Barrett Knox

Went in for an oil change. I was in and out in 15mins. They also fixed my tire for no extra cost. Asked him some questions that I had. He was very honest about some parts that I was in and out in 15mins. They also fixed my tire for no extra cost. Asked him some questions that I had. He was very honest about some parts that did not need to be changed yet! Very professional and knowledgeable! They have a good team at Joe Machens Volkswagen service! More

by RSTROUD1 Verified Customer Verified Customer

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Jade she was ok to begin with but as soon as the sale was completed became very hateful. There was a warranty issue as the car is older. We found out after the purchase there was no extended warranty covera completed became very hateful. There was a warranty issue as the car is older. We found out after the purchase there was no extended warranty coverage available. We discussed this a few days later and was told "you should have gotten the extended warranty." Very shady overall. Will not ever come back as customer! More

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A complete joke. 8 days in and I have suspension issues on the front end, which I was told by a real auto shop not machens/jiffy lube. Shame on them. Asked them to br 8 days in and I have suspension issues on the front end, which I was told by a real auto shop not machens/jiffy lube. Shame on them. Asked them to bring in another vehicle over 10k and they told me it was sold but it wasn’t. No gas cap shame on them who even looks at that. Promised to deal with the recalls and has not. 1 key fob. More

by JAYHAWKBEN2007 Verified Customer Verified Customer

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Anthony was great to work with, explained & showed me how to work all the bells & whistles on the van. to work all the bells & whistles on the van. More

by dawnb02 Verified Customer Verified Customer

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The dealership was awesome and staff was amazing! Definitely recommend going to Volkswagen in Columbia Missouri for your next vehicle! Thank you to David & Barrett for making it possible! Definitely recommend going to Volkswagen in Columbia Missouri for your next vehicle! Thank you to David & Barrett for making it possible! More

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Amanda was able to fit me in last minute to get my headlights replaced. Jimmie and Autum also were very helpful with the rest of the process. Overall great experience! headlights replaced. Jimmie and Autum also were very helpful with the rest of the process. Overall great experience! More

by Amcclallen Verified Customer Verified Customer

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Barrett was able to help me find a car that fit my needs. He was super helpful the entire process He was super helpful the entire process More

by bdawnm Verified Customer Verified Customer

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Barrett went out of his way to make sure I got to drive what I wanted even when they didn't have any there. Anthony was awesome with financing questions as well. Definitely got my business. what I wanted even when they didn't have any there. Anthony was awesome with financing questions as well. Definitely got my business. More

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Our salesman was very knowledgeable and thorough. Purchase paperwork process was easy. Finance person was very good also. Purchase paperwork process was easy. Finance person was very good also. More

by ERIK.WORATZECK Verified Customer Verified Customer

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Very efficient and friendly. I felt like he was trying to accommodate both my needs and my wants. I felt like he was trying to accommodate both my needs and my wants. More

by jeniferdawn6 Verified Customer Verified Customer

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