BJ Diloy | Page 20

GM Rafael River contacted me. We didn't agree, he felt his team did everything right and I felt I should be eligible for a refund on the second diagnostics charge with the same c We didn't agree, he felt his team did everything right and I felt I should be eligible for a refund on the second diagnostics charge with the same code. He made an ultimatum and let me know he will not be refunding me the diagnostics charge because he has to pay his mechanics and only if I let them work on their $1,100 recommendation he would be willing to take off 15%. I explained with everything that has happened I didn't feel comfortable working with his team, to email me his estimate until I figure out what I can do but I felt stuck. He got condescending and told me he was sorry that I didn't understand how things work, so I replied that I was sorry too that he is not doing a good job explaining it. I asked to speak to his manager and he said there was nobody above him, I pressed to speak to somebody else I could have better dialogue with and he said I can google that information. He then hung up on me. Later he emailed me a name and email: Charlie Swenson but won't finish the conversation and never sent me a revised estimate. Your car will need service at one point, this team does not show they have the care and communication and expertise to help you long-term. The dealership's team will give the same energy their leadership does to clients, I wish I would have read all the bad reviews other Nissan clients had with this team and GM to avoid this dealership. I'm at peace that I won't have to work with them anymore and will not be buying Nissan's in the future. More

by Luis Requena Verified Customer Verified Customer

Report | Print

Good experience and good service Smile team Great place to maitnance your car With confidence place to maitnance your car With confidence More

by FAHEDZEITOUN Verified Customer Verified Customer

Report | Print

The sales and repair team work together to make this an enjoyable experience. I will definitely continue to do business with the team and remain a customer. enjoyable experience. I will definitely continue to do business with the team and remain a customer. More

by AVILAJCUSA Verified Customer Verified Customer

Report | Print

Excellent service 👍 I recommend my waiting time only 30 minutes is good and faster I recommend. minutes is good and faster I recommend. More

by My Rogue Verified Customer Verified Customer

Report | Print

Instead of charging a 3% penalty for using a credit card why not offer 3% Savings if not using a credit card? why not offer 3% Savings if not using a credit card? More

by duda_george Verified Customer Verified Customer

Report | Print

BJ always attentive to my needs, this time was just an oil change that was super fast. My questions are answered with precision so I can decide what to do. Great Job BJ!!! oil change that was super fast. My questions are answered with precision so I can decide what to do. Great Job BJ!!! More

Report | Print

from Tim (manager) to staff in sales parts and auto service everything was great excellent team very nice helpful and knowledgable'' car was serviced twice once for battery once for mechanicle they did service everything was great excellent team very nice helpful and knowledgable'' car was serviced twice once for battery once for mechanicle they did great job'' More

by JLONGOHEALTHSERVICE Verified Customer Verified Customer

Report | Print

BJ in the service department took great care of me, and ensured he was bringing me along in every step of the process as well as answered any questions I may have had. ensured he was bringing me along in every step of the process as well as answered any questions I may have had. More

by jay.romero05 Verified Customer Verified Customer

Report | Print

Needed some major work done. BJ did a great job coordinating the work and brought the technician into the discussion as well. Very satisfied. BJ did a great job coordinating the work and brought the technician into the discussion as well. Very satisfied. More

by Michael.lgallagher87 Verified Customer Verified Customer

Report | Print

Excellent - no pressure - good to work with. Showroom and waiting area are clean. Helpful and courteous. Showroom and waiting area are clean. Helpful and courteous. More

by GKUSNIK Verified Customer Verified Customer

Report | Print