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Barbara Lavendusky
Barbara Lavendusky at Lawton Chrysler Jeep Dodge RAM
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Barbara Lavendusky | Page 14

Service Advisor

Lawton Chrysler Jeep Dodge RAM

215 SE Interstate Dr
Lawton, OK 73501

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4.3
168 Reviews
4.3

168 Reviews

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168 Reviews of Barbara Lavendusky

October 02, 2023

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Employee Rating

Attention to detail for oil change was unsatisfactory. Took 3 return trips clean oil leaks. More

by glendonwarren
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 05, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback, glendonwarren. We apologize for the unsatisfactory experience you had with the attention to detail during your oil change. This is not the level of service we aim to provide. If there's anything else we can do to assist you or if you have more feedback, please feel free to reach out. Your satisfaction is important to us.

September 30, 2023

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Terrible service. Terrible communication. Terrible customer service. Terrible. Terrible. Just all around terrible. I would never recommend this place to anyone. More

by brandibroadus21
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Todd Brown

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Oct 06, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you brandibroadus for your feedback from your service visit. We here at Lawton CJD strive for top notch customer service every customer every time. Communication is of the utmost importance to us and it appears that we did not meet your expectations. We know that your vehicle was here for body/PDR repair and unfortunately the timeline on that type of repair is much longer than normal service work. The insurance companies have added quite a bit of time to the process due to the inaccurate estimates that have been completed by them,. I do sincerely apologize again for the delays and inconveniences that occurred. We will use this experience as a coaching tool to help improve our team. You can always reach out to me at 580-771-3339 if you need any assistance in the future. Thank you, Todd Brown

September 30, 2023

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They got me right in when I called for service. Everyone was polite and pleasant to deal with. The problem was determined and a resolution was recommended to my satisfaction. I was definitely sati More

by fkitzrow
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 05, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you, fkitzrow! We're glad to hear that we were able to accommodate your service needs promptly and that our team was polite and pleasant to deal with. Providing a resolution to your satisfaction is important to us, and we're delighted that you left satisfied with your experience. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. Your feedback is appreciated!

September 28, 2023

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Text service I look forward to going there all the time. The world changes are excellent and fast. More

by rogers.sean83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Santiago, Shaun Hamilton, David Adair, James McElmurry, Todd Brown , Justin Gearhart, Chris Hendricks, Myracle key

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Sep 28, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Sean83! We appreciate your positive feedback about our text service. We're thrilled to hear that you look forward to visiting us regularly and that you find our world changes excellent and fast. Your satisfaction is our top priority, and we look forward to serving you again soon!

September 25, 2023

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This dealership sold me a lemon & couldn't care less. I bought no extended warranty because I could not afford it. We are elderly & on a fixed income. Less than 30 days after I bought yhe car I bought More

by carlannmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Santiago, Shaun Hamilton, Amanda Wilson, David Adair, James McElmurry, Todd Brown , Justin Gearhart, Chris Hendricks, Myracle key, Bryce(salesman) 0

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Sep 29, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thanks again for your feedback carlannmiller. We here at Lawton CJD stand behind the repairs that are completed on your vehicle. I empathize with you on the cost of vehicle repairs and the cost of mechanical breakdown protection. But the up front cost of the plan in this case would have been less then the repairs that were completed on your vehicle. We do business with all ages of customers and never try to take advantage of them in any way. The team here at Lawton CJD is concerned that you feel that way. If that is the case, please accept my sincerest apologizes. Please feel free to reach out to me to discuss the events that have transpired. my number is 580-771-3339, Thank You, Todd Brown

September 18, 2023

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Good job taking care of my need Restrooms and lobby area were clean and comterful More

by GORDY9150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, Todd Brown , Myracle key

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Sep 18, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you, GORDY9150! We're pleased to hear that we met your needs and that you found our restrooms and lobby area clean and comfortable. Your satisfaction is important to us, and we look forward to serving you again in the future.

September 17, 2023

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Lawton Chrysler Jeep Dodge has pretty fast service. They try to accommodate your appointment time. More

by jannerussell
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Workmanship
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Recommend Dealer
Yes
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Sep 18, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback, Jannerussell. We're pleased to know that you found our service at Lawton Chrysler Jeep Dodge to be efficient and accommodating. Your satisfaction is important to us, and we appreciate your support. We'll continue to do our best to meet your expectations.

September 14, 2023

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Was average dealership. Salesman a bit inexperienced. Forgot to give us 2nd key after filling up car. Did not apologize More

by lisafrn
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joshua Peterson , Chris Hendricks

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Sep 15, 2023

Lawton Chrysler Jeep Dodge RAM responded

Congratulations on your new Jeep, Lisa! We know you will love it. Thank you for sharing your feedback. We apologize for any inconveniences you incurred during your purchase. Our commitment is to deliver top-notch customer service, and we're disappointed that we fell short of that goal in your case. Your business means a lot to us, so please don't hesitate to reach out if there's anything more we can do to assist you.

September 10, 2023

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This is the only place i take my vehicles . ... barbara is amazing and so is the rest of the service crew... solid work and always willing to work with my limited time frame for scheduled work . More

by Dennis murphy
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton

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Sep 11, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Dennis! We greatly appreciate your loyalty and are delighted to hear that Barbara and our service crew have consistently provided you with amazing service and accommodated your schedule. Your feedback means a lot to us, and we look forward to continuing to provide you with top-notch service in the future. Thank you for choosing us for your vehicle needs!

September 08, 2023

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I left the dealership's Service department feeling like we didn't get taken care of. The main reason for my vehicle going in was recalls and airbag light is on. As soon as I got the vehicle home, the light More

by medtrev95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brittaney Smith, The other Brittany as well 5 stars

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Sep 12, 2023

Lawton Chrysler Jeep Dodge RAM responded

We appreciate your feedback, medtrev95, regarding your recent service appointment. The service department at Lawton CDJ highly values both your time and the money you've invested. Our commitment to quality workmanship is unwavering, and it appears that we conducted substantial work on your vehicle during your visit. I would like to take the opportunity to discuss in detail the various repairs and replacements that were performed on your vehicle, as well as your overall experience. Please feel free to get in touch with me at 580-771-3339 at your earliest convenience. Thank you, Todd Brown

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