Everything went well.
I got serviced in a decent amount of time considering I didn't have an appointment. Video explanation was nice!
I got serviced in a decent amount of time considering I didn't have an appointment. Video explanation was nice!
More
by ROBERTVITAL
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2024 -
Countryside Nissan responded
Thank you, Robertvital! We're glad it worked out!!
Took 2 hours for an oil change and the price skyrocketed
since the last time.
since the last time.
More
by ALETAFIETkO
Verified Customer
Verified Customer
Service Price Transparency
Apr 18, 2024 -
Countryside Nissan responded
Aletafietko, we're sorry to read that your oil change and tire rotation took longer than anticipated. Its never our goal to take longer than expected. Occassionally, the full inspection of the vehicle and producing the video consumers more time than desired. We're not sure that last time you were in for the pricing comment but when we did the market increase (about 5 months ago) we did research both dealership and non branded shops to ensure we are competitive. This was our increase in two years, even though the cost of oil has gone up over six times. All of that doesn't necessarily make it feel better to pay more, the explanation is simply to offer understanding for the reason the price increased.
Countryside Nissan has the best service department and
the best master technicians in the industry. Gary Drawant did a fabulous job on my car
the best master technicians in the industry. Gary Drawant did a fabulous job on my car
More
by TERRYLOWY
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2024 -
Countryside Nissan responded
Very true! Thank you, Terry!
Very nice guys and Good quick service.
Highly recommend all kinds of services:) for your car
Highly recommend all kinds of services:) for your car
More
by Terri
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2024 -
Countryside Nissan responded
Thank you, Terri! We truly appreciate your support for our team!
Customer service is always excellent and quick.
The video updates are great. The service counter is excellent s well.
The video updates are great. The service counter is excellent s well.
More
by TDEZTECH
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2024 -
Countryside Nissan responded
People love the videos! Thank you, TDEZTECH!
I can't say enough about the employees and service
provided at this location. I live 5 min from the dealership in the city but drive to countryside for my services!
provided at this location. I live 5 min from the dealership in the city but drive to countryside for my services!
More
by AITURRALDE1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Keith Walega
Apr 15, 2024 -
Countryside Nissan responded
WOW, thank you AITURRALDE1! We appreciate your continued support of Coumtryside Nissan. We hope to earn 5 STARs with continued effort.
I stood at the counter while BJ Diloy was on his phone
watching videos and disregarded me, he even looked in my direction and looked back down at his screen until I called him out to help me. Just extreme
watching videos and disregarded me, he even looked in my direction and looked back down at his screen until I called him out to help me. Just extremely unprofessional. The other guy could’ve said I’ll be with you momentarily I’m with another customer but circled around me to help the other customer. No one acknowledged me or what I needed until I said something. Just overall poor customer service and communication skills, very unprofessional staff and team. I wouldn’t recommend to others.
More
by AriTioneR
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Garland
Apr 13, 2024 -
Countryside Nissan responded
AriTioneR, We are very sorry to read that you had a poor experience and felt unacknowledged by our team. BJ Diloy continually receives high praise from guests and has for years so your comments are certainly out of character for him. None the less we understand that your perception is valid and we will address with he and Garland (along with the rest of the team) We hope the work performed on your vehicle was done to your satisfaction and that our team was just having an off day. Thank you for letting us know your feelings.
Excellent service.
Wonderful video review!! Great people working at front desk and in the shop. Prices a bit higher than market is only reduction.
Wonderful video review!! Great people working at front desk and in the shop. Prices a bit higher than market is only reduction.
More
by AL.KAMIENSKI
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2024 -
Countryside Nissan responded
Thank you, AL.KAMIENSKI, people love the video for sure!! We do price check the area and competition to make sure we are always in line but the market pricing has certainly seen increases in total.
Friendly attendants and customer service, quick process
of check in and out, great experience for my first time.
of check in and out, great experience for my first time.
More
by krovello
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2024 -
Countryside Nissan responded
Thank you, krovello! Welcome to the first-timer!!
Great Customer service!
Keep up the great job, with educating customers about their vehicles, as well as offering friendly customer service!
Keep up the great job, with educating customers about their vehicles, as well as offering friendly customer service!
More
by Semithis02
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2024 -
Countryside Nissan responded
Semithis02, THANK YOU! WE appreciate your continued business and your 5 STAR rating.