performed. More

by LING7WD Verified Customer Verified Customer

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