BJ Diloy
BJ Diloy at Countryside Nissan

BJ Diloy | Page 16

Service Advisor

Countryside Nissan

5750 South La Grange Road
Countryside, IL 60525

4.8
347 Reviews
4.8

347 Reviews

Write a Review

347 Reviews of BJ Diloy

January 21, 2025

Dealership Rating
Employee Rating

The advisor is straight forward as to what was needed to be done to our vehicles but the repair cost of one the vehicles was higher than was told to me earlier. More

by leohumphrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2025

Countryside Nissan responded

Thank you, leohumphrey, for taking the time to share about your experience. We will continue to work on the transparency through out the process and to best predict pricing.

January 20, 2025

Dealership Rating
Employee Rating

On time getting my vehicle in, BJ kept me up to date on the service needs and warranty information, vehicle service was complete at the time they said it would be. More

by rhornback72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Valle

Jan 21, 2025

Countryside Nissan responded

Thank you, rhornback72 for the great rating and wonderful comments for BJ!

January 20, 2025

Dealership Rating
Employee Rating

Cost more than I expected but had to have it done! Glad I didn’t need to leave it longer! More

by odysseyceb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny who drove me home was a great guy!

Jan 21, 2025

Countryside Nissan responded

Thank you, odysseyceb! Glad we could get you a ride home!

January 18, 2025

Dealership Rating
Employee Rating

Unprofessional , rude and unhelpful. Poor communication over charged labor the only one who ever was helpful was Bj More

by amberluna23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 18, 2025

Countryside Nissan responded

We are sorry that you are still unhappy, amberluna23. Our team has reached out to listen to your concerns, offered apologies for causing you to feel badly and reviewed the work done on your vehicle. The advisor you worked with is no longer with our team, but we know BJ has offered to be your main contact for any future communication.

January 17, 2025

Dealership Rating
Employee Rating

Did not do inspection like on job ticket said it would . Did not wash car More

by ddolezal7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 18, 2025

Countryside Nissan responded

ddolezal7, we are a bit confused on the inspection issue you raise. We did the video inspect and sent it to you. The lack of car wash was due to the very cold temperatures. BJ has emailed you and attempted to reach you by phone. We truly hope you find/see the video inspection and will consider amending your rating. Please stop in on any warmer day and we will wash your vehicle!

January 14, 2025

Dealership Rating
Employee Rating

Overall a good experience. The car was ready when promised and they actually told me a service I requested was not necessary. More

by negrondav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 14, 2025

Countryside Nissan responded

Thank you, negrondav! Transparent and clear processes are important to both our sales and service departments! We're happy you had a great experience.

January 13, 2025

Dealership Rating
Employee Rating

Quick, efficient and friendly service. Did not have to wait longer than the estimated amount of time. More

by gp515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Oscar Del Toro

Jan 14, 2025

Countryside Nissan responded

THANK YOU, gp515! We appreciate your efficient review and 5 STAR rating!

Jan 15, 2025

Countryside Nissan responded

THANK YOU, gp515! We appreciate your efficient review and 5 STAR rating!

January 07, 2025

Dealership Rating
Employee Rating

Personal customer service, special discounts throughout the year, comfortable waiting room with WiFi and selection of coffee/tea, thorough and professional work, video details of completed and recommended More

by laurens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cinthya Bautista

Jan 08, 2025

Countryside Nissan responded

Thank you, laurens! We appreciate your 5 STAR rating and thoughtful words about our team and business!

January 03, 2025

Dealership Rating
Employee Rating

Look! I get it , everything is high cost wise, however, when you have a ride one has to roll with the punches. I had no idea that the maintenance checkup w More

by badgergc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cinthya Bautista

Jan 04, 2025

Countryside Nissan responded

Thank you, badgergc! We appreciate that you see the value in BJ's recommendation for your vehicle. We recognize that everything is up in cost and these expenses are the last thing anyone wants to have to budget into their plan. Thank you, again.

January 03, 2025

Dealership Rating
Employee Rating

Starting the money grab, but I get it. Everyone needs to make profit. Also needs to do a little more checking behind themselves ,mechanics, leaving things open ,tools under hood of vehicl More

by fredygrubs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2025

Countryside Nissan responded

fredygrubs, we're sorry things didn't go well in the past, but pleased to know you had a better experience this visit.

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